Subaru of Utica - Service Center

Subaru of Utica responded

It's important to us that guests feel informed and comfortable as we tend to their vehicle, Kirk, and we're happy to hear Vincent's assistance and our video update service helped us reach that goal with you. Thank you for working with our team and leaving the kind feedback. Travel safe and come see us again whenever we can next be of service at Subaru of Utica.

Subaru of Utica responded

Hello Barbie, We strive to provide thorough service to our customers, and it is disappointing to learn the team may have missed checking your tire pressure and verifying your warranty coverage when you last visited. Your feedback will be discussed internally so we can work to ensure instances like this do not occur moving forward. As a valued guest of ours, your satisfaction is important and I'd be happy to address your concerns with you directly if you would like. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

Receiving compliments regarding out team's professionalism always makes us proud, and we sincerely appreciate your kind feedback. Thank you for continuing to trust us with your time and business. Travel safe and we'll be ready here at Subaru of Utica when it's time to help you consider the new Forester.

Subaru of Utica responded

We love having you here at Subaru of Utica! Thank you very much for your kind and thoughtful feedback. It's our pleasure to help keep you comfortable as we tend to your vehicle, and we very much appreciate you trusting us with its care. Safe travels and we'll see you again next time.

Subaru of Utica responded

We sincerely appreciate your business and constructive feedback. Knowing you always enjoy great customer service when visiting means a lot to our Subaru of Utica team. Regarding the cost of service, we're always trying to provide our customers the fairest price possible and your thoughts will be discussed internally. Additionally, we like to suggest checking our dealership website for current service specials, which can help lower costs while still receiving car care from certified experts. Your business is truly valued here and we hope you'll continue considering us for your automotive needs.

Subaru of Utica responded

We love hearing our Subaru of Utica service guests enjoyed an easy, fast and friendly visit, and it was our pleasure to give your car a spotless cleaning. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll be ready with a repeat performance whenever you next visit.

Subaru of Utica responded

It's wonderful to hear you appreciated our video service along with the communication you received from Vince while we tended to your vehicle. Thank you for commending the speed with which your repairs were completed as well. Your business and kind feedback mean a lot to all of us at Subaru of Utica, and we look forward to working with you again next visit.

Subaru of Utica responded

Thank you for your positive and constructive feedback. We'll make note of your contact preferences and work to improve our communication efforts in the future. Though we stand behind our work, please do not hesitate to immediately reach out if you suspect any additional issues with your vehicle.

Subaru of Utica responded

It's important to us that our service guests stay informed and comfortable while we tend to their vehicle, and Joanne will be proud to hear her assistance allowed us to reach that objective while working with you. Thank you for your kind feedback and trust in the Subaru of Utica team with your service needs. Drive safe an come back to see us again whenever we can next be of help.

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.