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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 898 reviews
September 03, 2015
Great Service Drew was very personable during our visit to Suburban. He was very informative with all of our different options. Once we decide on a car he gave us Drew was very personable during our visit to Suburban. He was very informative with all of our different options. Once we decide on a car he gave us a detailed explanation of how each option on the car works. I would be very willing to send a friend to Drew. More
by Jrobs99
Employees Worked With
Andrew Laczynski
August 29, 2015
Excellent From beginning to end my sales person, Drew Laczynski, was very friendly, patient, and knowlegable. He gave me several options for leasing a new truc From beginning to end my sales person, Drew Laczynski, was very friendly, patient, and knowlegable. He gave me several options for leasing a new truck without any pressuring tactics. Both Drew and John Blattner (who handled financing) went out of their way to get my truck on a payment plan that fit my budget. I would recommend this dealership to anyone thinking of leasing or purchasing a new vehicle More
by DoubleD
Employees Worked With
Drew Laczynski, John Blattner
August 26, 2015
Seamless Truck Leasing Experience Mike Burns was my salesman and he worked extra hard to find the truck I wanted. Because I am so picky when it comes to the details I wanted a truck t Mike Burns was my salesman and he worked extra hard to find the truck I wanted. Because I am so picky when it comes to the details I wanted a truck that was sort of difficult to find. Mike found it!!! And he found it very quickly. The process of leasing was seamless. Mike walked me through each step making this the most stressfree truck leasing experience. If you want to work with a top notch professional then you ask for Mike Burns when you visit Suburban Chevrolet. He is very professional and efficient. You won't be disappointed. More
by AliciaWilliams
Employees Worked With
Mike Burns
August 26, 2015
Dominic Magliocco My recent experience with Suburban in AA was great... largely because of one guy: Dominic Magliocco. Dominic was not only friendly, helpful and ver My recent experience with Suburban in AA was great... largely because of one guy: Dominic Magliocco. Dominic was not only friendly, helpful and very knowledgeable when walking me through the repairs to be done to my vehicle, but also in assisting/advising me regarding an unrelated matter outside of his service area realm. I was simultaneously looking for a vehicle for my son and Dominic was extremely helpful with that, too. I'll take all of my business to Dominic in future. Great guy, great place. More
by PenelopePitstop
Employees Worked With
Dominic Magliocco
August 19, 2015
Awful Customer Service I purchased a used car from them. I love my car, the financing and the price was right. However, their customer service blows. You literally feel like I purchased a used car from them. I love my car, the financing and the price was right. However, their customer service blows. You literally feel like they don't care about you, about the sale about anything. I worked with Lindsay and Mark Brown. Lindsay was great. Her partner Mark was not so great. He couldn't care less about things, any concern we brought up he made it clear that it wasn't his problem and he wasn't going to do anything about it, not even look into what we were asking. Completely lazy as a salesman. They didn't offer to cut a second key for me, or to put floor mats in my car before I drove it off the lot. I was told the car would be detailed and cleaned before I drove it off the lot. The salesman knew since 9am that day I was coming in to buy the car that evening around 5pm. When I got the car there were no floor mats, it had not been cleaned and there was a nice new stain on my passenger seat that was not there when I test drove the car. As Mark pulled the car around, he literally pulled the stickers off my front window and shoved them in my glove box. I am so disgusted with the customer service I would never buy from here again. Seriously go across the Street to Varsity Ford...they are a bit more expensive but it's worth it for the better customer service! More
by nothappy1
Employees Worked With
Lindsey Unrath, Mark Brown
July 31, 2015
First class experience, again and again I have worked with Eric Gilliam for years and have always had a great experience. Eric listened to what I was looking for and gave me some options. I have worked with Eric Gilliam for years and have always had a great experience. Eric listened to what I was looking for and gave me some options. I decided to go with a 2015 Silverado. Eric gave me the best price possible and I was on my way in under an hour. More
by ahjacksonmi
Employees Worked With
Mike Mosser, Eric Gilliam, Elissa Spangler
July 27, 2015
Great Car Buying Experience! Great dealership with knowledgeable staff who were very considerate of our needs. Shawn was the best! His insight and help made the buying process e Great dealership with knowledgeable staff who were very considerate of our needs. Shawn was the best! His insight and help made the buying process easy and fun. He went above and beyond. More
by Kstewart 11
Employees Worked With
Shawn Hensley
July 22, 2015
great service I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the ind I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the individual that took care of everything for me. He went above and beyond to make sure everything was done in a timely and convenient manner for me. Before leaving the service department I had an inquiry, and Larry Gocha stepped in and took care of it right away. Great service department, and dealership. More
by michldy
Employees Worked With
Tommy Poole, Larry Gocha
July 21, 2015
Buyer beware Bad used car experience. Lied to, yelled at, bullied, intimidated.... This was my experience with Curtis and Scott Greene. They really deserve 0 stars Bad used car experience. Lied to, yelled at, bullied, intimidated.... This was my experience with Curtis and Scott Greene. They really deserve 0 stars. Buyer beware. More
by Shetzy911
Employees Worked With
Scott Greene, Curt Berjeski
July 03, 2015
Thank you for your kindness!! I bought Audi A3 2011, low mileage and sphisticated. Mike is a great sales person in terms of correct advices, friendliness, and after services. Tha I bought Audi A3 2011, low mileage and sphisticated. Mike is a great sales person in terms of correct advices, friendliness, and after services. Thank you very much. More
by ko0322
Employees Worked With
Mike Burns
