Subaru of Wakefield - Service Center

Do Not Give These People Your Money I love my Subaru Legacy, but this dealership is terrible. I recommend purchasing a Subaru, but do it somewhere else. The Bluetooth in my car sporadica I love my Subaru Legacy, but this dealership is terrible. I recommend purchasing a Subaru, but do it somewhere else. The Bluetooth in my car sporadically stops working. I took my car back to this dealership FOUR TIMES and each time they said they fixed it, but the problem persists. I'm writing this review because I gave up on bringing my car back to them. Please heed my advice and do not give this dealership your money. More

Help when needed. I had an inspection, but failed due to inner balding of the tire. Did not want to be driving with the red "R" although I needed to as it is my only tr I had an inspection, but failed due to inner balding of the tire. Did not want to be driving with the red "R" although I needed to as it is my only transportation for work, so I called Subaru. Called the service department, female operator picked up, and asked regarding a tire service adding on about my situation regarding the red "R". So, I asked about tires and talked to Brandon in the parts department, answered all my questions gave all the price even the total estimate, then proceeded back to the the service female operator, I asked if I can drop the car off today and get a loaner vehicle and leave my vehicle there until it was able to get it service and was willing to pay the days rented, but she just flat out said "no"... So I was in a panic because I didn't want to drive with a rejected sticker. Later, asked to be transferred the parts talking Brandon regarding the tires since he had a set reserved for me to be canceled but I explained my exact same situation and understood my issue, so he kindly went and done more than I expected and talked to the service department and managed to get me in that day, also somehow got a loaner vehicle available.... when the female said no prior. If it weren't for Brandon I would be a mess. Friendly, helpful, and very professional, and went beyond what was asked. More

Jeremy in Parts and Accessories - He is the best! I discovered that I was missing the key for my locking lug nuts right before a trip to Montreal. It wasn't in my glove box or the wheel well of my Cr I discovered that I was missing the key for my locking lug nuts right before a trip to Montreal. It wasn't in my glove box or the wheel well of my Crosstrek. I worried during the entire trip - what would happen if I got a flat? Within the week of my return I was at the parts department talking with Jeremy about my missing "key". He asked me some questions, went away, came back and said "I checked with the mechanic that installs them for your salesman and he doesn't put them anywhere different. Can I go out to your car with you and just check for them?" So off we went. Jeremy checked the glove compartment, raised up the lid on the wheel well for the spare tire. No key. We came back and off he went to talk to someone else. When he came back we discussed what I could do short of having the key remade. Jeremy said that I could buy another set of lug nuts at cost and that the service manager wouldn't charge to take the old ones off and put these new ones on. They just couldn't do it today - it was 3:30." No problem. I can schedule a convenient time. Jeremy was polite, concerned, and accommodating! He went out of his way and took the time, even when he had another task to do. I will definitely return to this parts department for all my future needs. More

excellent all around My current and previous Subaru were purchased and serviced at this dealership. My experience has always been positive. The service department schedule My current and previous Subaru were purchased and serviced at this dealership. My experience has always been positive. The service department schedule is quite accessible to those of us with busy work schedules. More

Excellent This was my first visit to this dealership and I was happy with the results of their work. I was greeted by Christine and welcomed as a first time This was my first visit to this dealership and I was happy with the results of their work. I was greeted by Christine and welcomed as a first time customer. My request was for an oil change and tire rotation. After waiting in a neat, clean and friendly waiting room, I found my car ready with a long checklist of items that had been completed. It was reassuring to see that my car was in good condition and ready for the road. I will definitely return in the future for any maintenance necessary. More

Excellent service The service is always excellent, and the people are friendly, understanding, and efficient. They have kept my 2004 Forester in excellent condition fo The service is always excellent, and the people are friendly, understanding, and efficient. They have kept my 2004 Forester in excellent condition for 12 years. I see no reason to buy a new car. They are saving me a lot of money. More

20 satisfied years One day to get a good deal on a car . Then 5+ years of great service by Christine and her efficient and friendly service crew. Seamless sales and serv One day to get a good deal on a car . Then 5+ years of great service by Christine and her efficient and friendly service crew. Seamless sales and service. Many well meaning friends tell me to avoid dealer service because of cost but I've had years of trouble free service at Subaru of Wakefield while I've heard horror stories galore from the same good friends. More

12K service for 2016 outback was met at the car by Maggie who took my mileage and efficiently took my info and wrote up my concerns. one hour later, my car was ready, service done was met at the car by Maggie who took my mileage and efficiently took my info and wrote up my concerns. one hour later, my car was ready, service done, recall attended to, and minor window problem addressed. stressless. More

Check-up Purchased my Outback and have all my service done at the Wakefield dealership. It has been nothing but perfect every time. The entire staff goes out o Purchased my Outback and have all my service done at the Wakefield dealership. It has been nothing but perfect every time. The entire staff goes out of their was to make every trip there seamless! More

Very Nice Car, Very Nice Dealership I had the opportunity to purchase my Subaru Outback from Peter Mallias and had a pleasant experience through the whole process. He was very thorough I had the opportunity to purchase my Subaru Outback from Peter Mallias and had a pleasant experience through the whole process. He was very thorough and made the process very easy. I continue to bring in my car for service to your dealership based on past great performance . More