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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

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December 31, 2023

It’s been over 2 months and they still have not fixed the issues they said they were going to. I keep bring it back for them to tell me why have to wrong parts. More

by JACKIELYNN1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perkins
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Jackielynn, We are so sorry to hear you had such a frustrating experience with our service department. We only hope your review will help us to improve, please contact me at your earliest convenience so we can work together on earning back your business. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 30, 2023

Really appreciated receiving the text with the link to a video showing the part of my car (the rear brakes) on which I wanted them to examine. More

by AVERSAMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and RIcard
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

We're glad to know you found the video link helpful! Our team at Subaru of Utica always aims to keep our customers informed. Thanks for your feedback! We will see you again next time.

December 30, 2023

Everything with the service department has been a pain-free experience. The two issues I had were addressed on warranty on a used car. More

by WFONDANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kline La
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

We're glad to know that our service department at Subaru of Utica was able to address your issues smoothly and efficiently. Thanks for sharing this positive experience!

December 28, 2023

I'm just beginning to know the Service Department at Subaru of Utica and have been pleased thus far. One always needs to develop a level of trust with a Service Department (and dealer). More

by RKENTIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonalez
Report | Print
Dec 29, 2023 -

Subaru of Utica responded

We're glad to know you've had a positive start with our Service Department at Subaru of Utica. Building trust is indeed crucial and we look forward to continuing this journey together. We look forward to serving you again one day!

December 28, 2023

Didn’t fix the problem Showed Richard my problem Car was returned to me stating it was all set. It was never tested until I got in and showed them it wasn’t fixed More

by DOUG.MEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard.
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Hello Doug, I'm sorry to learn about your experience and that the issue with your car wasn't resolved on the first visit. This is not typical of our service, as we aim for thoroughness in all repairs. I'd like to personally look into this matter and ensure it's properly addressed. Please reach out at your earliest convenience so we can rectify this situation together. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 27, 2023

Staff are courteous ,dealership is clean, amenities are nice. I always receive car back in good order. I have no complaints. More

by STHART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had a positive experience at Subaru of Utica. We aim for top-notch service, and it's great to see that reflected in your visit. Thanks for the review! Safe travels until next time!

December 27, 2023

They are so welcoming and friendly there! Always making sure you’re accommodated and taken care of! Would definitely recommend anyone to buy a car here they rock! More

by SCRAMDORSETNAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're so glad to know you felt welcomed and well taken care of at Subaru of Utica! Thanks for the recommendation, we appreciate it. Enjoy your new ride!

December 27, 2023

Excellent car buying experience, super friendly staff helped me buy a car quickly. Will be back! More

by KLOCKRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
Report | Print
Dec 28, 2023 -

Subaru of Utica responded

We wouldn't be here without our valued customers! We’re excited to see you had a 5-star visit at Southwest Infiniti and we're happy to have provided a satisfactory car buying experience! We look forward to having you back again soon!

December 27, 2023

The service was great. The technician was knowledgeable, polite and made me feel comfortable about taking my car there . More

by FELIX.ODUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 28, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica! We're glad to know you had a great experience with our technician. We strive to make every visit comfortable and informative for our customers. Til' next time!

December 25, 2023

Excellent check in process. The CS rep had a great attitude… very welcoming and kind. The waiting room is top notch with good coffee. Oil change done in 30 minutes. More

by zerkski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
Report | Print
Dec 26, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica with your vehicle service! It's great that our team was able to provide efficient service and make your wait comfortable. We appreciate the feedback. Safe travels!

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