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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

Sort by
December 17, 2023

Very efficient, polite, courteous Attentive. Checked in with me several times. Quick response and professional More

by JHF001230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike greene
Report | Print
Dec 18, 2023 -

Subaru of Utica responded

We're always striving to help our Subaru of Utica service guests enjoy a stress-free visit by providing them the level of service you describe receiving. Thank you for complimenting the team's polite, courteous, professional, responsive and efficient assistance. It means a lot to us to hear it and we look forward to your next visit.

December 17, 2023

The service department was excellent. The work was done in a timely fashion. I was very pleased with the experience which is always the case. More

by DFPOHORECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and it means a lot to be trusted with your vehicle's care. Thank you for the excellent compliment. It was our pleasure to provide you another timely and enjoyable experience and we look forward to your next return.

December 16, 2023

Muy rápido el servicio y a pesar que están ocupados con muchos clientes siempre tienen citas disponibles!! Muy amables todos los de servicio al cliente!! Son un equipo muy bonito !!! Un 10 para ellos 🩷� More

by ADRELISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicente González
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Dec 18, 2023 -

Subaru of Utica responded

¡Gracias por su amable reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente en Subaru of Utica. ¡Esperamos verle pronto para su próxima cita!

December 14, 2023

When waiting for car the room is clean and welcoming! The Wait is too long! More

by CGEHRIG_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 15, 2023 -

Subaru of Utica responded

Thank you for your patience, compliments for our waiting area and critical feedback. While we strive to get guests back on the road quickly and safely, wait times can unfortunately be longer than expected on occasion due to unforeseeable delays. Particularly on certain days at peak times. We'll work hard to improve in this area and hope that you'll consider us again in the future.

December 14, 2023

Fast service, friendly and helpful folks, fast service. Waiting room clean and well stocked with coffee etc More

by RPNOVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 16, 2023 -

Subaru of Utica responded

It's always great to hear our valued Subaru of Utica guests enjoyed a comfortable, friendly, fast and helpful service visit. Thank you for your kind feedback and the opportunity to care for your vehicle. Travel safe and please consider working with us again in the future.

December 13, 2023

Always pleasant, nice waiting room, full explanations of any issues. I've bought my cars here as well. More

by LBSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had servic, not sure of the name.
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Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had consistently pleasant experiences at Subaru of Utica, LB! We appreciate your loyalty. Thanks for the positive feedback about our waiting room and effective communication during service visits. Let us know if we can assist with anything else in the future.

December 13, 2023

Great service and ion time Emailed me when it was completed. Definitely going back when needed More

by SKINEWYORK58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 13, 2023 -

Subaru of Utica responded

Nothing makes us happier than hearing a job well done led to a guest of ours committing to returning in the future. Thank you very much for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll see you again next visit here at Subaru of Utica.

December 10, 2023

I had my ‘19 WRX in for 120K service and the crew did a great job with all the work that was needed. The car is back in my hands and running smoothly. I will be back for my next check up for sure. More

by JJENKINS110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
Report | Print
Dec 10, 2023 -

Subaru of Utica responded

It's our pleasure to help care for your Subaru WRX, and we sincerely appreciate you trusting the team with the task. Thank you very much for the kind feedback. Hearing you'll be back for future service means a lot to us and we look forward to your next visit here at Subaru of Utica.

December 10, 2023

I got an oil change at 8:16. Which my appointment was originally at 8:30am and they took care of my car so fast and also even washed my car which was very very dirty. They called More

by PAOLA_DIAZ55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Dec 10, 2023 -

Subaru of Utica responded

We're happy to accommodate our Subaru of Utica guests early whenever possible, Paola. Thank you for the very kind feedback and trust in us with your maintenance needs. It was our pleasure to get you quickly and safely back on the road in a freshly cleaned car. Travel safe and please visit us again whenever we can next be of service.

December 09, 2023

Nice place. Joanne was courteous and explained everything. Very happy with the service and accomodations More

by RGIAR10198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
Report | Print
Dec 10, 2023 -

Subaru of Utica responded

It was our pleasure to be of service, and we'll make sure Joanne hears of your kind feedback. She'll be thrilled to learn her courteous and informative assistance was valued and led to a happy experience for you here at Subaru of Utica. We hope you'll consider us again for future automotive needs.

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