Suburban Cadillac of Plymouth

Andy was responsive and helpful. And no Matter the obstacles he would find a simple solution and we moved forward to purchase our new 2024 XT6. Thanks Andy And no Matter the obstacles he would find a simple solution and we moved forward to purchase our new 2024 XT6. Thanks Andy More

I have been a Suburban Cadillac of Plymouth customer for a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all change a decade. I have purchased two used vehicles and leased 3 others. I enjoyed the service and experience with no problems or incidents. That all changed earlier this year when I began receiving mail, texts, emails and calls about an early turn in for my 2021 XT6. In April I responded to call from my salesman about turning in my lease and getting set up in a 2024 XT6. I had no problem getting in contact with my salesman to negotiate and do the trade in. I turned in my 2021 XT6 four months early far under the mileage expected. Then I began receiving calls from GM financial asking for the final 4 months of payments for the 2021 XT6. My salesman assured me that those payments would be taken care of but here it is September and I have received 68 voice mail messages from GM financial asking for those 4 months of payments that I was assured would be taken care of. I have had absolutely zero contact with my salesman, he has ghosted me since he made his sale. I talked to a sales manager in July who told me he would look into the matter. The manager reached out and said he was still looking into my dispute two weeks ago, the calls from GM financial have persisted in a predatory way. I don’t know what changed and I don’t know why my loyalty is being taken for granted. My credit score is being affected and It seems as if no one is taking my issue seriously. More

I've leased five cars over the last 15 years from this salesperson and dealership, I've never had a problem. salesperson and dealership, I've never had a problem. More

Andy Green is the most helpful and respectful sales associate I’ve ever dealt with. I’ll never cheat on you Andy! associate I’ve ever dealt with. I’ll never cheat on you Andy! More

He sold me and my family cars for years and continues to give great service!! Highly recommended. give great service!! Highly recommended. More

Salesman Andy was great, worked to get all discounts and then delivered the Cadillac to our house. No fuss, no sales pitches, no pressure. Just answered our questions and searched for the vehicle my wife then delivered the Cadillac to our house. No fuss, no sales pitches, no pressure. Just answered our questions and searched for the vehicle my wife wanted until he found it More

Excellent and quality services. Great experience. Cars are well kept and sales people are knowledgeable. Made my experience so comfortable. Great experience. Cars are well kept and sales people are knowledgeable. Made my experience so comfortable. More

My sales man, Andy Green, was awesome We've now purchased 2 Cadillacs through him. He is kind, patient, knowledgeable, and friendly. We will be coming back to him in the fall to get another new car! 2 Cadillacs through him. He is kind, patient, knowledgeable, and friendly. We will be coming back to him in the fall to get another new car! More

Excellent customer care Made the car buying experience great and easy Answered all my questions and did everything in their power to give me a good deal great and easy Answered all my questions and did everything in their power to give me a good deal More

I was promised a quote that never came. I followed twice to no avail. Very disappointed. I followed twice to no avail. Very disappointed. More