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206 Reviews of Subaru of Wakefield - Service Center
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April 12, 2016
Superb service Once again I would like to highly recommend Subaru of Wakefield. I recently had a problem with my tire and called Christine Gallella in their servic Once again I would like to highly recommend Subaru of Wakefield. I recently had a problem with my tire and called Christine Gallella in their service department. Without a prescheduled appointment she was able to take me right in and the problem was resolved within 15 minutes. I have never received anything less than outstanding customer service from this dealership. In particular I have always found Christine to be incredibly professional and accommodating. More
by Dog Lover
Employees Worked With
Christine Gallella
April 05, 2016
Subaru service and experience I have bought and serviced 3 Subaru's at Wakefield Subaru. With sales it has always been Perry Mallias. I recommend him because he is always there for I have bought and serviced 3 Subaru's at Wakefield Subaru. With sales it has always been Perry Mallias. I recommend him because he is always there for me whether it be for sales or assistance with questions I may have. Service, as a older single woman I always get a sense of security from having had my car and my daughters Subaru serviced at Subaru of Wakefield. When I left yesterday in a snow storm, they said drive careful. I said "I will I have a Subaru." More
by maniu
Employees Worked With
Michael Rossi Service advisor, Perry Mallias
March 26, 2016
SErvice Subaru of Wakefield I have been serviced for ten years by this Center. Christine is my constant. I know I can trust her knowledge. She will get things done and they wi I have been serviced for ten years by this Center. Christine is my constant. I know I can trust her knowledge. She will get things done and they will be right. She is honest and ethical. I keep buying my Subarus at this dealership because of the service. Ruth C. Young More
by ruthyoung
Employees Worked With
Christine Gallella
March 18, 2016
great service and sales depts Very professional and honest. Bought and have my car serviced here. Sales person was knowledgeable and there were no high pressure tactics like othe Very professional and honest. Bought and have my car serviced here. Sales person was knowledgeable and there were no high pressure tactics like other dealers. Service dept. has been very good. They only do what is needed. Waiting room is very nice. It is clean and has amenities like TV and coffee. More
by sara
Employees Worked With
Sydney Vandyck
February 21, 2016
Top Notch Service at Subaru of Wakefield Mark Ruiz is the best automotive service professional i have ever worked with. He always takes great care and is honest in the service assessments. Mark Ruiz is the best automotive service professional i have ever worked with. He always takes great care and is honest in the service assessments. The service team at Wakefield is the best and i highly recommend them. Also Subaru of Wakefield provides you with a new Subaru as a loaner vehicle while your car is in the shop, its a great benefit as i have been to other dealerships that provide you any old loaner they have around. Additionally they have a nice waiting area with ample seating and available internet access if you need to get some work done. More
by impreza24
Employees Worked With
Mark Ruiz
August 25, 2015
Worst service experience After replacing the engine block on my Forester (new car had a high oil consumption which is a know problem in '14 Foresters) they left the alternator After replacing the engine block on my Forester (new car had a high oil consumption which is a know problem in '14 Foresters) they left the alternator with an abnormal noise. After a second visit they fixed the alternator but forgot to install 3 bolts. The car was making a rattling noise so I returned for a 3rd time. The service manager attributed the noise to normal heat shield vibration. Bottomline, I had to look myself and found that two of these bolts were supposed to secure a front plastic cover under the engine and the third was preventing the exhaust pipe to vibrate (what was causing the rattling noise). I wouldn't recommend their service department... More
by Tinchonuke
Employees Worked With
N/A
September 24, 2014
Poor Service I just bought a used car and it had a high speed shake in the steering wheel, indicating a tire balance problem. When serviced for this issue the deal I just bought a used car and it had a high speed shake in the steering wheel, indicating a tire balance problem. When serviced for this issue the dealership did NOT balance the tires but instead ground down the rotors and did an alignment. Why? They wouldn't say and they wouldn't give me a copy of the alignment numbers. When I got in the car after this service it still had the high speed shake in the steering wheel AND now, additionally, it pulls to the left, indicating that the alignment is off. I called and made a second appointment to have both issues resolved. The second time around they again would not show me the alignment numbers. They said they checked the tire pressure, balanced the tires and did an alignment. The car drives the same. Nothing solved. Both visits I had to ask for a receipt for the work done. When I asked to speak with a manager, they told me there was no manager on duty at the dealership on the weekend so they would have a manager give me a call on Monday. No call. I did email the service director and have not received a reply as yet. So thought since no one wants to talk to me I’d write this review. More
by lori141
July 09, 2014
A great Service Team I have been bringing my Subaru automobiles to their service department since 2008, if not earlier and I will not let anyone else touch my cars, no exc I have been bringing my Subaru automobiles to their service department since 2008, if not earlier and I will not let anyone else touch my cars, no exceptions. The work is always done right, on time and I am always treated like I am their only customer. Larry, Christine, Tom and Donna are dependable, knowledgable and courteous. The people who actually do the maintenance and repairs seem to always get it right. The best thing I can say about the Service Department Team is that "I TRUST THEM". More
by Roy33
Employees Worked With
Christine Gallella
May 28, 2014
Kudos to Tom and Christine! For over 10 years I had a Forester they were always patient, kind, respectful, and courteous. Sadly I cannot buy another Subaru because of a the poor For over 10 years I had a Forester they were always patient, kind, respectful, and courteous. Sadly I cannot buy another Subaru because of a the poor quality and value for the dollar (worst,most expensive car I have ever owned). However that should not detract from the fact they did the best they could, even better than their manager to listen and inform myself and other customers that I could see (their manager needs a serious less in Customer Service 101). After numerous issues with my Subaru Tom and Christine simply handled (calmed me down) and got me serviced, the took the sting out of owning a Subaru and I owe them. I'm buying a Honda and only can hope their service people are as nice. More
by NoToSubaru
Employees Worked With
Christine Gallella
December 17, 2013
So I purchased to 2 used vehicles on the same day. A 2011 Toyota and a 2003 Subaru. I was told that they stand behind their used cars. So I had to bring the Subaru back d/t Check engine light on, rough 2011 Toyota and a 2003 Subaru. I was told that they stand behind their used cars. So I had to bring the Subaru back d/t Check engine light on, rough running, power streering noise and speedometer light bulb was out. On the way there the car over heated. They replaced a leaking radiator, power streering pump, spark plug and all the lights in the instrument cluster. No charge to me. Very good. They stood behind what they sold. Well, trouble again. No heat/defrost, blowing cold air and overheated yet again on the way back to dealer. They sent techician with coolant and filled radiator and we proceded to dealer. The looked at the car and decided they want to keep it to besure all is fixed. No loaner cars on site (all out) so Justin drove me from Wakefild to Salem, MA. Very nice. Joe said they will fix the problem even if they had to rebuild the engine. I clicked Yes on Would you recommend this service center in hopes they will fix this problem correctly. I will be back on to post out come. More
by Joevengren
Employees Worked With
Service Department, Joseph Barbagallo
