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Subaru of Utica - Service Center

Utica, NY

4.7
424 Reviews
Call Service Center (315) 624-7774

424 Reviews of Subaru of Utica - Service Center

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February 07, 2024

I took my car to them with a problem while still under warranty and they refused to do anything for 4 years of complaining. They finally told me what they thought was possibly wrong but would not cover it More

by TARIHAFNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Orbinati
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Several, don’t remember any names
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Feb 08, 2024 -

Subaru of Utica responded

Hello, Ensuring that customers feel they have been heard and supported whenever they are voicing concerns about their vehicle is a top priority for our team. Your frustration surrounding the experience you have detailed is understandable and regrettable. I'd like to speak with you directly for more information and to see if we're able to help with an amicable solution to the issues your vehicle is experiencing. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

February 07, 2024

They got me in and out with efficiency. Everyone was very polite. I've always thought they do a great job! More

by APHYOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Subaru of Utica responded

Nothing beats hearing that a valued guest of ours enjoys a job well done on every occasion. Thank you for trusting us with your business and leaving the kind feedback. We'll be ready with the same polite, efficient and timely service whenever you next visit us here at Subaru of Utica.

February 07, 2024

Always a great experience at Subaru. The service department is very professional , informative and friendly More

by MATERIALGIRL1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica, and we appreciate your continued patronage. It's always nice to hear our guests enjoyed professional, informative and friendly service while visiting and we look forward to repeating the experience when you next return. Thank you for the kind feedback.

February 07, 2024

I stopped to inquire about parts for my car and received service I wasn’t expecting in a timely manner. More

by NIKKIHARPERFITNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Subaru of Utica responded

We're happy to have helped and exceeded expectations, Nikki. Thank you very much for the kind feedback and trust in us with your automotive needs. Traven safe and reach out to us again whenever we can next assist at Subaru of Utica.

February 07, 2024

Unbelievable service. Sincere, efficient, caring, professional, knowledgeable. Made me feel so comfortable and that they are there for me. Highly recommend and will return More

by RSBIROLI67
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello, Bailee Haddad
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Feb 08, 2024 -

Subaru of Utica responded

Feedback like this sincerely brightens the day for our Subaru of Utica team. It's important to us that guests feel comfortable in their decisions whenever trusting us with the opportunity to earn their business. And it was our pleasure to deliver caring, professional, knowledgeable, efficient and sincere guidance during your visit. It means a lot to us to have earned your recommendation as well, and we'll be sure to keep it through any support you need moving forward. Reach out to us for assistance at any time. Travel safe and enjoy the road.

February 06, 2024

I had great experience in this dealership. The staffs were very kind and professional. Thank you! More

by Woo-Ram Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

Thanks for the five-star review of Subaru of Utica! We strive for professionalism in all interactions so it's great to see you enjoyed working with our service staff. We hope to provide you with stellar service again down the road!

February 06, 2024

Very courteous and friendly at service department I had no appointment but got my outback in and taken care of as promised Job well done!!😊 More

by THOPPER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs. Safe travels in your Outback!

February 06, 2024

The friendly and knowledgeable staff here go above and beyond to make you feel like family. And also make the process of buying a car as painless and easy as it possibly can. More

by FALLOUT2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kli La , Bailee Haddad
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Feb 06, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica made your car buying process easy and comfortable. We strive for all our customers to feel like family! Thanks for the positive feedback.

February 06, 2024

They are caring and take care of the customer. Will continue to patronize them in the future. More

by heneaums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

It's fantastic to know that you've received great service from our team, at Subaru of Utica. We're grateful for your trust and will continue working hard to ensure the best care for your vehicles!

February 06, 2024

Everyone was pleasant and very helpful. The experience was a positive one. Will definitely be back More

by HAYDENPAMELA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

We aim to provide customers with a seamless and pleasant experience at Subaru of Utica. It's rewarding to see we've hit the mark and earned your five-star review. Thanks for taking the time to share your experience. Come back and see us!

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