Suburban Cadillac of Plymouth

Salesman Andy was great, worked to get all discounts and then delivered the Cadillac to our house. No fuss, no sales pitches, no pressure. Just answered our questions and searched for the vehicle my wife then delivered the Cadillac to our house. No fuss, no sales pitches, no pressure. Just answered our questions and searched for the vehicle my wife wanted until he found it More

Excellent and quality services. Great experience. Cars are well kept and sales people are knowledgeable. Made my experience so comfortable. Great experience. Cars are well kept and sales people are knowledgeable. Made my experience so comfortable. More

My sales man, Andy Green, was awesome We've now purchased 2 Cadillacs through him. He is kind, patient, knowledgeable, and friendly. We will be coming back to him in the fall to get another new car! 2 Cadillacs through him. He is kind, patient, knowledgeable, and friendly. We will be coming back to him in the fall to get another new car! More

Excellent customer care Made the car buying experience great and easy Answered all my questions and did everything in their power to give me a good deal great and easy Answered all my questions and did everything in their power to give me a good deal More

I was promised a quote that never came. I followed twice to no avail. Very disappointed. I followed twice to no avail. Very disappointed. More

I’ve leased two cars within two years from Suburban Cadillac Plymouth, By far the best customer service you can find, willing to their best to get you in the car that you desire to lease or purchase, W Cadillac Plymouth, By far the best customer service you can find, willing to their best to get you in the car that you desire to lease or purchase, Where most dealers will talk you into a less expensive package, If you live in the greater Detroit area of Michigan, and if you’re in the market for Cadillac, look no further than Suburban Cadillac Plymouth. Andy Green was my sales rep More

Professional and courtesy and knowledgeable really knew what they were talking about would recommend there dealership what they were talking about would recommend there dealership More

Worst dealer ever worked with, disgrace for Cadillac. Should be renamed "We Lie, Cheat and Steal your money Cadillac of Plymouth". Merely put coolant in car and charged $900. On asking why so much? Sa Should be renamed "We Lie, Cheat and Steal your money Cadillac of Plymouth". Merely put coolant in car and charged $900. On asking why so much? Said this is an EV and requires battery removal prior to filling coolant. Not knowing, I paid the amount. Only to find out few months later this repair was at best $100 for EV Battery coolant refill. No need to remove battery. More

PLEASE find somewhere else to have your vehicle serviced. I’ve been dealing with the antics of this service department for way too long. This last visit started by making an appointment weeks in advance. I r I’ve been dealing with the antics of this service department for way too long. This last visit started by making an appointment weeks in advance. I requested the complimentary pickup service. After one week of not hearing anything, I called to check on the status of my car. I was told a GM rep was coming out to look at my issue on Monday (this was a Thursday). This was an obvious lie as no GM rep was coming out to look at my car, however, because I’m a female some in this industry believe it’s easy to take advantage of us. After yet another week and some more lies, I received an “estimate” of the work that needed to be performed. This estimate did not make it clear as to what was actually being done on my car and what the problem was. I approved a few of the necessary services to be completed after letting the service rep know that I needed my car back immediately as it had already been 2 weeks. Another few days passed and there had been no work done on my car. I requested it be returned to me so I could take it to someone who would fix it. They somehow found the time (it took a whole 4 hours) to fix my car. Then my car was returned to somewhere other than my home, left there, unlocked with the keys inside. Also, I was charged as if it took 8 hours to fix the car as that was what the “estimate” said. There are way better places to have your vehicle serviced by people who are honest and will only charge you for the work performed. More

Great experience and very helpful to find a car that worked for me. I'd highly recommend. worked for me. I'd highly recommend. More