Subaru of Wakefield

This is the first time I have purchased a car on my own. Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. T Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. They were exellent. I very much appreciated their expertise and assistance More

Wakefield subaru used this old time trick of quoting low to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are th to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are the only one I saw. Started with such a bad first impression, I wanted to get out as soon as possible so our talk ended fast. While waiting, I heard heated discussion between Jon with another customer who does not speak fluent English. The way he talked to that customer also helped me make up my decision. To be fair, one other staff I met was friendly. More

Took my 2005 WRX into them to replace the small "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based o "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based on discussion at NASIOC.com. The service people were nice and friendly both on the phone and in person when I dropped it off. I've put 900 miles on the car in the week since picking it up on trips to Maine and Vermont and the car's worked fine. Only complaint was their estimate of when it would be ready which was pushed back twice. More

By far, Wakefield Subaru is the most unprofessional and unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The own unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The owner (Sal) was sexist, rude, unprofessional, and unethical. Only the manager (Mike) appeared to be decent. The salesman and the owner promised to provide, at no additional cost, "extras" that do not even apply to the vehicle model in which my mother expressed an interest (and eventually purchased at North Reading Subaru). They contradicted each other relative to the "extras" and required fees, for example. The owner yelled at us and told us to leave when I asked him to justify why he had increased the price to which he had agreed earlier in our conversation. I doubt that he has the stones to communicate in that way with a male. Stay very far away from Wakefield Subaru. For professional, ethical, and knowledgeable treatment, deal with North Reading Subaru. More

My wife and I were shopping for a 2011 Azurite Blue 2.5i limited without the moonroof option. Subaru of Wakefield had on in their inventory. Contacted them via email and was given a quote. Went to the deale limited without the moonroof option. Subaru of Wakefield had on in their inventory. Contacted them via email and was given a quote. Went to the dealership on Thursday, 1/5. We live in So. NH, so it was a 1.50 hour drive for us. Met with the salesperson, Chris and then the sales manager, Mike Bruno. Worked out a deal to trade our 2007 2.5i limited with 94K miles on the new 2011 2.5i limited. Had to negotiate to get what I thought was a reasonable trade, $12,300. Asked the sale manager if I could think about it over night. "No problem". Call the salesperson in AM and let him know. Salesperson arrived at 11:00am and I called at 11:10am and accepted the deal and left a $1000 deposit. Thought we were good to go until sales guy calls at 3:30pm on Friday afternoon. Says the GM,Sal Barbagallo, said were are "thousands" off on the trade value! Did not provide any other details, refused to re-negotiate. Just our experience, YMMV. More

I requested price quotes from Subaru of Wakefield and two other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the E other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the Edmunds pricing punch list, so initial responses were non-specific. After sending my list of required features by return email, Subaru of Wakefield (Jon Coill, Internet Manager) came right back with an excellent and clear quote. Dealer B called me with a quote just a few hundred dollars higher, but then emailed a quote that was $400 higher than his first quote; he ignored my request for an explanation, and didn't bother to answer several other questions. Amazingly, Dealer C wouldn't quote at all by email; the sales manager basically took over from the Internet coordinator and tried to drag me into the store -- no different than if I just walked onto the lot in the first place. There was no such baloney with Jon Coill. In addition to the excellent price, he located the exact car I wanted sooner than I expected and it was delivered when promised. Perry Mallias (Sales Consultant) spent all the time I needed in test drives before and after the sale and in going through the final orientation and paperwork process; he chased down my new registration, both faxed and mailed it to me, and even offered to take me to the inspection. Neither is pushy. Both are friendly and helpful with everything. They are a great team. Subaru of Wakefield beat the other dealers hands-down, for me anyway. More

This was the final dealership I shopped in my search for a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesma a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesman he was and all of his accomplishments. While we were working on figures, he answered a call from a person interested in coming in for a test drive. Al asked him if he was interested in buying today or just taking the car for a ride. When the customer told him he was only interested in a test drive, Al told him he should come in another day because the showroom was packed and there would be customers lined up for sales until close. There was actually only one other person in the showroom. I had already done all of my research and test driven the Legacy, all I was there for was to crunch numbers and to see if they could beat the price quoted to me by another dealership. I waited over an hour for the sales manager to come up with a figure, and before he even brought the paperwork over Al told me "I already talked to the sales manager about your quote when you came in and he said there's no way he's going to match the price you gave me. He has to answer to the owner and we're just not going to do it, but let's see if we can get the numbers close to where you want them." Thanks for wasting my time, you could have told me that up front and spared me an hour. The final price of the car was over $1000 more than any of the other five dealerships I had shopped. They also insulted me by offering me $2500 less for my trade-in than the lowest offer I received elsewhere. I walked out and went back to the dealership I felt gave me the best experience and purchased my brand new Legacy for exactly the price I wanted, with all of the options I wanted, and I didn't have to put a cent down. I would only recommend this dealership if you want a place that will play games and insult your intelligence, otherwise don't waste your time. More

I knew I wanted a new Subaru Impreza- 2010 or 2011 and what features I wanted with it (Moon roof, heated seats, etc.) I researched inventory online and was contacted by Jon by email. I went in, Chris to what features I wanted with it (Moon roof, heated seats, etc.) I researched inventory online and was contacted by Jon by email. I went in, Chris took me for a test drive. I was really happy with how it drove, so I wasn't gone long, but he seemed willing to drive longer if I wanted. I wasn't crazy about the color of the car we were driving, so we went back and looked at the inventory and I picked out a car that had the color and options I wanted. Jon made the dreaded price negotiations really easy. I got the car I wanted for the price I wanted. When I picked up the car a few days later, Chris made sure I knew how to work everything and even set up the Bluetooth to my phone. As a first time car buyer, I couldn't ask for it to go much smoother. More

Before buying our new 2011 Subaru Outback, we did our homework and visited many dealers including three Subaru dealers as well as Hundai and Honda. Overall, we looked at 6 different cars and drove all 6 homework and visited many dealers including three Subaru dealers as well as Hundai and Honda. Overall, we looked at 6 different cars and drove all 6 for test drives and discussed purchase costs with all dealers. After performing the above, we then entered our request for a Subaru Outback via the internet. Out of the dealers who responded to our inquiries, only SUBARU OF WAKEFIELD responded QUICKLY with a quote of a Outback with the exact configuration we requested. The other dealer internet quotes received did not meet our requested criteria and posted car information with more options than we requested. Upon receiving Subaru of Wakefiled's quote, we visited the dealership where we met Jon and Perry. We were treated quite well, shown the exact car that was quoted (exactly as requested via the internet), and went on a leisurely test drive where all functions/options of the car were thoroughly reviewed and tested. The purchase discussions for the car were easy for the numbers matched the exact quote as received via the internet. There were no surprises. Jon and Perry went above and beyond to insure we had no questions and that we thoroughly understood all features of the new Outback. Subsequently, we purchased the 2011 Subaru Outback and are quite happy with our purchase. More

I have purchased many vehicles and I must say this was a very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showro very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showroom. Product knowledge was great. They had the car I wanted in stock. Worked out a good deal to me and delivered the car to my home. All is good! Highly recommend this dealer. Kudos to the sales team and Michael Bruno the sales manager. They went way beyond my expectations. More