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Suburban Cadillac of Plymouth
Plymouth, MI
424 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
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Showing 424 reviews
June 10, 2015
Not an Honest Car Dealership We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we place We contacted Suburban Cadillac of Plymouth back in February to purchase an escalade for my mother. The particular vehicle was not in stock so we placed a deposit and ordered a vehicle. The sales person, Andrew Green, contacted us on May 27th to let us know the car was in stock. As with her previous escalade we decided that the tax benefits made it advantageous to lease this particular vehicle. Andrew Green emailed us on May 28th confirming the rate would be 3.17% on a 39 month lease and we opted to move forward with this option. The following day I spoke with Mr. Green and he quoted a monthly payment of 1311.12. We advised Mr. Green that based on the purchase price of 87,839.87 and 51% residual value that payment corresponds to a rate of almost 4.500%. He insisted that our math was wrong and that we were in fact getting a rate of 3.17%. After escalating the issue to the sales manager, Chris Chambers, he advised that although we qualify for the best rate, and that rate was available, it was corporate policy to arbitrarily markup the rates on the new escalade model. If that were the case why did your associate email us a 3.17% rate? It seems that Mr Green, Mr Chambers, and the Suburban Group were banking on the fact that most consumers have no idea how to calculate a lease. I have dealt with a lot of very honest car dealers and it seems this dealer is in the business of doing high pressure bait & switch transactions. The salesman, Andrew Green, continually pressured my 60 year old mother to come in and sign that papers and told her if she didn't sign within 24 hours the deal was off the table. In the end we passed on the car deal and re-ordered with a more reputable dealer. Do your self a favor and avoid Suburban Cadillac of Plymouth. We all miss the good ole days when it was Don Massey. More
by coach4sale
Employees Worked With
April 14, 2015
hidden flaws in paint IntentionAly hid paint flaws. Tried to lie their way out. First no one knew what I was talking about. 3 days later they said they thought I knew about IntentionAly hid paint flaws. Tried to lie their way out. First no one knew what I was talking about. 3 days later they said they thought I knew about the marks. 30 40 spots on hood alone. Pretty hard to miss. Would anyone spend $700 for paint protection on a car with bad paint. More
by william h
Employees Worked With
bill floor manager, Chad Arnott, Jeff Cawood, Kevin Tierney, Scott Estes, Jason Delaney
November 13, 2014
excellent experience with sales person. Darius Thompson Darius Thompson was a great sales person his personality, information, knowledge, work effort was great i would recomand Darius Thompson to anyone w Darius Thompson was a great sales person his personality, information, knowledge, work effort was great i would recomand Darius Thompson to anyone who were in the market of purchashing a new or used car. he is a outstanding sales person. Thank you, More
by sylvia_lmoore
Employees Worked With
Darius Thompson
November 03, 2014
extremely happy Acadia owner My car salesman/advocate was great from the moment I stepped on the lot. I was stressed about the whole process of having to trade in a car that I owe My car salesman/advocate was great from the moment I stepped on the lot. I was stressed about the whole process of having to trade in a car that I owed too much on but it totally worked out in the end and im very thankful for everyone's help in making it happen. More
by tiannatanay
Employees Worked With
Darius Thompson
