Suburban Cadillac of Troy - Service Center

As always, perfect! John Handrinos had me in and out with minimal wait for my routine maintenance visit. Even in these crazy times, the service is still 100%. minimal wait for my routine maintenance visit. Even in these crazy times, the service is still 100%. More

My service experience was awesome as usual. My service advisor, John, handled my service request with professionalism and a friendly manner. I was made to feel important. All advisors could learn from my advisor, John, handled my service request with professionalism and a friendly manner. I was made to feel important. All advisors could learn from my experience. More

The service is great at this dealership. I brought my car in with significant front end issues that i had a hard time explaining to the service advisor john handrinos. John came up with a pla I brought my car in with significant front end issues that i had a hard time explaining to the service advisor john handrinos. John came up with a plan for the repairs and did a good job with executing the fixes. This was a tough one but they did a nice job...i was very happy with the outcome! More

Battery analysis and replacement Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the j Tom was very helpful by getting the revised original estimate approved promptly so a new battery could be installed without any delay completing the job. More

Worse dealership Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avo Absolute worse dealership. Service department are liars and sell you defective products. Tell you that they fixed something then lie to your face. Avoid this dealership More

John Handrinos was my representative for service here he was professional, friendly and helpful. I will definitely ask for his assistance at my next visit was professional, friendly and helpful. I will definitely ask for his assistance at my next visit More

Customer Service Superb It was very busy the day I came in to buy a tire. Thomas took time to make sure I was taken care of and taken care of well. He went to the extra tro It was very busy the day I came in to buy a tire. Thomas took time to make sure I was taken care of and taken care of well. He went to the extra trouble of making sure my effort to price match for the lowest price was not in vain. Thomas did a great job. More

I went in to just compare with a car I had just tagged . I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an eve I was only going to review a car that I had tagged when I got helped by Abe Saad. He was great at explaining what I had chosen and came up with an even better fit. I have bought 4 Cadillacs in the last 10years from LaFontaine but have been dissatisfied with them the last couple of times for service. I am thankful for the service I have gotten here. More

H3 hummer Non-warranty work pricing out rages get other quotes save thousands. Really don’t have to explain with 25 awards, the reality is their non-warranty w Non-warranty work pricing out rages get other quotes save thousands. Really don’t have to explain with 25 awards, the reality is their non-warranty work is off the chart I would recommend another dealership. Try Novi More