Suburban Chevrolet Cadillac of Ann Arbor

Horrible customer service experience I corresponded with Mark Brown over text message letting him know when my husband and I would be in to look at a particular vehicle, as we would be dr I corresponded with Mark Brown over text message letting him know when my husband and I would be in to look at a particular vehicle, as we would be driving 1.5 hours to see it. When we got on the lot we decided to stop and look at the vehicle before going inside. A salesman walked right past us, stating to the man that he was walking with that he had customers coming to look at this particular car and that he had to be back soon. Not once did he acknowledge us, even though we were standing right in front of him looking at the car that he was talking about. Talk about rude! After a few more minutes of no one greeting us, we went inside and asked for Mark, thinking the salesman that so blatantly disregarded us might not have been him. Much to our dismay, we found out it was him. Yippee . . . The vehicle had minor cosmetic issues that weren't pictured or mentioned, but then we realized that it didn't even have a 3rd row seat. The listing clearly stated that it had one. Mark was unapologetic, stating that, "there was nothing that he could do." When I was trying to speak to him, he talked over me, ignored me, and just wanted to speak with my husband. He did not waive the almost $400 in dealership fees as we requested him to do, stating that they are a corporately owned company and had done away with negotiating. We've never been so rudely treated by a car salesman. Clearly customer satisfaction is not a top priority. We walked! More

Shady Dealer Tactics - Poor Customer Service First of all, my father warned me of his bad experience purchasing a new ATS-V through this dealer. My experience turned out sour as well. While put First of all, my father warned me of his bad experience purchasing a new ATS-V through this dealer. My experience turned out sour as well. While putting together a deal on a used car, financing done and ready to purchase, the salesman went unresponsive and the car sold. If he had responded when he said he would, the car would likely not have been sold out from under me. I would have been understanding if I had at least been given a courtesy call from someone to inform me of what happened. More

Great experience! Our salesman, (Gary) was a very wonderful person. He was helpful with all our questions. The service Dept, parts Dept and finance Dept also had very n Our salesman, (Gary) was a very wonderful person. He was helpful with all our questions. The service Dept, parts Dept and finance Dept also had very nice, friendly people helping us and taking care of any problems that we had. I would highly recommend this dealership to anyone looking for a new car. More

Awesome experience Mike Burns was super helpful throughout the entire process. He listened to what I wanted and what my price range was. Not once did he try to upsell Mike Burns was super helpful throughout the entire process. He listened to what I wanted and what my price range was. Not once did he try to upsell me into something I couldn't afford or didn't want. He helped me find something that matched my exact preferences for my dream Camaro. He was great with communication and not once was this ever even close to an unfavorable experience. I'd recommend him to anyone I know in the market for ANY make of car, (not just Chevy or Cadillac). Super great dealer and dealership! Jennifer helped me with financing and got me a very good deal (trust me, I work at a bank) More

Excellent Gagik helped me find the plan that worked best for my and what fits in my budget. I am leasing the perfect car with everything that I asked for. Gagik helped me find the plan that worked best for my and what fits in my budget. I am leasing the perfect car with everything that I asked for. More

No clue what they were doing, nor did they care I called and asked if the car was available and made an appointment. I live an hour and a half away (one way). Got there and the salesman (Andre, Don' I called and asked if the car was available and made an appointment. I live an hour and a half away (one way). Got there and the salesman (Andre, Don't know last name) greeted me and we went to go look at the car. We went to start it up and it wouldn't start, we assumed dead battery so he goes and grabs a portable charger and trys again. We ended up standing in the freezing cold for half an hour as he kept trying to start the car over and over until finally the battery pack goes dead. He then goes and gets jumper cables and trys to jump it with the mustang next to it. Finally we mention maybe we should check the gas, to which he said something like yeah it was right at the empty line when I was trying to start it. xxx. So he takes another half hour to run to the gas station to get gas and comes back and fills the car up. We finally get it to start and think great, the body looks perfect and the car seems to be running well so it was worth all the hassle. We can finally take it for a test drive so he hands us the plate and the keys and goes back into the building and we get in, we go to shift it into reverse and it's stuck. Wont shift at all like it's locked up. Well ok guess there's nothing we can do and we turn it off and get out to go tell the guy, and step out into a pool of oil. The thing is literally gushing oil out the bottom. We wouldn't have made it a mile down the road before the engine blew up. We tell the sales guy and he goes out and starts the car and attempts to shift it and finally gets it to go into reverse then backs the car out. That's nice and all, but the thing is still spewing oil everywhere. When we mention that he tells us "you can always take it some were to get looked at". Again xxx, the car isn't drivable with a oil leak like that. We tell him no thanks we don't want the car like this. He just shrugs and parks it back in the same spot and goes back inside not even caring oil is flowing all over. Salesman didn't even bother to check if the vehicle would start before we got there. Didn't even think to make sure it had fuel then made us wait while he got some. Finally get the car started and find huge issue that he doesn't even seem fazed or bothered by (He didn't even seem surprised) Then parks it back without dealing with the oil leaking all over the ground. Guy just did not care. We actually would have considered the car for less money except they refuse to negotiate at all in the budget lot, and for a $1,500 car (including bogus fees), so no wonder he didn't care, he wasn't making any money off the commission). it is not worth it to them to fix so the car probably will end up in the scrap heap unless they sucker some person into buying it (probably trying to cover up the issues). Stay away from this dealership. More

Fantastic Sales Leasing Consultant Curt Berjeski I had a fantastic experience leasing a new Cruze from Curtis. I am a repeat lease customer of Curt, and always return every 3 years when my lease is u I had a fantastic experience leasing a new Cruze from Curtis. I am a repeat lease customer of Curt, and always return every 3 years when my lease is up to see him for my next car. The process was very smooth and took very little time because Curt was prepared when I got there for my appointment. Excellent customer service! More

Total Waste Of Time !!!!!!!!!!!!!!!!!!!!!!!!!!!! :-( The Ann Arbor location is the worst Suburban Location Ever! Totally unprofessional, they lie about vehicles availability just to get you into the deal The Ann Arbor location is the worst Suburban Location Ever! Totally unprofessional, they lie about vehicles availability just to get you into the dealer. They don't care how far you are coming they will tell you anything. The don't like to negotiate. All Budget cars are 100 % Junk !!!! I would never recommend this dealer to anyone!! More