Suburban Chevrolet Cadillac of Ann Arbor

I brought my car in for service because the tire pressure was low. Not only did they fill and check the tire pressure, they washed my car. My car left looking showroom new!! My thanks go to Dave Yanko for was low. Not only did they fill and check the tire pressure, they washed my car. My car left looking showroom new!! My thanks go to Dave Yanko for his great service!! More

Service was provided in an efficient, thorough and professional manner. My vehicle was taken in on time, serviced and delivered back to me in a very fast manner. The service Manager Dave Yanko was v professional manner. My vehicle was taken in on time, serviced and delivered back to me in a very fast manner. The service Manager Dave Yanko was very professional and always give good advice. I am very satisfied with his service. More

Dave Yanko, Suburban, and my Cadillac SRX have been the best automotive customer service experience of my life, and for perspective I am near retirement, and a picky engineer! The few small items that have best automotive customer service experience of my life, and for perspective I am near retirement, and a picky engineer! The few small items that have needed service have been handled very well by Dave Yanko, he is the best service writer I have ever dealt with, taking the time to listen respectfully and capture the details yet keeping things moving and efficient for me and the dealership- nice balance! Dave is very helpful and straightforward. Also, the Cadillac free loaner car program makes service visits a no-tension, no-hassle experience. My car is taken care of while I drive a new Cadillac loaner for as long as needed- how tough is that? I didn't realize that loaner service feature when I bought my used SRX from Suburban, that alone would have been a major reason to buy this vehicle. More

I had a problem with my car's cam lifter that manifested prior to the end of my warranty period but then went away when I was going to bring it in originally (naturally). When I did bring it in, now just p prior to the end of my warranty period but then went away when I was going to bring it in originally (naturally). When I did bring it in, now just past warranty, it was treated by Suburban and David as warranty work. Besides that, the repair went very fast. I was very pleasantly surprised. As an added bonus, they washed my car as well. I know that is a small thing, but it never gets old. I highly recommend Suburban and David Yanko. More

Bob Allen was friendly, knowledgable, and very professional. When it became apparent that my car would be in the repair shop for an extended period, he provided me with a new Cadillac as a loaner professional. When it became apparent that my car would be in the repair shop for an extended period, he provided me with a new Cadillac as a loaner car at no daily charge. He was able to find a way to extend my warranty so that the repair costs on my transmission were covered, which saved me significant money. He called periodically to update me on the status of the repairs, and called me the day after I picked up my car to assure I was satisfied with the repairs. He definitely helped me get through this stressful period with as little disruption as possible. More

Dave was absoloutly wonderful and accommodating. He went so far over and above any service I've experienced before at this dealership. He's also very kind and I felt as though I was treated as a person as o so far over and above any service I've experienced before at this dealership. He's also very kind and I felt as though I was treated as a person as opposed to just another customer. I feel he's definitely an asset to the dealership and without a doubt, to the service department. More

I recently had an issue with my 2008 Silverado. When I contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt wi contacted Suburban I was directed to David Yanko, Assistant Service Manager. In short, this was by far the best customer service I have ever dealt with. The professionalism and timely service I recieved was awesome. I was very informed of the service and work being done to my vehicle. I would recommend this service department to anyone needing work done! More

I have known and worked with Dave since he was at Bradley Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. Chevrolet. Knowledgeable and professional and personable. I was glad to see him again at Suburban. More

Larry Gocha was extremely helpful, courteous, and quick. I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures I came in with a flat tire that had been changed by Cadillace Roadside Support and Larry checked the tire to repair it, found no issues or punctures with the tire, and promptly had it re-installed. I was on my way within 20 minutes. Thanks very much Larry!! Kathy Bell More