Subaru of Wakefield

This is my third car bought from Subaru of Wakefield. All three have been great experiences. The service department has been very accommodating. Everything has been on time and done well. three have been great experiences. The service department has been very accommodating. Everything has been on time and done well. More

Any visit to a car dealer requires preparation. That said I recommend the sales person Perry who was very straightforward, all business, knew his stuff and was friendly. Scott solved a confusion about the c I recommend the sales person Perry who was very straightforward, all business, knew his stuff and was friendly. Scott solved a confusion about the car alarm and rectified the situation by having them pay for the upgrade installation which was done quickly and successfully by the service department. The dealership is unpretentious, more direct and friendly than any other I have visited. Come prepared and you'll have a good experience. More

Had bought a 2005 suburu outback turbo , the turbo failed and ruined the motor , when I brought the car to suburu of Wakefield I knew it wasn't going to be cheap to fix , however the service manager ( larry) and ruined the motor , when I brought the car to suburu of Wakefield I knew it wasn't going to be cheap to fix , however the service manager ( larry) , assured me that they would fix the car by replacing the short block and turbo . A little over a year later the car has lost power due to inproper instalation , for when you take a block out of a car and tear the head off you should look to see if the valve shims need replacing or adjusting , for it is pretty easy to do when off the block ! This didn't happen , so at 110000 miles on this car that diffently needed to happen but got over looked an now I'm facing another steep bill about 2500.00 dollars over the 5400.00 I paid for the original work done! When discussing this problem with the manager ( Larry ) , I was treated like crap , an couldn't get a word in edge wise ! I didn't go to this dealer in Wakefield to be treated like this ! Since then I've found out be calling around to different dealers in new England that adjusting the valves or replacing the shims is a must on a suburu outback turbo with over 100 thousand miles ( they all do it )! Larry at suburu of Wakefield is a big mouth jerk who Thinks he is the only one who knows what he's doing an will not be willing to help you even if you just spent a large amount of money trusting these people to fix your car ! Now I'm stuck with a car that I can't afford to fix and have to make payments for the next three years ! All because they over looked or didn't care about if the motor lasted a year or ten years ! Let this be a lesson not to take your car to SUBURU OF WAKEFIELD , unless you love to get ripped off and treated badly by LARRY More

I had a truck with a decent amount of negative equity (high gas prices and a slow construction market will do that) that I wanted to trade for something smaller with better fuel economy. I'd read all th (high gas prices and a slow construction market will do that) that I wanted to trade for something smaller with better fuel economy. I'd read all the posts here for this dealership, most of which seemed to contradict the multiple positive experiences my father-in-law has had over the past six or seven years here with his two purchases and multiple service visits. My interactions with Subaru of Wakefield began with a Monday email to Jon Coill (internet sales manager) seeking a lease quote on a new Impreza assuming 2K in negative equity on my trade. I asked him to specifically quote an exact vehicle from their stock for 10k miles over 36 months with 1st payment only due at signing and all taxes/fees included in the price. It took him under an hour to get back to me with a really competitive price quoted exactly as I'd requested. No games, no upselling, no foolishness. My wife drove our truck to the dealership while I was at work so they could evaluate it, and I then negotiated a deal over the phone with Scott and Jon. If it hadn't been for the trade, we could have sealed the deal via emails...finally, a dealership that gets it! I've found that each of the folks I worked with knows the Subaru product line very well, and they took the time to go over everything regarding my new car before I walked out the door. As with any dealing with any business, I have two things I'd suggest be improved for future customers (though, they are minor in my mind): 1) Before my wife (and young children) brought the trade down for valuation, I'd asked how long she'd need to be there for the entire process because she'd have the kids with her. The estimate was 20 minutes, but she was there about 90-100 minutes or so. We knew 20 was too good to be true, but the process dragged on longer than we had anticipated. 2) I was not told until I picked up my vehicle that they do not do inspections, so I'd have to bring the car to get inspected within seven days. They didn't offer to pay for it, and to be fair, I didn't make a stink because I didn't want to sour an otherwise smooth deal. I'm thinking that they could have taken the car out for a sticker before I got there or at least offer to pay for it, but they didn't. I chalked it up to "now I know." Subaru of Wakefield has good inventory, a friendly and knowledgable sales staff, a professional and efficient finance person, and they understand that many customers these days love to transact business electronically whenever possible. I fully intend to send others there and will be bringing my new car back for service. More

I have purchased many cars over the course of my lifetime and I can now say that I've had a great experience doing it. John Coill and Perry Mallias tended to my every request at every stage of the experienc and I can now say that I've had a great experience doing it. John Coill and Perry Mallias tended to my every request at every stage of the experience. There was no limit on the amount of questions I could ask and I'm certain if I call back with more now they will still be glad to answer them. When I said I wanted to drive another car to make sure it drove the same as mine John said, "You can drive a hundred of them if you like!" Perry went over everything with me when I purchased, unlike every other time in my life where I just signed something saying they did, and when I asked them to show me they really didn't know how to explain it. He walked me through the Blue Tooth programming too! It was the first time I was quoted the price, in an email too, and never felt the need to try and get it lower. I knew the "Hold Back" on the car from having the Consumer Reports information, they knew I knew it, and every single thing they expressed about the car's options and costs were accurate. Many of my neighbors have told me how good they are too and if the experience of owning a Subaru is what I'm expecting it to be, I may turn out to be a lifelong owner and always purchase from these people. And I have no intention of getting it serviced anywhere else! More

This is the first time I have purchased a car on my own. Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. T Both Jon and Perry were extremely competent and helpful. Gave me a sense of security and reinforcement that I had come to the correct dealership. They were exellent. I very much appreciated their expertise and assistance More

Wakefield subaru used this old time trick of quoting low to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are th to lure customers in first, intentionally withholding important information. Jon Coill claimed that every dealer does it this way, but no, you are the only one I saw. Started with such a bad first impression, I wanted to get out as soon as possible so our talk ended fast. While waiting, I heard heated discussion between Jon with another customer who does not speak fluent English. The way he talked to that customer also helped me make up my decision. To be fair, one other staff I met was friendly. More

Took my 2005 WRX into them to replace the small "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based o "speedo" gear in the transmission. Despite being a labor intensive and involved repair the final bill of $1,000 was less than I was expecting based on discussion at NASIOC.com. The service people were nice and friendly both on the phone and in person when I dropped it off. I've put 900 miles on the car in the week since picking it up on trips to Maine and Vermont and the car's worked fine. Only complaint was their estimate of when it would be ready which was pushed back twice. More

By far, Wakefield Subaru is the most unprofessional and unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The own unethical dealership with which I have dealt in the 40-plus years that I have been driving. The salesman (Al) was condescending and sexist. The owner (Sal) was sexist, rude, unprofessional, and unethical. Only the manager (Mike) appeared to be decent. The salesman and the owner promised to provide, at no additional cost, "extras" that do not even apply to the vehicle model in which my mother expressed an interest (and eventually purchased at North Reading Subaru). They contradicted each other relative to the "extras" and required fees, for example. The owner yelled at us and told us to leave when I asked him to justify why he had increased the price to which he had agreed earlier in our conversation. I doubt that he has the stones to communicate in that way with a male. Stay very far away from Wakefield Subaru. For professional, ethical, and knowledgeable treatment, deal with North Reading Subaru. More