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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

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November 30, 2023

I have always had a great experience at Subaru of Utica from sales to service they always go above and beyond! More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

It's feedback like this from a familiar face that truly brightens the day here at Subaru of Utica. Thank you very much for the kind words and continued trust in our sales and service teams with your time and business. We're always here and ready to help with whatever you next may need, and we'll see you again next visit.

November 30, 2023

Everyone at the Commercial Drive Subaru dealership is friendly and very helpful. I always feel welcome when I visit and get my Forester serviced. Keep up the great work! More

by NIKO.AD.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor- service, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

We know it can be stressful needing vehicle maintenance and repairs, and our team strives to help guests remain comfortable throughout every visit. Thank you very much for trusting us with your automotive needs here at Subaru of Utica and leaving the kind review. Travel safe and we'll see you again next visit.

November 26, 2023

I've been a loyal customer for nearly thirty years. The team here is the very bet! More

by KIMBERLYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Glerup, Christopher Cardello
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Hello Kimberly, It means the world to us to have maintained your trust for nearly three decades now. Thank you very much for your longtime support and kind feedback. We'll make sure to continue providing you the very best assistance possible through many years to come here at Subaru of Utica.

November 25, 2023

Excellent service dep. They listen and help as needed. They show you the problem and help More

by NUTTYSAIL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

It is stressful sometimes when vehicle maintenance and repairs are necessary, and our team is dedicated to helping clients enjoy the smoothest experience possible while we tend to their needs. We're delighted to hear you received attentive and informative care and the team is proud to have earned your commendations. Travel safe and please consider us again here at Subaru of Utica for any future automotive needs.

November 25, 2023

My service person was awesome and happy. I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always c More

by CCONKLIN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Thank you very much for taking the time to leave our service team this kind feedback. It truly brightens the day to hear we not only delivered you a great experience but that you overheard an example of our commitment to customer care when working with another guest as well. We're always here and happy to help at Subaru of Utica, so travel safe and we'll see you again next visit!

November 23, 2023

Service center needs to get a more reliable phone connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls More

by DDBEARTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez utica
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Hello, Thank you for providing this feedback. Communication plays a large role in the positive experience we strive to deliver our guests, and we will work to improve in this area moving forward. If you have additional concerns that need addressed or would like to speak about this issue personally, please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Your satisfaction is important to us and we hope you'll continue to trust us as your vehicle service partner. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

November 21, 2023

Tyler is an amazing Subaru rep to work with. He takes the time to explain in detail any issues with my vehicle and every option available. Also answers any questions I may have. All the reps More

by KMB1569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Nov 21, 2023 -

Subaru of Utica responded

Hello, Keeping our Subaru of Utica service guests comfortable while we tend to their vehicle is a top priority, and informative communication plays a large role in our commitment to customer satisfaction. Tyler will be proud to hear he helped us to meet that objective while working with you, and our team will sincerely appreciate the amazing compliment as well. Safe travels and we'll see you again next service visit.

November 21, 2023

Great dealership. Always treated very well there and all issues were taken care of in a professional way. More

by BARBRALPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Subaru of Utica responded

Thank you very much for complimenting our team's professionalism and dedication to your satisfaction. It's our pleasure to be of service whenever we're needed and we look forward to working with you through the future here at Subaru of Utica.

November 17, 2023

Richard in service, welcomed me with a smile and professionalism and made sure everything was in order with my service appointment and that I was comfortable in the waiting room. Enjoyed my video of More

by NKOLEDA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Phinizy
Report | Print
Nov 19, 2023 -

Subaru of Utica responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Allen Hutchings General Sales Manager AHutchings@carbonecars.com

November 15, 2023

Needed routine check done efficiently and throughly including oil change and tire rotation and multipoint inspection More

by DJSTEWART0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Nov 15, 2023 -

Subaru of Utica responded

Thank you very much for working with us to care for your vehicle. We love hearing our Subaru of Utica guests enjoyed thorough and efficient service and your compliments will mean a lot to the team. Safe travels and we'll see you again next visit.

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