Suburban Cadillac of Plymouth

Wonderful My salesman Dean was very helpful. Would recommend him to my friends,did not feel like he was pushing me into purchasing any extra warranty for my ca My salesman Dean was very helpful. Would recommend him to my friends,did not feel like he was pushing me into purchasing any extra warranty for my car which I appreciate More

12 Month Warranty? Good one! Bunch of low life clowns behind fake smiles and fake reviews. Paid them them $4,000 to repair my car's engine which was not functioning at all. Took t Bunch of low life clowns behind fake smiles and fake reviews. Paid them them $4,000 to repair my car's engine which was not functioning at all. Took them two weeks, not a problem. They gave me a 12 month warranty on their parts and labor. But a few weeks later I noticed the motor oil kept getting low. I took it to my local mechanic, one look and he said it was burning oil. I took it back to Suburban Cadillac. Told the guy behind the counter what was going on. Said they didn't have any time to look at it today and to leave it overnight and they'll see what they can do. Then he hands over a bill of $100 that would be charged for diagnostics. I told him I just had it repaired and had the receipt with me. Then he says to me "I think we only fixed the timing chains on your car. This isn't covered" BEFORE I SHOWED HIM THE RECEIPT! I never met this guy during my previous visit for repairs, how the xxxx would he even know anything about me, my car, or what they did. Then after I showed him the receipt and the long list of parts and labor he says "Well, if they don't find anything you'll still have to pay the bill" in a snarky manner. I was upset but I wanted my car looked at since I had already driven up there. I asked him if they lended out courtesy cars and without a moments hesitation said "We do, but we don't have any right now. We have list where you can sign up for one." Fine, could you offer me a ride home? "Well which one do you want? A ride home or a courtesy car?" As in I can only choose between a ride home and a courtesy car that doesn't exist. I sat around waiting half an hour for the courtesy ride to appear, that was conveniently away with another customer, before I just upped and left with my car. These guys are a bunch of snakes in business suits out to suck you dry. They did everything they could to push me out of there just they could skimp on their warranty. I would give them a negative rating if I could. God knows they deserve it. More

Paul was helpful and did me great love my car Paul was perfect got me in an out in 15 min cadillac 2012 will go back to him real soon thanks paul u the man Paul was perfect got me in an out in 15 min cadillac 2012 will go back to him real soon thanks paul u the man More

Great experience Donna is an outstanding rep and I would recommended her to anyone looking for a wonderful experience in purchasing/leasing a Cadillac at Suburban Cadi Donna is an outstanding rep and I would recommended her to anyone looking for a wonderful experience in purchasing/leasing a Cadillac at Suburban Cadillac More

Great service on my 14 Escalade ESV I took my ESV for an oil change and tire rotation. Got there early and was out before my scheduled appointment. I had serviced the ESV at Novi and A I took my ESV for an oil change and tire rotation. Got there early and was out before my scheduled appointment. I had serviced the ESV at Novi and Ann Arbor in the past, however I was so impressed with Plymouth that I used them to fascilitate the end of lease purchase of the truck. Sales team was exceptional. Scott and his cohorts were quick and convenient. Great place and cool coffee machine. It makes anything from coffee to fancy coffee drinks. The only problem is they are so fast you can never get to the coffee More

Get you to Pay for something you DONT NEED :( This car dealership will never see my face again . About 3 weeks ago I had made an appointment to get my Cadillac serviced for a service light that ap This car dealership will never see my face again . About 3 weeks ago I had made an appointment to get my Cadillac serviced for a service light that appeared on my screen. The service department fixed the problem and Now this week they told me I may need additional work done on my car HOW???? They just want to rip me off and get my money since I'm leasing my vehicle. The Service department said I have to pay for the work I need I'm wondering how when I'm still under my miles and you guys are not FIXING the vehicles the right way, that's why I'm having so many problems In the first place. This is exactly why so many vehicles are being recalled for different stuff because they are worried about making money instead of fixing the problem. Bye Bye Suburban Cadillac of Plymouth I'm going to a dealership that is trustworthy and concerned about me and the safety of my vehicle . P.s. I will be letting customers and family and friends know to go somewhere else to do business. More

Excellent Jason Delaney is an efficient, polite and very knowledgeable salesperson with a sharp personal appearance and demeanor for the Cadillac brand. He wa Jason Delaney is an efficient, polite and very knowledgeable salesperson with a sharp personal appearance and demeanor for the Cadillac brand. He was very professional, patient, attentive to my needs and was a good listener. He is the definition of GM mark of excellence. I would highly recommend him to anyone in the market for a new Cadillac. Mr. Delaney is a true ambassador for General Motors. More

happy customer I walked in just looking in the showroom. I passed a few sales people and really didn't want to be bothered. Darius walked up to me and said hello. As I walked in just looking in the showroom. I passed a few sales people and really didn't want to be bothered. Darius walked up to me and said hello. As we continued to talk he showed me a couple cars on the lot. I bought a 2016 CTS Premium. I would recommend Darius to anyone. He is patient and kind. Thank you Suburban Cadillac More

Excellent Cadillac experience The best Cadillac dealership in the metro area.I have been dealing with Dean for many years and he is the best at what he does and the other employees The best Cadillac dealership in the metro area.I have been dealing with Dean for many years and he is the best at what he does and the other employees are not judgmental and treat everyone with the same respect and courtesy. More

Excellent service I am 100% completely satisfied with my experience at Suburban Cadillac. Jason Delaney and Dean are the absolute best. I was nervous and worried when I I am 100% completely satisfied with my experience at Suburban Cadillac. Jason Delaney and Dean are the absolute best. I was nervous and worried when I arrived at the dealership not knowing what to expect and preparing for the worst but Jason made me feel very comfortable and kept a positive attitude. Jason and Dean made my leasing process a great experience. From the time I walked in until the second I left they made sure I was comfortable offering beverages, food, homemade cookies, etc... Jason and Dean made me feel right at home. Even dealing with paperwork was a simple task. Jason made sure that he went over every single detail of my car to make sure I was familiar with everything, even set up my Onstar welcome call. I have already posted my satisfaction on Facebook. I am very happy with my purchase and will be sure To let everyone know go see Jason and Dean for outstanding customer service ... More