Suburban Cadillac of Troy - Service Center

I only do business with Suburban for our vehicles. Very helpful & professional to deal with Very helpful & professional to deal with More

Mike Yezak is the best service advisor. He puts the customer first for sure. I will be back if needed. He puts the customer first for sure. I will be back if needed. More

Great will recommend it to any GM car or Truck owner. Have been going to them for 10 years. Keep up the good work!!!! Have been going to them for 10 years. Keep up the good work!!!! More

Randy was exactly what I needed, He was kind, honest, clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service peopl clear and very knowledgeable. He treated me like I was his mother and took the time and made sure I understood everything.. Most days, service people are the only people some of us seniors see besides doctors and to be treated with respect and kindness is what I grown accustom to at Surburban of Troy. Appointments are always available and service is quick. Thank you. More

Easy to setup an appointment, the people in the service department are knowledgeable and caring. department are knowledgeable and caring. More

Our advisor, Matt, was friendly, courteous, and kept us informed of service progress. Will definitely return! informed of service progress. Will definitely return! More

I recently visited your service center and was quite disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for se disappointed with my experience. Unfortunately, the interaction with the service advisor Mike and his manager Dan did not meet my expectations for several reasons: Lack of Communication: From the start both of these guys had an issue with communication, lack of empathy etc. Unprofessional Behavior: Mike didn't seem to care whether my car was fixed or not, Dan the manager was combative and should search for a career change. Dan has no business being in management, and quite frankly, if I was in charge of the dealership he would be gone. Service Quality: Failure to fix the issues, put blame on me as the customer. If it wasn't for Jason the General Manager, who had to stepped in, this would have been a real issue. I appreciate Jason taking his time to help. This experience has left me questioning whether I will return to your service center in the future. I hope you take this feedback seriously and address these issues to improve the experience for other customers. More

Service is easy to schedule and everyone there is friendly and efficient. My service was done ahead of the promised time. friendly and efficient. My service was done ahead of the promised time. More

Thanks to Jack for making a very difficult situation (blown engine) go super smoothly. He was extremely responsive and helpful from the tow into the service center, the loaner car, and timely updates a (blown engine) go super smoothly. He was extremely responsive and helpful from the tow into the service center, the loaner car, and timely updates along the way. Despite the severe engine damage, my truck was serviced quickly by Jack and the Suburban crew. Excellent customer service from Jack and I thank you! More