Suburban Cadillac of Plymouth

Seamless process to trade in my lease early and find a new vehicle. Extremely transparent and friendly staff new vehicle. Extremely transparent and friendly staff More

Great customer service & follow through by the team! Andy was a pleasure to work with! Andy was a pleasure to work with! More

BEST DEALERSHIP EVER. We’ve purchased three Cadillacs from this dealership. Andy is the man! They really go out of their way to take care of you, and show the customer We’ve purchased three Cadillacs from this dealership. Andy is the man! They really go out of their way to take care of you, and show the customer respect. They’re normal people who will work with you on financing and try to get you into the Cadillac of your dreams. Also, they were able to snag me a loaner during Covid when other dealerships couldn’t! Their new showroom is also beautiful. More

Overall exceptional service! Have purchased 4 vehicles from Andy, he is AWESOME! Now my adult children have purchased their first Cadillacs from Andy! Lifetime customer! Have purchased 4 vehicles from Andy, he is AWESOME! Now my adult children have purchased their first Cadillacs from Andy! Lifetime customer! More

This is my second car that I have purchased from Andy green and he has been outstanding, he has went above and beyond to find me the exact car I want. He has been very patient with me and understanding a green and he has been outstanding, he has went above and beyond to find me the exact car I want. He has been very patient with me and understanding and even after he found the car I absolutely wanted it wasn’t the color and he found me another one. I just leased my second car with him and I will continue to do business with him in the future, and I’ve even passed on friends and family, and they have purchased vehicles from him and had wonderful things to say about their experience. The overall vibe of the dealership is amazing. Everyone is friendly and helpful. More

First impression was awesome. Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price f Stopped in to compare pass car and cross over for ease of ingress and egress. Before leaving without requesting was presented an out the door price for a new XT5. Wow it was under sticker very impressed. Then we come to closing and the agent says,” Sorry I fat fingered the quoted. It is $5k more then quote.” Now I did expect some difference as the quote was cash we had opted for finance. Very disappointed I liked the car, the price was not my real problem it was this bait and switch which is not a principled way to do business. More

One of the worst experiences I have ever had with a car dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control dealership. My truck is old (04) so I was hesitant about going to this dealership in the first place but my stabilization, abs, and traction control light was coming on and causing the car not to go forward at times, and I know that those type of things are tough for regular mechanics to handle so I scheduled an appointment and was given February 7th I was informed it woulg be essentially$400 to look at my two problems ,by the 9th I was told that they didn't have the proper tool because the wheel had aftermarket spline lugs and it was an additional $300-400 to get rid of them and add new ones if I didn't have the key. I went to a local store instead and bought a spline lock set for $94 and took it to them on Monday the 14th and was told it would cost around $1000 to fix a hub bearing problem but this may "just be the beginning" after never receiving a call back by Wednesday I started reaching out. One day the tech was absent, the next day he started on it and it should be done by the end of the day (Which it wasn't), then on Friday 18th after getting no call by 2pm I reached back put only to be put on hold for 28 minutes, and then connected to service on two occasions only for the phone to just ring out to a voice-mail that couldn't take voice messages. When I finally called and got in touch with "Wes" he told me he just hadn't had time to reach out to me and my mechanic said it could be the other hub too because the stabilization and all of the lights that were on are essentially still on. I told him just to return the truck to me. $1000 (940) later every light that was on in my truck is still on and I'm essentially no better off than I was 10 days ago, except I guess I have a new "hub". Thanks for the help. Geeeesh More

WARNING!!! This dealership sells vehicles equipped with SUMMER ONLY tires in Michigan which almost no other reputable dealership will do! The window sticker wasn’t provided at time of sale and nothing was SUMMER ONLY tires in Michigan which almost no other reputable dealership will do! The window sticker wasn’t provided at time of sale and nothing was mentioned while purchasing my new CT4-V so I had no way of knowing this was the case until I slammed into a guard rail on I96 a few months later. Beyond coming close to an SERIOUS car accident the majority of my time spent with the dealership was spent ironically with them trying to sell me wheel and tire protection as they were certain I wouldn’t make it through a 3 year lease without blowing multiple tires and cracking multiple rims. Deal with a Michigan dealership that understands that occasionally we get snow here in Michigan More

I would like to thank Cadillac of Plymouth Service and Body Shop for the excellent work that the did on my car. Don Sylvester was super as to updating me on the progress of the work being done. Cadill Body Shop for the excellent work that the did on my car. Don Sylvester was super as to updating me on the progress of the work being done. Cadillac of Plymouth is the best! More

It was a total pleasure working with Darius Thompson and the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadil the entire Suburban team. The sales, finance and service departments offer exceptional and courteous service. Can't go wrong choosing Suburban Cadillac of Plymouth as your Cadillac Dealer! More