Subaru of Wakefield

After visiting five dealerships and test driving a "cross-over" at each dealership (Hyundai Tucson, Ford Escape, Toyota Rav-4, Honda CR-V and Mazda CX-5), my wife and I decided to go to Subaru of Wake "cross-over" at each dealership (Hyundai Tucson, Ford Escape, Toyota Rav-4, Honda CR-V and Mazda CX-5), my wife and I decided to go to Subaru of Wakefield to look at and test drive a Forester. Both of us were tired of dealing with salesmen and had debated whether it was even worth it to go to this Subaru dealership. Upon arriving, we were pleasantly surprised to be able to walk around the showroom and the lot WITHOUT being hassled, questioned and interrogated about buying a car "today." After we were on the lot for about 10 minutes, we started walking over to a salesman who greeted us and asked if we wanted more time to just look around or had any questions. The salesman (Justin Grant) answered our questions in an extremely knowledgeable and polite manner. I asked Justin if we could take a Forester for a test drive and he quickly got a key and we left the car lot. Of all the salesmen we dealt with that day (at the other dealerships), Justin was the ONLY one who was enjoyable to have along on the test drive. He wasn't telling us about every feature, he wasn't going over prices, or why the Subaru is better than this make, etc. etc. - it was as if I had a friend in the back seat who just happened to know a lot about Subaru Foresters, when asked. Even though we had no intention of purchasing a car that day (it was supposed to simply be an information gathering day), we decided to buy a Forester. We sat down at Justin's desk, had FRIENDLY negotiations, joked around, and both agreed on a price that we felt good about. Justin was great to work with and I'd highly recommend him to anyone looking for a no pressure type of salesman. If we liked another cross-over as much as the Forester and the prices were similar, we would have chosen the Forester simply because of Justin! I can't believe I'm saying this, but the salesman would have been the tie-breaker simply because he made the entire car-buying experience fun, for both me and my wife! We agreed to buy the car Saturday evening, well after the dealership was supposed to be closed. Not once did Justin mention that it was past closing time nor did he seem to care, simply because he was having fun, too! On Monday, Justin followed-up with us and we agreed to come into the dealership on Monday evening to complete the financing paperwork, which was a breeze. Chris was extremely helpful, not pushy on the extra warranty stuff and a pleasure to work with. Justin communicated with me throughout the day on Tuesday to find a convenient time for me to pick up our new Subaru Forester. I got to the dealership later than we had agreed, but Justin greeted me, started explaining all of the features of the car and then had Larry step in to help out so Justin wouldn't be late for his other appointment that actually showed up on time. Justin was very professional throughout everything and Larry stepped right into his shoes. Larry was also very helpful and seemed as if he was a long-time friend too. Justin kept checking in on me while Larry was finishing up the explanations of the blue-tooth and other features. At the conclusion of the evening, Justin and Larry both helped to install the cargo net and weather-tec floor mats. Overall, the purchasing of our very first Subaru was a terrific experience. Hands-down a pleasant time. I don't know what training or other procedures the salesmen are put through at Subaru of Wakefield, but Justin, Larry, Chris and the entire team are an exemplary model of what a car buying experience should emulate. When I buy my next car, rest assured that I will be asking for Justin Grant to be my salesman. In closing, in today's world, many people seem like they do their job simply to collect a pay check. The salesmen at Subaru of Wakefield, and specifically Justin Grant, enjoy their job, and it shows throughout the entire dealership. Hats off to a great salesman and a superb team over at Subaru of Wakefield. If you're in the market for a new or used car, you'd be making a mistake and missing out on an experience not to give Subaru of Wakefield a try. Ask for Justin.... More

I am very happy with my new Subaru Forester - my 3rd new one in 6 years. A special thank you to Larry Marcus for once again going above and beyond for me! I would definitely highly recommend this dealer one in 6 years. A special thank you to Larry Marcus for once again going above and beyond for me! I would definitely highly recommend this dealership for their service and for especially the people, Matt in the business office was very good and explained everything in great detail and offered me special incentives for being a loyalty customer. Thank you again to Larry Marcus for keeping me informed on when my car would arrive and also for calling me last year after my last purchase, long after the sale, to make sure I was happy with my purchase and to see if he could do anything for me - and for delivering my car this year, I will tell friends and family to call Larry! Thank you Kim Giddinge More

Overall, a pleasant experience. My husband is disabled and has trouble getting into vehicles. Subaru Forester was the most accessible vehicle he tried, and it fits him well. Perry was very helpful and ve and has trouble getting into vehicles. Subaru Forester was the most accessible vehicle he tried, and it fits him well. Perry was very helpful and very patient. We picked up the car during a snow storm. Perry went over the guide books before sitting with us in the car and explaining every detail. He had a great deal of patience explaining the navigation system to my husband and wouldn't let us go until we understood the system. We would recommend Perry to family or friends looking to purchase a car. Kenny was also very helpful. As my husband is a disabled veteran and has a DVD handicapped plate, he does not have to pay sales tax when he purchases a new vehicle. This did seem to create a problem. We were told that we could not have two cars that were tax exempt. I do not know why this even came up or where the info came from. I made calls to the DMV and DOR, completed forms and gave them to the office. I should not have had to do this. We have purchased cars for years and never had to do the legwork. Kenny was very helpful in getting this resolved, I give him a 10 for effort. Many phone calls took place and Kenny was able to keep us calm. I was upset when I received a call from your office, Matthew, telling me that there was a problem with the paperwork. I asked him what he wanted me to do, his response "pay the sales tax to the state of Massachusetts". I told him he was treating veterans like .......! I think it would really help if the workers received a little training on vets and their benefits. I want to thank Perry and Kenny for their assistance. Tthe administrative staff was very pleasant. Overall, a nice experience. More

Happy with this dealership. Less pressure, good price, Good overall experience. Al Mazin was very helpful and I am very pleased with my experience as well as my purchase and would definitely buy a car fro Good overall experience. Al Mazin was very helpful and I am very pleased with my experience as well as my purchase and would definitely buy a car from him again! More

Perry was great to work with -- and I have never experienced such a through explanation of all the car's features. I think I even learned things about Subaru options that my other Subaru has but I d experienced such a through explanation of all the car's features. I think I even learned things about Subaru options that my other Subaru has but I didn't know about -- and I've been driving that for 3 years!! I would definitely tell people to give Subaru of Wakefield a try! More

I had a wonderful experience at Subaru of Wakefield buying my 2014 Forester. I happened to come in on a very busy day, was set up quickly with a car to test drive by Perry, and once I came back I chose buying my 2014 Forester. I happened to come in on a very busy day, was set up quickly with a car to test drive by Perry, and once I came back I chose the car on the lot that I liked, and we quickly agreed on a price that worked for both of us. I started on paperwork right away, met with one of the guys in finance, and was out the door in just a couple of hours. Perry was very kind, and was never at all pushy despite how busy he was that day. He took the time to explain everything, and gave me time to think things over. He was accommodating when I needed to change the date to pick up my car, and on the day that I picked it up he took the time to explain just about everything in the car and set up my Bluetooth. Overall I had a wonderful experience buying my first car at Subaru of Wakefield, and will definitely be back again, and encourage others to stop in if they are looking. Thank you Perry and Subaru of Wakefield, I love my new Forester! More

Tim Digaetano did a great job matching my needs with a great car. I thought the service was excellent. He was able to answer all of my questions. All the staff at Subaru of Wakefield went out the great car. I thought the service was excellent. He was able to answer all of my questions. All the staff at Subaru of Wakefield went out their way to make my car buying experience enjoyable even on a snowy day. Thank you More

I was deciding between getting another CRV or trying a Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove. The Sales experience was good. Larry had a sense of humor and seemed honest. I didn't feel pressured. I was disappointed that there weren't many manual transmission cars on the lot. I wasn't over excited about the car I chose, but it seemed good enough, low(ish) miles for a decent price. So after a little back and forth, we agreed on a price. Here is where the rest of the experience was just OK. I needed to pay with a certified check. Due to Larry's schedule, I paid on a Wednesday, but could pick up the car on Friday. He offered to come in on his day off, but he had told me he was going to NYC with his girlfriend, so I didn't want to interfere with that. Why another salesperson couldn't deliver my car, I don't know. Why they needed a certified check, i don't know. Last car we purchased at Herb Chambers Honda took a personal check and delivered the car that day. The car had something like a 150 point inspection, which I later determined was NOT the same as certified pre-owned like Herb Chambers has. No real warranty is included. I pointed out that seat belts didn't retract properly, but the car was delivered without that fixed. Also the rear center belt was jammed. So it makes me wonder what was included in that 150 point inspection if there were several seat belt issues. They don't offer inspections there, so I had to have that done elsewhere. Herb Chambers does it in house. When I paid for the car, I received a generic email thanking me for my business and encouraging me to send feedback. I replied with feedback and didn't hear back. When I picked up the car two days later, I got the same generic email - word for word. Again, I replied that I had quite a lot of feedback and if someone was interested in hearing it, please contact me. Again, I never heard back so that is why I am writing on this website. Herb Chambers called to follow up and make sure everything was 100% satisfactory before the call cames from Honda USA. Honda USA follows up with another satisfaction survey. Larry did check in with me, but at that point I was there to get the seat belts taken care of. Or actually to find out that they couldn't take care of it that day, but only see what part needed to be ordered. After three weeks, I received a generic email from the services department, telling me I could schedule appointments on line. I replied that I would like to schedule something, but I was still waiting for a call that said the seat belt part had come in. I got the call the next day. I thought 3 weeks was a really long time to have to wait for a part. I don't recall waiting more than a couple of days for a Honda part. So that is why I selected OK for everything. Nothing was really bad, but comparing my buying and service experience with Herb Chambers Honda, I was disappointed. More

Very happy with this dealership. Low pressure, good price, best overall experience I had while shopping so I bought the car from them. Al Mazin was easy going and closed the deal with the absolute min price, best overall experience I had while shopping so I bought the car from them. Al Mazin was easy going and closed the deal with the absolute minimal hassle. Highly recommend these guys and I've had 10 years of good service with their service department as well. More

I had a great experience with Erica Kinney. It was a lot of fun working with her and she was very thorough about all of the details, from discounts that are applicable and specs on the car. I was expecting of fun working with her and she was very thorough about all of the details, from discounts that are applicable and specs on the car. I was expecting to have to go in prepared to argue and negotiate, but we had a very pleasant exchange over e-mail (she responded quickly). We settled on a wonderful price over e-mail, and I was in and out of the dealership with a new car in about an hour. I would definitely recommend my friends to her. She has a great personality and is a very strong woman. More