Subaru of Wakefield

Nelson Molina and his support team at Subaru of Wakefield did an excellent job of earning my business when I was in the market for a 2020 Subaru Forester. The only thing they could have done better would ha did an excellent job of earning my business when I was in the market for a 2020 Subaru Forester. The only thing they could have done better would have been to offer free annual Massachusetts inspections for as long as I own the vehicle. More

Al Mazin was wonderful to work with. It was difficult for me to switch from a big old Cadillac. He was very patient, no pressure, informative and professional. Subaru of Wakefield is lucky to have him. for me to switch from a big old Cadillac. He was very patient, no pressure, informative and professional. Subaru of Wakefield is lucky to have him. More

We had “no pressure” leasing experience ever at Wakefield of Subaru dealership. We felt the deal was fair, trustworthy and the transaction was prompt. Justin Grant was friendly, attentive and we appreciate of Subaru dealership. We felt the deal was fair, trustworthy and the transaction was prompt. Justin Grant was friendly, attentive and we appreciated his kind offer to help beyond. Also Justin went over throughly with our new car until we felt comfortable to drive home. Wishing you the best! More

This is the third car I have purchased at this dealership from Al Mazin. Al is a man of integrity and takes excellent care of his clients. He gives his full attention to all of your needs and does his bes from Al Mazin. Al is a man of integrity and takes excellent care of his clients. He gives his full attention to all of your needs and does his best to fill them. I have total trust in Al and would not hesitate to purchase another vehicle from him or to recommend him to anyone. More

I have found a right car in a right place. Good customer service, customer oriented sales manager - Jason Plant. He helped a lot to make this purchase happen and guided through local requirement (I'm a fore service, customer oriented sales manager - Jason Plant. He helped a lot to make this purchase happen and guided through local requirement (I'm a foreigner). Thank you! More

This was my first time going to this dealership for service after being directed to by Subaru Of America because my brand new 2020 Forester was having some electrical issues and my windshield had crack service after being directed to by Subaru Of America because my brand new 2020 Forester was having some electrical issues and my windshield had cracked, which there is a class action lawsuit for these windshields which is the reason Subaru Of America wanted the car at the dealer. When I got there I was told by someone claiming to be Mike the service a manger that I needed to have my windshield replaced before they would even consider looking at the car. I explained that SOA wanted to document everything that was going on with the car. The person again insisted that he was not going to do anything until the windshield was replaced. I asked if I could have the glass company come to the dealership while they worked on everything else that was wrong with the car and had them install a new windshield and then the service department could realign the cameras and the guy told me no. So I took the car home and made an appointment for 3 days later and when I returned again, I asked for Mike, and was told that he was busy in a meeting but someone else would help and and it just so happened to be the person who was claiming to be Mike last time. This time he said that he would only be able to test drive my car and unless there were codes that were present he was not going to be able to do anything else. Even though SOA wanted the car there so they could figure out why there was an issue. He then told me I was not going to be able to get a loaner because he couldn’t put me into a loner indefinitely. I had never asked for a loaner indefinitely . I simply just wanted my cameras realigned and the car looked through and fixed. I drove 40 minutes each way just to be told that this dealership didn’t want to help me. I finally took the car to Metrowest Subaru and they were extremely helpful and worked with Subaru Of America. Metrowest didn’t even charge me for ANYTHING after being quoted $250 from this place. I’d strongly suggest going to Metrowest Subaru and not wasting your time with this place.. I’m not sure if the owner of this page read this whole review, but the windshield was replaced and I brought the car back and was told that there was nothing they could do other than calibrate the eyesight and road test the car which is what I wanted done in the first. More

This is the best Subaru dealership in all of New England. They sourced a car for me that I was looking for and I was able to bring it home the next day! Friendly staff and great customer service. Lowest pric They sourced a car for me that I was looking for and I was able to bring it home the next day! Friendly staff and great customer service. Lowest pricing around so it was well worth the drive from New Hampshire to mass. More

Al was extremely helpful and accommodating to my schedule. He also was able to find me the perfect car in my budget range. The finance office was also able to beat my banks offer and give me a grea schedule. He also was able to find me the perfect car in my budget range. The finance office was also able to beat my banks offer and give me a great value on my payments. Absolutely amazing service! More

This is a terrible dealership. The sales manager Ken This is a terrible dealership. The sales manager Ken Bettano is very unprofessional and rude. They made 4 days delay to get my car title ready and This is a terrible dealership. The sales manager Ken Bettano is very unprofessional and rude. They made 4 days delay to get my car title ready and when I asked to get my deposit back cos i got tired of waiting he didn’t want to send deposit back and purposely made me come again to the dealership saying « i won’t save you a trip to the dealership if you’re not buying from us » This is not the kind of people that you want to deal with More

I had a very good experience dealing with Subaru Of Wakefield. I read on line at DealerRater about my sales rep Al Mazin and I decided to ask for him and glad I did. Al was very helpful in the process Wakefield. I read on line at DealerRater about my sales rep Al Mazin and I decided to ask for him and glad I did. Al was very helpful in the process. When id call the dealership and ask for him instead of voice mail it goes directly to his cell phone and he always seemed to be reachable and willing to help. I also felt that all the managers were very helpful and not pressuring me to do anything I didn't want to do. The same goes for Al he was very helpful and not pressuring me at all. I would recommend Al Mazin and the dealership. More