Suburban Chevrolet Cadillac of Ann Arbor

Michael Myles Jr. I want to say my sales consultant Myles was great. He helped me get the car i wanted. I would shop here again. Thank you! I want to say my sales consultant Myles was great. He helped me get the car i wanted. I would shop here again. Thank you! More

Incompetent and dishonest Check their Yelp reviews. The many negative reviews you see are for a reason. Amazingly bad - I do not doubt any of the many reviewers that claim t Check their Yelp reviews. The many negative reviews you see are for a reason. Amazingly bad - I do not doubt any of the many reviewers that claim they were ripped off by this dealership. Their service department is a bad combination of incompetence and dishonesty. We've had repeat visits for the same issue and then they charge for the same work twice if they can get away with it. They do not return phone calls and when you do talk to them, you'll get different stories depending on who you talk to. They have charged us for work which we later discovered was not even performed, and they will even charge you for work which was not authorized but then refuse to release your vehicle until you pay them. Our own recent experience borders on fraud and we are going to have to go back to the credit card company to get our money back. The only people that are going to be happy with Suburban is someone that buys a brand new car every few years and doesn't have any trouble with their vehicle. Anyone that needs any kind of service or customer assistance after the sale is going to be shocked at how badly the service department operates and how poorly this dealership is run. And make no mistake - they WILL lie to you without hesitation. Buying a used car from them is out of the question and you will see several reviewers that got ripped off by Suburban on a used car, as well as by their service department. There are so many other dealerships, it's hard to imagine why anyone would go there unless they just didn't know. Read the other reviews - we are not just isolated unhappy customers. There is a pattern here. More

great and helpful The salesman was great and helpful and he did his best with me , and the finance guy did what he promised Thanks a lot you are awesome guys The salesman was great and helpful and he did his best with me , and the finance guy did what he promised Thanks a lot you are awesome guys More

Best Service Eever - THANK YOU! My sales Rep Michael Myles walked up to me as I exited in my car IN THE RAIN to address my questions about the Cadillac CTS that I had seen on line. My sales Rep Michael Myles walked up to me as I exited in my car IN THE RAIN to address my questions about the Cadillac CTS that I had seen on line. He gave me the keys and after taking her for a test drive I knew it was the vehicle for me. I went inside and met the Assistant Manager, Andre Demings, who understood that I had to bring my wife back the next day for her test drive - no pressure, just good sales work from a GREAT sales team. We got the price we wanted, and more than that, we had a very pleasant personal conversation with both Michael and Andre as we waited for the final prep of our new vehicle. I highly recommend this dealership if you are looking for a high quality, nice looking used vehicle. We drove over an hour to get there and I am very pleased. Damon & Cathy Skinner More

2 cars, 2 excellent experiences I have bought two cars (2015 Camaro 2ss, 2018 Colorado z71) from this dealership through Drew. Both times Drew made the process simple to understand; I have bought two cars (2015 Camaro 2ss, 2018 Colorado z71) from this dealership through Drew. Both times Drew made the process simple to understand; quickly yet informative, we took out several models each time; allowed me to demo a truck for a couple days (I had never owned a truck before the Colorado, so it was very helpful to drive and see what it was like to own for a couple days). Drew goes out of his way to listen to why you are there and what you need, and gives great advice for vehicles as to what would best fit your personal situation. The staff is extremely polite, understanding, and the process is done quickly. Because of my last two purchases from Suburban Chevrolet/Cadillac, they have a customer for life. I would also like to give a shout out to Patrick and the cheerful people down in service, for quickly fixing my cars issues correctly in a timely matter and going out of their way to make sure I am always happy with my vehicle. Overall, best dealership I've ever done business with, and as I said, I plan on being a customer for life thanks to people like Drew and Patrick. More

Easy and very helpful I found my first car!!! I was able to find my first car with the help of Michael Myles Jr. He was very friendly and helped me and my dad out alot. He answered all questions a I was able to find my first car with the help of Michael Myles Jr. He was very friendly and helped me and my dad out alot. He answered all questions and always made sure we were okay, content and happy. This was the first time we ever went to a dealership and found a car instantly and with great ease. He gave us the best customer service ever and did an amazing job. I would recommend him to anyone looking for a good car! I love my new car and it's all thanks to Michael. More

Awesome pair of employees that helped us. I would recommend to anyone buying/leasing a vehicle to visit Suburban Chevy of Ann Arbor.The staff here is Amazing.Very comfortable atmosphere. Our v I would recommend to anyone buying/leasing a vehicle to visit Suburban Chevy of Ann Arbor.The staff here is Amazing.Very comfortable atmosphere. Our visit was incredible and stress free. More