Subaru of Wakefield

A Great First Car Buying Experience When I began looking for a used car, I looked around to a number of dealerships thinking that it was more about the cars available than the person hel When I began looking for a used car, I looked around to a number of dealerships thinking that it was more about the cars available than the person helping me. After a number of disappointing trips, I ended up at Subaru of Wakefield and working with John. John not only found the perfect car for me - a few years old but in good shape with low miles! - but he made car buying an easy and enjoyable experience. He worked with me to make sure I got the reliable car I wanted and needed. He was courteous, listened to my concerns, and helped me make the purchase that was right for me! I would recommend him to any of my friends. More

WORST EXPERIENCE EVER!!!!! AVOID THIS LOCATION AT ALL COST!! I had the worst experience here. We negotiated a price for a Forrestor limited with Max who was very friendly and helpful. Sadly, I cannot say the I had the worst experience here. We negotiated a price for a Forrestor limited with Max who was very friendly and helpful. Sadly, I cannot say the same for his managers. Mike Tarasuik came by to greet us and shook our hand. We went to his office to see if we can get the original price that was confirmed with Donovan over the phone. Out of nowhere, this guy went ballistic on two Asian girls!! He was like "YOU NEED TO LISTEN!!!" "THAT IS WHAT A CONVERSATION IS!!" He yelled and stormed us out of the dealership like a maniac calling us rude??!! How!? For asking a price that was given from another manager??!! So disrespectful and discriminating!! We were shocked and appalled by the way he was talking to us and left very upset. Another manager, Joe Barbagallo put his arms out to block my sister from getting a business card to report him!! Warning her that he was gonna call the cops!! Over a business card!?? Really!!?? Mind that my sister is 5 feet tall!! As if she was going to attack. He is 5'10. Come on now!! Not necessary!! No Justification for that!! No one should be treated in that manner!! Period!! No sincere apology from the owner or the staff. No respect for females whatsover!! If you sincerely care, you would give personal call to the customer to apologize and not give a quick response on yelp!! Reading from the other reviews everyone seems to have a bad experience with MIKE TARASUIK..calling people names...yelling at them...not a way of conducting business!! We will not be purchasing a car from this dealership!! We will be taking our business elsewhere that has respect for customers!! Please go to the Manchester location for impeccable customer service and friendly atmosphere. Greg, was such a great salesmen. He made the process less stressful and explained everything in detail about the car. He personally delivered the car to my home and stayed there for an hour to thoroughly explain the touch screen features of the car and the pamphlet. Also, he kindly informed me if I had any problems that he is one call away!! Now that is customer service!! I am forever grateful and will be referring him to friends and family!! More

Great car, better service! I started the purchase process online with Subaru of Wakefield, and it was a smooth transition to the in person sales team. Perry was terrific, he ans I started the purchase process online with Subaru of Wakefield, and it was a smooth transition to the in person sales team. Perry was terrific, he answered all my questions and bent over backwards to make sure I drove away happy. My Impreza 5 Door is everything I wanted in a car, and I would gladly go back to Subaru of Wakefield for my next vehicle. More

Great sales staff, great product. I was in the market for a new Subaru but hadn't made my mind up. Mark helped me narrow my choices and was extremely helpful throughout the process wit I was in the market for a new Subaru but hadn't made my mind up. Mark helped me narrow my choices and was extremely helpful throughout the process without making me feel pressured, as is typical with many dealerships. I ended up with a 2016 Impreza that I am very happy with. More

Good online buying and with Perry to finish deal Worked with Donovan online to get a price we were happy with on an Impreza Hatchback for my friend. Showed up at dealership and sales person Perry wa Worked with Donovan online to get a price we were happy with on an Impreza Hatchback for my friend. Showed up at dealership and sales person Perry was there to complete the transaction (online team hands off to sales people to complete transaction). Price didn't match quoted price in computer system but Perry got it resolved quickly (he was able to pull up the email with the correct price). Completed transaction next day after end of business day and while vehicle could be legally driven for 7d, asked Perry to complete registration and get a sticker before delivery. He was nice enough to come in on his day off to get the car registered fully and get a sticker and he is dropping off the vehicle at my friend's house since he wasn't going to be able to make it in during the time Perry was coming in on day off to wrap this up. Thought Donovan, Anna and Theresa in online group provided a reasonable price on vehicle and enjoyed working with Perry on this transaction (he is very real and will tell you what's on his mind). Online team was super responsive to both emails and phone calls. Btw, dealer has higher than average doc fees ($489), so make sure you take this in to consideration when comparing their out the door cost to other dealers. All in all, I thought we were treated very fairly on this transaction. More

Great car buying experience!! I went there early April for a 2016 outback and met Max Shaffer. Max was an absolute gem of a sales person. He understood my requirements and explaine I went there early April for a 2016 outback and met Max Shaffer. Max was an absolute gem of a sales person. He understood my requirements and explained all options. And since the new 2017 outback was suppose to be out in June we ended up ordering a 2017 from factory. Every step of the ordering to delivery process Max watched it over and kept me informed. They applied the discount they were giving me on a 2016 to my 2017 order. Overall a great experience. More

Best Car Buying experience ever! I had contacted the dealership via email for an E Price on a vehicle. Received an email with a very good price, so we decided to go and and test driv I had contacted the dealership via email for an E Price on a vehicle. Received an email with a very good price, so we decided to go and and test drive a Forester. Before taking a test drive, Frank pointed out several of the safety features of the SUV. Frank is very knowledgable and answered all questions with ease. Since we are both tall, headroom is of concern, but there is plenty of headroom even in the back seat for large adults. Visibility was a also an issue, but it far exceeds the CRV and RAV4 we test drove, and we were quite impressed with how quiet the ride was even on the highway. We decided to purchase the vehicle right after the test drive and the E Price was honored, no haggling, no pressure. The whole process took less than 2 hours. When I picked up the car the next day, Frank spent about 45 minutes going over all the features of the vehicle (sometimes twice), and was very patient explaining everything. It was a great experience. I LOVE MY SUBARAU! More

Excellent John Cheshire greeted us at the door on our arrival, and drove our experience smoothly from start to finish. He is knowledgeable, funny, and effective John Cheshire greeted us at the door on our arrival, and drove our experience smoothly from start to finish. He is knowledgeable, funny, and effective. More

Professional Dealership/Professional Staff The whole process from trading my older Subaru to buying my new one was painless . Mark was very professional, respectful and competent. This was abou The whole process from trading my older Subaru to buying my new one was painless . Mark was very professional, respectful and competent. This was about my 10th car purchased from this dealership and have never been more satisfied. The complete transaction went very smooth and easy. Mark took his time with all my questions and delivered the car on time and nothing left to be done. I was very pleased and very impressed. More

Unparalleled service - from start to finish! My daughter, Courtney, is a proud owner of a new vehicle, 2016 Subaru Crosstrek, purchased on 7/22/16 at Subaru Wakefield. This dealership deserves ac My daughter, Courtney, is a proud owner of a new vehicle, 2016 Subaru Crosstrek, purchased on 7/22/16 at Subaru Wakefield. This dealership deserves acknowledgment in every way possible because of the exemplary manner they hold their business, I conducted my car purchase search - strictly via internet - due to the fact that we live in Arizona, and my daughter will be working in Boston. My search ultimately narrowed me down to 3 dealerships in Boston and surrounding areas. What set Wakefield Subaru apart and ultimately earned my business was purely based on the 3 cardinal rules on customer service: 1) efficiency - this dealership was quick and prompt to answer emails and questions that I had 2) honesty - I never felt I was being lied to while dealing with Wakefield Subaru. Unfortunately, I can't say the same for the other dealerships I've encountered. 3) Be polite and respectful - my daughter and I felt well taken care of when finalizing all transactions with Wakefield Subaru. They were kind, accommodating, and truly made our car buying experience so incredibly easy and stress-free! Anna Rosa - thank you, Anna, for responding quickly to my emails. You had the most replies from all of the dealerships I reached out to. A+++++ on this. The other dealerships replies were impersonal, and some didn't even know how to reply properly to a general email inquiry :( Teresa Evangelista - thank you for working with Anna as well! I felt like I was dealing with a long time friend (!) and you were sincere and honest with your numbers. Thanks for making it happen! I am sorry we did not get to meet you and Anna in person that day. Perry Mallias - Perry was the 'front' of Wakefield Subaru, the person we actually sat down and met with after all the internet/phone/email communications were done. Even though we had a late arrival - on a Friday - he did not make a big deal out of it! He was very personable, well mannered, kind, approachable, and made sure we were comfortable while waiting for the papers/financing to get processed. Perry took his time to show Courtney the functionalities of the vehicle, and I thought that was great customer service experience! Mike Tarasuik - he's the manager, and he came and approached us several times, making sure we were comfortable while waiting. Kenny Bettano - thank you for giving Courtney a lesson on how Service Plans work - without pushing! You made her feel she could do this all by herself, going forward. Thanks! On behalf of my daughter, Courtney, I would like to congratulate Subaru Wakefield for doing a SUPER JOB in the car dealership business! This is what car buying experience should be! Your efforts have been noticed and I am happy to sign my name on this testimonial - and I approve sharing this testimonial on your Social Media. Sincerely, Mia Torres (and Courtney Torres) Scottsdale, AZ More