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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

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February 06, 2024

My whole experience was fruitful and service was exceptional,I would recommend you guys to everyone!!! More

by BILLSTAFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

We're so glad to know you had a fruitful experience with us at Subaru of Utica! Thanks for recommending our service, we appreciate it.

February 06, 2024

I was extremely pleased with the service department . Anyone I dealt with was so friendly, helpful and very professional. More

by JMKIRBY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs.

February 06, 2024

The Service rep did a great job. But they don't answer phones in a timely fashion and do not return phone calls. Possibly an issue with the phone system? More

by PSLEGAITIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Feb 07, 2024 -

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

February 05, 2024

The staff at Subaru of Utica is friendly and very professional. I had to wait for my 2024 Crosstrek to be serviced, but the facility was pleasant and Vinny kept me posted regularly on the work being More

by RJOKAJTYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

We're glad to know that you had a pleasant experience with our service department at Subaru of Utica. It's great to see Vinny and the team kept you well-informed throughout your visit. We appreciate your kind words, thank you!

February 04, 2024

Subaru is the best in car service. That’s why I rather buy a Subaru car over any other car More

by AG13413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Subaru of Utica responded

Feedback like this makes our day, and we're proud to be your trusted Subaru service provider. Thank you very much for allowing us to tend to your vehicle's needs. Travel safe and we'll see you again next visit at Subaru of Utica.

February 04, 2024

My wife started the car, to bring our son to school, and the dashboard had all the lights flashing. She called Subaru and was given an appointment that morning. I was working out of town, and they took car More

by CARVIDSANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Subaru of Utica responded

We know experiences like this can be stressful, and we're happy to have been able to help with everything. Thank you for the kind feedback and your wife for trusting us with tending to her vehicle's service needs. Our Subaru of Utica team is always here and happy to be of service, so please reach out again if ever there is need.

February 04, 2024

Fast friendly service and it was great to have the video and be able to see what the mechanic is seeing. More

by KIMSTOFFLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Subaru of Utica responded

Thank you very much, Kim, for trusting us with your vehicle's care at Subaru of Utica. It was our pleasure to provide you friendly, fast service and it's always nice to hear when amenities like our video service are valued. Please travel safe and come back to see us again whenever we can next be of help.

February 03, 2024

Very good service. Even taped a bulb to my receipt to show it was blown. Honest, friendly and timely. More

by DLINCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Feb 05, 2024 -

Subaru of Utica responded

We value your confidence and it's our pleasure at Subaru of Utica to have provided you honest, friendly and timely service. Thank you for trusting us with your automotive needs and leaving the kind feedback. Travel safe and we'll see you again next visit.

February 03, 2024

Fully explained services to be performed and pricing! Quick turn around. Comfortable and accommodating waiting area. More

by JoeG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Feb 05, 2024 -

Subaru of Utica responded

Thank you, Joe, for the wonderful feedback. It's always great to hear our Subaru of Utica guests enjoyed our waiting area, and it's our pleasure to have provided you informative, fast service. Safe travels and we'll see you again next visit!

February 02, 2024

Love my Subaru and everyone at Carbone is very professional and speedy. I never have to wait long. More

by DNAGELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Subaru of Utica responded

We appreciate your kind words. We're glad to know your service was quick and seamless. Alan and our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.

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