Subaru of Wakefield
Wakefield, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Great place Everyone seemed very eager to help me with my selection and answered my questions plainly and honestly. When I left with my new car I knew all the thi Everyone seemed very eager to help me with my selection and answered my questions plainly and honestly. When I left with my new car I knew all the things I needed to about it and got exactly what I wanted. I want pushed to get things I didn't need outside what I came in wanting. Overall great experience. More
Subaru #7 is on the road My first Subaru was a brand new 1980 sedan. The second was an '83 wagon. The first Subaru we purchased at Subaru of Wakefield was a 1990. We drove tha My first Subaru was a brand new 1980 sedan. The second was an '83 wagon. The first Subaru we purchased at Subaru of Wakefield was a 1990. We drove that car over 200,000 miles and sold it to my brother-in-law for a farm vehicle. The 2001 was "given up" to a used car dealer with 150,000 miles on the odometer. When it came time to purchase our 2011, John Cheshire was our go-to guy. He was straight forward, honest, not at all pushy and down to earth. We liked him very much. Shortly after our purchase, we found out that John had moved to Florida. Boo hoo. By the time the 2001 was ready for a new owner, I couldn't buy a used Subaru in Wakefield because they didn't have any, so I purchased the 2006 from another local dealer. Time to retire the 2006 - 120,000 miles on it as of now. We went back into the dealership and WOW! John is back! We would choose no other salesman at Subaru of Wakefield. I know many of the sales people have been at the dealership for many years, but we are comfortable with John. This time, I test drove 3 different models and, once again, chose the Outback. So, the 2017 Subaru is #7 in our family. Thank you John and thank you Subaru of Wakefield! More
Disappointed This is the second time I used this dealership. The sales process was fine, but after that I started having issues. The first issue is with Subaru off This is the second time I used this dealership. The sales process was fine, but after that I started having issues. The first issue is with Subaru offering a " garunteed" trade in program, when normal wear on a 2-year-old car disqualified it for the program. It put the dealership in the unhappy position of having to tell the customer that the program isn't great. I talked to the sales manager about not being happy about the experience. The second issue in some ways is outside the dealerships control, but I haven't been happy with the way they have responded. I got a check engine light after leaving the dealership with my brand new 2017 Forester Touring 2.0XT. Took it back to the service dept, but it seemed that all the mechanics had got an early start on the weekend (around 4 when they were open until 6) so there was no one to look at it. I left with a loaner car. On Tuesday morning the service department called to tell me the Engine Control Module was bad and needed to be replaced, which would take 3-5 days to get the part. At this point, I was pretty upset about getting a brand new car that immediately broke. Spoke with the sales rep who was very apologetic, and said he would have the sales manager call me back, since I was asking if I could have the sale reversed. This was around 10 am. Later in the morning I called and left a message with the manager, but I never got a call back. On Wednesday I tried sending an email and finally spoke to the manager. Apparently my voicemail must have accidentally been deleted. Both the sales and service managers said they were working with Subaru to try to get the part as quickly as possible. The part was in by Friday morning, and I left work early to pick it up (not sure why they didn't offer to bring it to me). On the way over I did as requested and filled the tank on the loaner car. The service team told me that they had put the part in, driven it for 45-60 minutes to make sure everything was all set. When i finally got back to my new car, as I was driving away I realized they hadn't bothered to top off the gas tank, and it was down a quarter tank. It may seem like a small thing, but on top of everything else it was very frustrating. I've had one call from the sales person to see how things are going, and two requests to consider revising my review. I think my husband got more follow up when he was in the previous month and didn't purchase a car. I did up the service rating to two stars as things were ultimately resolved, but I do not plan on returning. More
Bought new 2017 Subaru Impreza 5-door Limited. I love all the safety features. Christian was very patient, showing me all the new controls and screens. She linked my smartphone to the car's system I love all the safety features. Christian was very patient, showing me all the new controls and screens. She linked my smartphone to the car's system for all the new controls. The waiting room has great coffee and delicious popcorn. I also know the service department is top notch from having brought my previous 2002 Subaru here for all of It's maintenance. More
No Stress Experience Dealership had a friendly atmosphere. Dealer was very knowledgeable with a lot of patience, informative and helpful. The experience was most satisfa Dealership had a friendly atmosphere. Dealer was very knowledgeable with a lot of patience, informative and helpful. The experience was most satisfactory and no stress. More
Really kind and patient dealer, Syndey To make long story short, I was touched by Sydney's sincere help and kind mindset to deal with everything. It is the first auto-registration and lease To make long story short, I was touched by Sydney's sincere help and kind mindset to deal with everything. It is the first auto-registration and lease contract for my employer here in Massachusetts, so there are a lot hurdles to overcome, but Sydney never showed any inpatient behavior. I really appreciate it. More
Awesome experience My buddy and I wanted to go look at cars with Subaru being one of the brands that we were interested in. Sydney was our salesman, and knew both our c My buddy and I wanted to go look at cars with Subaru being one of the brands that we were interested in. Sydney was our salesman, and knew both our cars very well. I was looking at the new WRX but I wanted to buy this particular car in manual, I was a little rusty in driving stick but Sydney doubled up as a driving ed instructor! Loved driving the thing! Really cool guy and came up with numbers the same day. I came away satisfied with the final price. Both my buddy and I bought cars the same day, a little two for one action. More
Wonderful shopping and purchasing experience! I initially saw a vehicle online and got a quote within an hour from Donovon. I was also able to get a decent ballpark estimate on my trade-in online. I initially saw a vehicle online and got a quote within an hour from Donovon. I was also able to get a decent ballpark estimate on my trade-in online. I went to the dealership and the numbers given to me online were honored - no questions. Max Shaffer showed me the car, went over my options w/o any pressure and I had a no hassle purchasing experience. Flawless. Thank you! More
Best experience John and Mike worked with me beyond closing time without pressuring me to make a purchase that same night. They worked to get me as much as possible f John and Mike worked with me beyond closing time without pressuring me to make a purchase that same night. They worked to get me as much as possible for my trade-in into the next day. All of this was very important to me as I had been in situations where other dealerships offered me "one night only" deals where if I left, I would have to re-negotiate again. John knows the cars he sells in and out and takes the time to go over every feature after a purchase. More
Great!!! The staff there is great!!! I was comfortable and treated as if I was part of the team. Overall a great experience. I would recommend there services t The staff there is great!!! I was comfortable and treated as if I was part of the team. Overall a great experience. I would recommend there services to everyone especially first time buyers like myself!!!! More