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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

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January 31, 2024

This was the second time I had to return to the dealership for the same problem. A planned one hour to one and a half hours turned into several more, including another two hours drive time. Can onl More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Subaru of Utica responded

Hello, Thank you for your patience and understanding as we worked to resolve the issues your vehicle was experiencing. Your time is valuable, and we sincerely regret the inconvenience you were caused by having to return to us for follow-up service. We'll strive to ensure occurrences like this are avoided whenever possible in the future and hope you'll continue to trust us with your automotive needs. If I can be of any additional assistance with this matter or you have other areas of concern, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 31, 2024

Courteous. Knowledgeable. Prompt. Even the “ behind the scenes” staff that are working on my car take the time to show me what they are doing ! And make sure More

by KAREN.FLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Subaru of Utica responded

Karen! Thank you so much for trusting us with your vehicle service needs here at Subaru of Utica. Feedback like this truly brightens the day for our team. It's our pleasure to have provided you courteous, knowledgeable, prompt and informative assistance, and we're proud to have earned your recommendation. Safe travels and we'll see you again next visit!

January 31, 2024

Very helpful,very professional. The kind of people that is a pleasure to do business with..A very big thank you to all at the dealership. More

by rdeetzsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Jan 31, 2024 -

Subaru of Utica responded

We're delighted to know you had a positive experience with us at Subaru of Utica! Your kind words mean the world to our team. Thanks for choosing us and we look forward to serving you again in the future!

January 30, 2024

Very efficient, kept me informed of the work progress, comfortable lounge to wait in with beverages, snacks, and Wi-Fi supplied. More

by DDKSNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Subaru of Utica responded

Hearing our Subaru of Utica guests enjoyed their stay while we cared for their vehicle always brightens the day. It was our pleasure to provide you informative assistance and a comfortable waiting area with enjoyable amenities. Drive safe and we'll see you again next service visit!

January 30, 2024

Fixed or small issue without hesitation and had a complimentary 2024 rental on top of that! Free I might add!!! More

by MLAMANNA1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Chamberlain, Kasey Eakins, Jonson Moreland
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Jan 30, 2024 -

Subaru of Utica responded

It was our pleasure to get you fixed up and back on the road, and to be able to accommodate your travel needs while we tended to your vehicle. Thank you for trusting us with your vehicle's care at Subaru of Utica. Safe travels and we'll see you again next visit.

January 28, 2024

fast friendly service explained everything service took the amount of time i expected. no pressure . More

by BWARHUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

Our team at Subaru of Utica aims to provide fast, friendly service without any pressure. We're glad that everything was explained to your satisfaction and that the service took the expected amount of time. Thank you for choosing us! If you have any further feedback or need assistance, please don't hesitate to reach out.

January 27, 2024

Service was amazing. Always a pleasure going there. Work was done on my car quickly. Great atmosphere would recommend it to my family and friends. More

by MIMA2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Subaru of Utica responded

Hello Mima, We're always happy to have you visit us, and the pleasure of working with you is ours as well. It makes us proud to be your trusted vehicle service provider and to have earned your recommendation. Thank you very much for the kind feedback regarding the timely service and great atmosphere you continue to enjoy at our dealership. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns, we want to ensure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

January 27, 2024

Sorry. I don’t know the names of the staff who worked with me. But the service was quick. The staff was friendly, informative and helpful. I went without an More

by STELLASMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica! It's great that we could assist promptly and courteously. Thanks for your review, and feel free to stop by anytime - no appointment necessary!

January 27, 2024

Great service! Great staff! Great communication, always giving me updates. I like the added feature of the video. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Subaru of Utica responded

Hello, Thank you very much for the wonderful feedback. It's always great to hear a guest of ours valued the video service feature we offer, and your commendations regarding the great experience you enjoyed mean a lot to the team. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns following your visit, we want to make sure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 27, 2024

Tyler Davis was great! ! Very personable and got my questions answered and my car in and out in a timely manner! Service was great as well. More

by BARBMGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

Barb, it's great to know that Tyler was able to provide you with such a positive experience at Subaru of Utica. We're always here for your automotive needs. Thanks for the review!

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