Suburban Cadillac of Plymouth

Worst Experience and Poor Business Ethics Worst experience ever and very poor business ethics at Suburan Cadillac of Plymouth. I had signed a purchase agreement and provided all my informatio Worst experience ever and very poor business ethics at Suburan Cadillac of Plymouth. I had signed a purchase agreement and provided all my information for the dealership to start preparing the paperwork while I pick up my auto loan check from local credit union. When I returned to make the purchase transaction, I was told by the sales manager, Brent Elser, that the vehicle had been sold to someone else. Brent also told me that I was expected to come the day before and when I did not show up, he decided to sell to someone else. He blamed this on my sales person who quit because of what had transpired and even tried to sell me another vehicle. I clearly communicated on the same day (he claimed that I was suppose to show up) that I was still going to buy the vehicle but my credit union was going through the approval process to provide me a check. I also clearly stated when I would return to the dealership and when I did show up, I was then given the bad news. I would assume that as a professional business, you would contact the person to confirm whether or not they are still moving forward before making other plans. This was not the case, I was misled all the way up to the moment I drove back 40 minutes to make the purchase transaction. I have also wasted a lot of my time preparing the things that were needed to make this purchase. I have documented messages from the day we signed purchase agreement to when I returned to only receive the bad news. After leaving the dealership, I got in contact with my ex-sales person whose story was completely different. As frustrating as this experience has been, I don’t care who was lying to me or about the finger pointing but this dealership needs to be investigated and fire anyone who was accountable for this unacceptable event. More

sales person very knowledgeable very positive experience, felt very comfortable with purchase there were no surprises and sales person Keith answered all questions and was very prepa very positive experience, felt very comfortable with purchase there were no surprises and sales person Keith answered all questions and was very prepared. I would recommend and have recommended to friends and family to see Keith before they decided. There was no pressure and I was able to get the exact vehicle I was looking for at a fair market price. More

The people were great to work with, They took very good care The people were great to work with, they took very good care of me. I like their cars and they gave me a very good deal. The people were great to work with, they took very good care of me. I like their cars and they gave me a very good deal. More

Awesome experience Rich did a great job, everything went as planned no hidden surprises. Everyone at the dealership is friendly and helpful! Would go back again and refe Rich did a great job, everything went as planned no hidden surprises. Everyone at the dealership is friendly and helpful! Would go back again and refer! More

Good friendly service approach. Have worked with them before, had abreakdown on my last car and they worked hard and followed up with me. Gave me a loaner car for 10 days even though Have worked with them before, had abreakdown on my last car and they worked hard and followed up with me. Gave me a loaner car for 10 days even though my car was off warranty. I just ordered a new factory built Atsv. More

Wayne2324 Suburban Cadillac Will be the dealer I use as long as I drive a Cadillac. They were very helpful everyone was friendly and informative great experie Suburban Cadillac Will be the dealer I use as long as I drive a Cadillac. They were very helpful everyone was friendly and informative great experience . Todd Craig and so many others made my experience worthwhile .thank you very much Gentleman I truly appreciate it. More