Suburban Chevrolet Cadillac of Ann Arbor

We had some issues after the sale. But after connecting with Mike Mosser we found all of our issues resolved and then some. He turned a bad experience into a pleasurable resolution. Thank you. with Mike Mosser we found all of our issues resolved and then some. He turned a bad experience into a pleasurable resolution. Thank you. More

My husband had surgery at UofM last Wednesday and Friday night my check tire pressure light came on. He was being discharged on Saturday and I wanted to go to the Nissan dealership on Saturday morning to ge night my check tire pressure light came on. He was being discharged on Saturday and I wanted to go to the Nissan dealership on Saturday morning to get air and have my car washed to pick him up in a clean car. When I got to the Nissan dealership the service department was closed. Next door was another dealership and I went and asked the guy if he could put air in my tires and he said his service department was closed and that is where the air hose was. I knew he probably had a key to access the area but instead chose to tell me that there was free air up and down the road. As I was heading back to the hospital to pick up my husband I came upon Suburban and pulled in. I went in to the showroom first to see if it would be ok to take my Nissan in and he said absolutely. When I pulled in I met Larry. He said no problem let me get this car ahead of you into the service bay and we'll check your air for you and wash the car up! I was thrilled. Prior to this Nissan lease I always leased the Trail Blazer and went with the Nissan because the price of the Trail Blazer went beyond what I wanted to pay. When Larry pulled the car up it was not only washed but vacuumed and a spray of fragrance. It was the first thing my husband noticed when I wheeled him up to the car and because of this kind act by Larry who went over and above what I needed, I will make sure that my next lease is a Chevrolet and I will give Larry an opportunity to get my business. He could have very easily just checked the air and let me go on my way, but he had empathy for me and even commented about his own father having surgery and his Mom picking him up and that if the car wasn't clean would have said " what you couldn't clean the car for me". Larry was extremely nice, and I would highly recommend him and the dealership to anyone I know who is looking to buy or lease. More

I took my 2012 Sonic in to have its tires rotated. As with my previous routine visits to this dealer (where I purchased my car), I was knocked out by the customer service environment. The service area is with my previous routine visits to this dealer (where I purchased my car), I was knocked out by the customer service environment. The service area is spotless. I was greeted courteously by Mr. Gocha, my questions were answered. The waiting room is clean, comfortable, and has WiFi. My car was ready ahead of the promised time and, again, as always, it was washed. I also very much appreciate the complimentary jug of window washer cleaner. I mentioned to Mr. Gocha how surprised and delighted I was by the great atmosphere and he told how much he like working in this service department and how much he appreciates his service manager. It was at that point that I asked where I could express my satisfaction with the service and he told me about this website. More

From the first time I walked into Suburban Chevrolet Cadillac and spoke with Rob Veneri, I knew he would do what was needed to earn my business. He went above and beyond what I've known other sales con Cadillac and spoke with Rob Veneri, I knew he would do what was needed to earn my business. He went above and beyond what I've known other sales consultants to do, always keeping in touch and keeping me up to date on the status of the deal we were working on. He is very friendly and considerate and takes a genuine interest in the customer, not just the pending sale. I would highly recommend asking for Mr. Veneri if you happen to walk into Suburban looking for a new car, he makes things happen for the customer. Very satisfied with my experience at Suburban because of Rob. Thank you!! More

As a hobby I work on '70s hotrods, often with swapped modern GM engines and transmissions. I particularly enjoy rebuilding transmissions with custom parts to handle very high power levels; I then post my modern GM engines and transmissions. I particularly enjoy rebuilding transmissions with custom parts to handle very high power levels; I then post my research on various online auto forums such as ls1tech.com. For all this I often need special parts from a wide range of years and models. I have found the entire Parts Department a pleasure to work with; they have always been very patient and diligent helping me find the special parts I need. Obviously I never have a VIN-number and it can take a long time to find the desired part. I think they see me coming and look forward to the challenge. I would particularly like to thank Todd and Glenda that have often helped me and Parts manager Ernie who clearly has set the right tone for this department. More

Fast, prompt professional service. I was 45 min late for appointment and they managed to quickly diagnose and replace a defective sensor in time be done by 6pm on a Friday evening. Highly, highly recommend appointment and they managed to quickly diagnose and replace a defective sensor in time be done by 6pm on a Friday evening. Highly, highly recommended. More

Larry Gocha is an outstanding (and well-informed customer service consultant). Prior to Larry's return, I'd had a few frustrating experiences at Suburban with ongoing issues on my vehicle. He has provided service consultant). Prior to Larry's return, I'd had a few frustrating experiences at Suburban with ongoing issues on my vehicle. He has provided extremely efficient service, ensures that I'm never (to-date) overcharged, knows which routine maintenance needs to be performed WHEN, and understands key maintenance and service issues associated with my vehicle. His mechanical background is a real asset along with his no-nonsense approach to customer service. More

Sales team used a total bait and switch. Internet advertised car as a 2002. They sold car representing it as a 2002. Four days later I get a call from my insurance company stating that the dealersh advertised car as a 2002. They sold car representing it as a 2002. Four days later I get a call from my insurance company stating that the dealership called and that they had given the wrong VIN#. Car was actually a 2000. Yet after further investigation, car has two VIN #'s. Car broke down. They advertise 150 point inspection. Not done!!!! They advertise 3000 mile, 3mo, pt warranty. Yet not honored. No results when contacting manager and Head of operations, Michael Mosser, has yet to return any calls. BEWARE! This dealership is made up of thieves!!!!! More

Mr. Yanko is very professional and customer-oriented. My repair was simple--replacement key fobs for my 2008 Cadillac DTS. But because they were mostly broken there was a real chance they weren't going to b repair was simple--replacement key fobs for my 2008 Cadillac DTS. But because they were mostly broken there was a real chance they weren't going to be covered under our bumper-to-bumper warranty. Dave did some research and made it happen! The savings to us was close to $100 and in this economy that is nothing to sneeze at. I've always had good dealings with this dealership so it's good to know that with money tight everywhere people like Mr. Yanko at Suburban Chevrolet Cadillac honors a customer by refusing to nickel and dime them! Great job! More

I dropped my car off at the body shop for some minor crash damage done to the front bumper. I was greeted as soon as I walked into the office and I was immediately helped by the body shop manager, Domin crash damage done to the front bumper. I was greeted as soon as I walked into the office and I was immediately helped by the body shop manager, Dominic Magliocco. He already had my claim packet that was sent over by my insurance company. I dropped my car off on a Monday and I was called on Tuesday morning telling me that I could pick it up. The turn around time on the repair was shorter than the original time estimate. The staff did an excellent job on my bumper and it looks good as new. The paint shop staff also repaired a scratch that was on my door. I can't even see where the scratch on the door was now. Even during my wait to meet with the paint shop staff I had a wonderful conversation with one of the young ladies in the body shop office. She could have easily left me standing or sitting there but she's was nice and pleasant enough to indulge me in a conversation until the paint shop staff came out. More