Suburban Cadillac of Troy - Service Center

This was my first time getting service at Suburban Cadillac of Troy and it was a great experience! During the checking in for my oil change appointment Cameron asked me if everything has been going we Cadillac of Troy and it was a great experience! During the checking in for my oil change appointment Cameron asked me if everything has been going well with my vehicle. I had an issue and explained it to Ron and asked if I can schedule a diagnostics test. He instantly understood the issue and said that they can check the issue right away. Not only they checked it, but also got it fixed within an hour. I was so happy that Ron asked me if I had issues. I had taken my car twice to a different location for the same issue and both times they kept my car for 3-5 days telling me that they can’t find anything wrong. I was so bothered by this problem on my vehicle and didn’t know what else to do as they kept ignoring it. I am so glad and thankful I decided to do an oil change at this location and have Ron as my advisor, and the service team fix my issue so quick. Ron was professional, polite asked me if I had questions or concerns, and explained everything throughly Thank you so much Cameron and everyone at Suburban Cadillac of Troy for great service!! More

I always receive excellent attention from the staff when I bring my vehicles to Suburban Cadillac. I bring my vehicles to Suburban Cadillac. More

Excellent service Service Advisor Daz Howard is the best service advisor of all the service advisors I hope Daz stay for a long time best service advisor of all the service advisors I hope Daz stay for a long time More

I wish I could give the service department of this dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of r dealership 0 stars. They are dishonest, unethical, and have the worst customer service I’ve ever experienced. I was told I had almost 9k worth of repairs needed, and I should just consider turning in my car to get a new one. Which ended up being a complete lie, parts they said needed a rebuild only need seals. Took to an independent mechanic and had everything fixed for $1000. Car drives like new again. Also, I was never told I needed a complete brake job until the car was screeching. Despite me coming there religiously for oil changes. I had to follow up with these people about my car. I never received ANY communication in regards to the status of what they could offer me in terms of repair (this is prior to taking my vehicle elsewhere) after I was told they would get back to me in a couple of days. I was told they would open a case with GM, but received zero follow up. Even the service manager didn’t get back to me after I escalated my case. I would never go to a suburban group and never recommend them to any of my colleagues. Several of my fellow doctors and nurses have inquired about needing new car and I make sure to tell them stay FAR away from suburban cadillac. More

My compliments and appreciation for the courtesy and support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealer support I received in all departments at Suburban Cadillac. Jack in Service went above and beyond providing me with the impulse to salute this dealership and recommend highly with my gratitude. More

Made 2 appoinments for front brake pads. Dropped off car twice and were called to come and gwt vehicle because they did not have the pads in stock. After requestin to talk to a supervisor, J Dropped off car twice and were called to come and gwt vehicle because they did not have the pads in stock. After requestin to talk to a supervisor, John in the service department assured me they would pick up our car replace the pads and deliver it back to our residence.. That was 3 weeks ago. .What a total lack of respect .How can you treat customers like this?? More

The worst experience, getting a tire changed from the person who is trying to do the paperwork to three hours wait person who is trying to do the paperwork to three hours wait More

Service has fallen. Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part Had repair of air conditioning. Stated repair was complete, paid , drove home condition still exist. Brought it back, told it was a different part and charged about the same amount. This should have been repaired the first time. Disappointed More

Service was wonderful. The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was The information given to me was accurate regarding the service needed for my vehicle. The time promised for my vehicle repair and return to me was on point. More