Suburban Chevrolet Cadillac of Ann Arbor

Mind blown I inquired online about a 2008 Jeep Liberty that was on sale for 4K. Made it clear that I was a cash paying customer paying in full. Spoke to someone I inquired online about a 2008 Jeep Liberty that was on sale for 4K. Made it clear that I was a cash paying customer paying in full. Spoke to someone on the phone following up on the inquiry but by that time I had already called the dealership and was working directly with gagik. Gagik knew I was leaving work to have a immobile vehicle towed an hour to trade in. I make 25$ an hr and we’re on over time. It cost me over 100$ just to leave work. 200$ to have the car towed to this dealership. Well when I got there someone was signing the papers to the vehicle I had just spent hundreds of dollars and travelled an hour to buy. I’m blown away at the response and the treatment I received. This dealership is a straight up joke. If you aren’t buying new you’re going to be treated like you’re scum. If you want to be degraded, lied to and manipulated this is the place to go. I’m going public with all of this. I am going to post this in every single review I can and possibly contact the news. All in all this cost me over 1000$ and I was left in Ann Arbor with a broke down car More

Best Chevy Service Department in Michigan Service department was excellent! I took my 2015 SS Camaro in for a trans issue that Suburban was able to fix! Car shifts like new again I couldn't be Service department was excellent! I took my 2015 SS Camaro in for a trans issue that Suburban was able to fix! Car shifts like new again I couldn't be happier! Loaner department was very courteous and respectful. Mike and Illyana provided the best customer service I have ever received from any dealership. More

Rountine maintenance Excellent service my service advisor was awesome and very attentive to my concerns and needs of my vehicle .. I will recommend this dealership to all Excellent service my service advisor was awesome and very attentive to my concerns and needs of my vehicle .. I will recommend this dealership to all my friends and family.. More

Very happy. I had an emergency with my plow truck. They fixed same day. Thank you Erick. Muchas gracias. Tuve una emergencia en mi camioneta removedora de nie I had an emergency with my plow truck. They fixed same day. Thank you Erick. Muchas gracias. Tuve una emergencia en mi camioneta removedora de nieve durante una tormenta y ellos me ayudaron prontamente More

General maintenance Was in for service but spoke with Terry regarding trading in present car. He remembered me from 3 1/2 years ago when he sold me my present vehicle. S Was in for service but spoke with Terry regarding trading in present car. He remembered me from 3 1/2 years ago when he sold me my present vehicle. Service experience was also good. More

I had an appt but Treated as a walk in I had a good experience except when I came in for my appt. I set up nearly ten days or more in advance I was treated as a walk in and had to wait for I had a good experience except when I came in for my appt. I set up nearly ten days or more in advance I was treated as a walk in and had to wait for several hours to get work covered by warranty done. My car was washed, but my tire pressure was not checked! I am grateful the valve cover was replaced at no charge! I loved the comfortable waiting area and the coffee! More

Service review. Always on time and good at what they do! Duane takes care of me every time I come to the dealership. I would gladly recommend this dealership to frien Always on time and good at what they do! Duane takes care of me every time I come to the dealership. I would gladly recommend this dealership to friends and family. More

Quick! Quick! Quick! Tommy in Service had my Cadillac CT6 in and out for an oil change very quickly on a very busy day in the service department! Tommy in Service had my Cadillac CT6 in and out for an oil change very quickly on a very busy day in the service department! More