Suburban Cadillac of Plymouth

I was promised a quote that never came. I followed twice to no avail. Very disappointed. I followed twice to no avail. Very disappointed. More

I’ve leased two cars within two years from Suburban Cadillac Plymouth, By far the best customer service you can find, willing to their best to get you in the car that you desire to lease or purchase, W Cadillac Plymouth, By far the best customer service you can find, willing to their best to get you in the car that you desire to lease or purchase, Where most dealers will talk you into a less expensive package, If you live in the greater Detroit area of Michigan, and if you’re in the market for Cadillac, look no further than Suburban Cadillac Plymouth. Andy Green was my sales rep More

Professional and courtesy and knowledgeable really knew what they were talking about would recommend there dealership what they were talking about would recommend there dealership More

Worst dealer ever worked with, disgrace for Cadillac. Should be renamed "We Lie, Cheat and Steal your money Cadillac of Plymouth". Merely put coolant in car and charged $900. On asking why so much? Sa Should be renamed "We Lie, Cheat and Steal your money Cadillac of Plymouth". Merely put coolant in car and charged $900. On asking why so much? Said this is an EV and requires battery removal prior to filling coolant. Not knowing, I paid the amount. Only to find out few months later this repair was at best $100 for EV Battery coolant refill. No need to remove battery. More

PLEASE find somewhere else to have your vehicle serviced. I’ve been dealing with the antics of this service department for way too long. This last visit started by making an appointment weeks in advance. I r I’ve been dealing with the antics of this service department for way too long. This last visit started by making an appointment weeks in advance. I requested the complimentary pickup service. After one week of not hearing anything, I called to check on the status of my car. I was told a GM rep was coming out to look at my issue on Monday (this was a Thursday). This was an obvious lie as no GM rep was coming out to look at my car, however, because I’m a female some in this industry believe it’s easy to take advantage of us. After yet another week and some more lies, I received an “estimate” of the work that needed to be performed. This estimate did not make it clear as to what was actually being done on my car and what the problem was. I approved a few of the necessary services to be completed after letting the service rep know that I needed my car back immediately as it had already been 2 weeks. Another few days passed and there had been no work done on my car. I requested it be returned to me so I could take it to someone who would fix it. They somehow found the time (it took a whole 4 hours) to fix my car. Then my car was returned to somewhere other than my home, left there, unlocked with the keys inside. Also, I was charged as if it took 8 hours to fix the car as that was what the “estimate” said. There are way better places to have your vehicle serviced by people who are honest and will only charge you for the work performed. More

Great experience and very helpful to find a car that worked for me. I'd highly recommend. worked for me. I'd highly recommend. More

I was not impressed with this business and how they treat potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted th potential customers. Upon my arrival to test drive and purchase a vehicle, I discussed and made a deal on, I was walked past as a salesman greeted the individual who walked in after I did. It’s obvious they discriminate based on attire and do business based on appearance of wealth. The constant belittling and condescending attitude of salesmen during conversation wasted my time, decided I no longer cared to test drive because they were more focused on completing everything by saying I said I would be there on Tuesday, which I never once said. I told the lady I originally worked with that I wanted to make a deal, would drive up the next day to test drive and purchase. Even have the emails to prove it. Never experienced a company so driven on talking themselves out of a guaranteed sale of a vehicle. Whoever that guy was I had to deal with, should be fired because he’s not doing that company any good. I’ve taken my business elsewhere and what this company said they couldn’t do, the next company I went to absolutely accommodated and accepted the offer i previously made to this company, and they had no problem putting me in a car. If a financial institution cuts a check and sends to car dealership a copy of it and the tracking number or does wire transfer, that should be just as good. The checks have account and routing numbers on them and in this day and age where you can deposit checks just by snapping a picture of it. Like when the bank approves, and is send the dealership the funds, that’s is between the two institutions, the customer did the footwork and at that point, it’s a fine deal. After driving for 3 hours to get to that place to be treated the way I was, being stonewalled by the salesman, and the lack of trying to do the footwork to get a customer into the vehicle they wanted, I don’t recommend this place. Do they even think of what customers have to go through when trying to buy a new vehicle. The stress and anxiety that goes along with it. Like their job is supposed to make the whole experience comfortable and enjoyable, not add to the stress and everything. It’s like they just want to do bare minimum to get that commission. This place was the worst place I’ve ever dealt with out of my entire 45 years in this earth. Definitely filing a grievance with the BBB. More

where to start. ...the car, 2021 CT4 Sport, 12 tires replaced, brakes squeal, transmision shifts hard when cold [first shift is like hitting the brakes], 4 wheels wit ...the car, 2021 CT4 Sport, 12 tires replaced, brakes squeal, transmision shifts hard when cold [first shift is like hitting the brakes], 4 wheels with chipped paint and scrapes. This is a beautuful car when parked! The dealership.....Wesley, my service advisor is not the problem. However i have tried to get these wheels repaired or replaced for much more than a year. i am still driving with 4 damaged wheels. I purchased the tire and wheei insurance. all 12 tires were replaced. i have called numerous times over the past year to schedule the wheel repair and get a loaner car while they repair the wheels, i am still waiting, no call, no date. its now rediculus, i am still driving with 4 damaged wheels. Cadillac and GM....their response about the brakes and transmission is "they are all like that, they will not repair them" Makes you glad you bought a GM product,....not!. i am now looking at Audi for my next car. i had wanted a new CT5 for a bigger back seat but, after this experience, i just dont think that would be a smart consideration. you also might think twice if you are considering a Cadillac or GM product More

Andy green is a great salesman. He makes everything happens. If you need a car ask for him. He is the man He makes everything happens. If you need a car ask for him. He is the man More

Joan Glass was a very nice salesperson. She help me get rid of my old vehicle and get into a better vehicle. I sure do appreciate what Joan did for me. I would recommend her services to anyo She help me get rid of my old vehicle and get into a better vehicle. I sure do appreciate what Joan did for me. I would recommend her services to anyone looking to get in a vehicle. Thank You Joan More