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Suburban Cadillac of Plymouth
Plymouth, MI
424 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
SUBURBAN CADILLAC OF PLYMOUTH: FORGING PLYMOUTH MI, DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI COMMUNITY CONNECTIONS
When you come to our Plymouth MI dealership, you will discover that we offer more than just new and used inventory, service, and financing for Cadillac models. Suburban Cadillac of Plymouth is committed to exceptional customer service and creating lifelong connections with drivers in the Plymouth MI area. We serve Detroit, Livonia, Farmington Hills MI, and Canton MI, and beyond by meeting your automotive needs and viewing each customer as part of our extended community.
WHY CHOOSE SUBURBAN CADILLAC OF PLYMOUTH, SERVING DETROIT, LIVONIA, FARMINGTON HILLS MI, AND CANTON MI?
Detroit, Dearborn, and Novi MI drivers return to Suburban Cadillac of Plymouth time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Suburban Cadillac of Plymouth team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Suburban Cadillac of Plymouth finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Suburban Cadillac of Plymouth team is ready to help!
CLOSE TO HOME IN ONE CONVENIENT LOCATION
Make the trip from your home in Detroit MI to our Plymouth MI dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Cadillac vehicles, and our topnotch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 10:00 AM - 1:00 PM
Sunday Closed
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Showing 424 reviews
May 24, 2017
When a salesperson display Friendship! Over 3 years ago I was introduced to Donna, as she helped a new employee close my deal on a new Cadillac CTS . Within that time when ever I seen her Over 3 years ago I was introduced to Donna, as she helped a new employee close my deal on a new Cadillac CTS . Within that time when ever I seen her on my maintenance visits , she always showed a friendship mentality. So, when it was time for me to select a new vehicle she reached out to assist me. For many months, She updated me on what was in stock and leasing offers to help me in making a better decision than I probably would have made on my own. Professionalism means a lot to me but when you get it with a genuine smile and along with a display of friendship. Wow, that means I am more then a customer, I'm a Cadillac Club member (lol)... and that someone really cares about! BIG Thanks Donna Mahler for all that you have done... as I drove off into the "Sunset" in my New CT6. On May 20, 2017... Ms. G.T.B More
by Ms.GTB
Employees Worked With
May 22, 2017
Great My salesmen was very helpful, with great service. I surely will be back, and also will tell friends how friendly everyone there was, even the greeting My salesmen was very helpful, with great service. I surely will be back, and also will tell friends how friendly everyone there was, even the greeting when u Walk in. More
by Lmedley
Employees Worked With
Dean Derigiotis
May 20, 2017
Stellar Customer Service I am a loyal Cadillac customer. However, this was my first time working with Sales and Leasing Consultant, Dean Derigiotis. He is knowledgeable about I am a loyal Cadillac customer. However, this was my first time working with Sales and Leasing Consultant, Dean Derigiotis. He is knowledgeable about the Cadillac product and made every effort to assist me with feeling comfortable with my new vehicle and its‘ upgrades. He is personable, warm and truly committed to customer service excellence. He understands the meaning of building strong customer relationships. I cannot speak highly enough of him. He works seamlessly with his colleagues and appears to have a good rapport with them. Mr. Derigiotis introduced me to several employees to include Service Manager, Eric Scott, Financial Managers’ Jason Wier, Scott Estes and Salesman, Darius Thompson. Dean also introduced me to Executive Manager, Mark Naszradi. Mr. Naszradi was hands-on when addressing all my concerns especially service. He is sensitive and has his hand on the pulse of the customer. I believe Suburban Cadillac will thrive under his leadership and that of his dedicated staff. More
by Once a Marine
Employees Worked With
Dean Derigiotis
May 19, 2017
Outstanding Suburban Cadillac of Plymouth (Plymouth, MI) https://www.yelp.com/biz/suburban-cadillac-of-plymouth-plymouth?utm_content=btn&utm_medium=imessage_btn&u Suburban Cadillac of Plymouth (Plymouth, MI) https://www.yelp.com/biz/suburban-cadillac-of-plymouth-plymouth?utm_content=btn&utm_medium=imessage_btn&utm_source=m_ishare Took my 2014 CTS for collision work due to being hit in the rear at a red light. While processing the paperwork, my salesmen and dear friend pops up and asked for me to stop in and see him before I left. Well, after the social amenities Dan O'Mara suggested a resolve to my excessive mile overage on my lease. This problem existed 5/16, today 5/17 I am driving a new vehicle. Thanks Dan for your creative financing, which eliminated my excessive mileage problem and minimal out of pocket expense. I hope you are training the new recruits. Thanks again for another superb job. Bob Hill More
by Grandville
Employees Worked With
May 16, 2017
Retired Federal Employee - Mike K. Had Great service from Dean Derigiotis, Sales & Leasing Professional at Suburban Cadillac Plymouth. Great person and very knowledgeable about his pro Had Great service from Dean Derigiotis, Sales & Leasing Professional at Suburban Cadillac Plymouth. Great person and very knowledgeable about his profession. "Outstanding". Leased an XT5. More
by Putterboy1
Employees Worked With
Dean Derigiotis
May 13, 2017
Great Service! Dan O'Mara made my experience at Surburban Cadillac of Plymouth Great!! The professionalism and kindness was outstanding!! I didn't feel like I was be Dan O'Mara made my experience at Surburban Cadillac of Plymouth Great!! The professionalism and kindness was outstanding!! I didn't feel like I was being hustled or conned into buying or leasing. He made me want to recommend others. Great salesman!! More
by Coxb2
Employees Worked With
May 09, 2017
Overall the service was excellent. My sales person was very pleasant to work with and he made sure I was will taken care. I would recommend him and Suburban Cadillac of Plymouth to a My sales person was very pleasant to work with and he made sure I was will taken care. I would recommend him and Suburban Cadillac of Plymouth to all my friends. More
by labtec123
Employees Worked With
May 02, 2017
Bought SRX John Griffin was the sales rep I worked with. He is very thorough, honest, and very helpful. He got me what I need in very short time with a reasonabl John Griffin was the sales rep I worked with. He is very thorough, honest, and very helpful. He got me what I need in very short time with a reasonable price. I highly recommend him. More
by SRX Customer From Troy
Employees Worked With
April 30, 2017
An Over the Top Experience After a mistake was made in my new vehicle order the Dealership stepped up and provided me with a Loaner during the waiting period. The delay ended up After a mistake was made in my new vehicle order the Dealership stepped up and provided me with a Loaner during the waiting period. The delay ended up being One month long and I am sure glad that the Vehicle was at my disposal. This is my third new Vehicle with Barb Basinski and working with her has been a very enjoyable experience. As a GM Retiree I am always glad that the Dealership is doing it Right, that is the GM that the General Public sees. Keep up the Good Work. Kurt Affholter More
by koolerj
Employees Worked With
Barb Basinski
April 29, 2017
Totally great and positive experience. Dealership personnel treat customers with respect and satisfied our requests. Keith Long took time to answer all our Questions and we felt informe Dealership personnel treat customers with respect and satisfied our requests. Keith Long took time to answer all our Questions and we felt informed. Thanks for making us feel special. More
by Cadillac21
Employees Worked With
