Subaru of Wakefield

My husband and I purchased 2 brand new crosstreks from Subaru of Wakefield - They have the biggest inventory and the lowest prices around!!!! Christian Francois and Kenny Bettano were both extraordinary a Subaru of Wakefield - They have the biggest inventory and the lowest prices around!!!! Christian Francois and Kenny Bettano were both extraordinary and helpful in negotiating our deal - we walked away with exactly what we wanted !!! I highly recommend this dealership if you are in the market for a vehicle. More

Christian Francois Was my sales associate. My wife and I bought two vehicles. The experience was extraordinary with Christian and her staff..... Will buy again... bought two vehicles. The experience was extraordinary with Christian and her staff..... Will buy again... More

German was the best! We had a car in mind and he helped us make our final decision. 10/10 the best person to work with here. Thanks for everything! us make our final decision. 10/10 the best person to work with here. Thanks for everything! More

Great experience. We were looking for a new car for the kids, Justin was very attentive to what we were looking for and he got the job done. Very satisfied!!! kids, Justin was very attentive to what we were looking for and he got the job done. Very satisfied!!! More

I bought a used 2016 crosstrek here back in September 2020 and my salesperson was Christian Francois. On the day of, we looked at a few new and used vehicles, I had told her that the most important thing 2020 and my salesperson was Christian Francois. On the day of, we looked at a few new and used vehicles, I had told her that the most important things to me were trunk space, performance in snow, and ability to use gps and music. She assured me that the crosstrek is best in class in the snow and that Subaru STARLINK had all of the functionality that I was looking for but “just needed the right cord” (I wasn’t aware that I needed to bring an Apple cord with me so I didn’t have one at the time). The car drove well and made sense at the time and she pressured me into getting a deal done that day even though I had expressed concern that I wasn’t able to use STARLINK that day. But I went to a dealership because I was looking for an easier car buying experience and figured there must be some accountability so I signed on that day. I was originally supposed to take delivery on a Thursday or Friday but she called me the day before to say it wouldn’t be available until Saturday or Sunday, causing me to be late to an appointment I had that morning. As time went on, I discovered that I was lied to about two of the three things that I said were most important to me about the vehicle I bought: on-screen functionality and snow performance. Once I finally was able to connect and use STARLINK, it offered neither of the things that I wanted to use most (gps and spotify). Then, while driving in a snowstorm one day down a straight road less than 30 mph, the car had a nasty spin out that would have seriously injured me or someone else if there had been anyone else on the road. Recently when bringing my car in for routine 6 month service, I explored getting in to a newer model that would have the functionality I originally asked for. I had to explain my situation to 3 different sales staff members and finally Christian herself who, after first pretending that she remembered me and asked about my car, also pretended she didn’t remember anything from the day of selling me the car. Finally, a more senior employee reached out and their attempt to “resolve the problem” and “make sure I’m taken care of” was to offer me a trade up to a 2021 model for more money down and a laughably low valuation on the car that they sold me not 6 months and 4K miles prior. More

We leased a Subaru Forester from Subaru wWakefield Justin Grant couldn’t have made it more pleasant . We have bought 2 vehicles leased one from Subaru of Wakefield we wouldn’t go anywhere else Justin Grant m Grant couldn’t have made it more pleasant . We have bought 2 vehicles leased one from Subaru of Wakefield we wouldn’t go anywhere else Justin Grant made us feel relaxed and comfortable throughout the entire process More

Mohamed was a fantastic and courteous salesperson. He was knowledgeable and helpful without being intrusive. Post-sale, we particularly appreciated his help setting up Starlink over the phone to accom was knowledgeable and helpful without being intrusive. Post-sale, we particularly appreciated his help setting up Starlink over the phone to accommodate our busy schedules! We would recommend buying from Mohamed at Subaru of Wakefield. More

German was helpful and made everything easy. He listened and I felt very comfortable dealing with him. He explained everything. He made sure I left with what I wanted and I was Happy. The account manager and I felt very comfortable dealing with him. He explained everything. He made sure I left with what I wanted and I was Happy. The account manager was just as helpful and friendly. More

I wish zero star is an option. This dealership (Subaru of Wakefield, Mass) is terrible!!. They do not stand behind their business and they mislead the customers. The service department goal is to serve th of Wakefield, Mass) is terrible!!. They do not stand behind their business and they mislead the customers. The service department goal is to serve the customer as long as they make money for the dealership owner (Mr. SAL). I advise you to stay away from this place. If you want to buy a car or do service GO TO North Reading Subaru or Ira Subaru in Danvers. More