Subaru of Utica - Service Center

Pleased with service. Had difficulty making appointment: no answer from service extension number after multiple attempts, when selected main line’s option to leave a mes Had difficulty making appointment: no answer from service extension number after multiple attempts, when selected main line’s option to leave a message call was disconnected! Finally went online to investigate and after some confusion I was finally able to schedule appointment. After scheduling appointment there was overkill in emails and texts regarding upcoming appointment - would have preferred direct communication via phone to make appointment and only one text reminder More

Tyler made sure the parts were in stock before I made the 60 mile trip to have my wheel bearings replaced. Service was great! Thank you. 60 mile trip to have my wheel bearings replaced. Service was great! Thank you. More

I was issued a loaner car due to my vehicle being at another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two m another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two months due to my vehicle being repaired. When my vehicle was finished I dropped off the loaner to Subaru, picked mine up from the other dealership and headed home. Arrived home to realize the problem hadn't been corrected. Dropped the car off to the other dealership and Subaru had that same loaner ready to go for us. Two weeks later, brought it back and picked mine up. Everybody at Subaru in New Hartford is fantastic...and the Forester is pretty great also! More

The service is great . The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which I presume is a corporate decision More

I appreciated Joanne's helpful and courteous service, she not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Alt not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Although I have always trusted Subaru of Utica and have always received excellent service over the last 20+ years. More

Vincent was very professional in talking about what work I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my p I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my permission if other work may have been needed. The tech that did my video was very clear to show work being done as well as show the work that is recommended. I have already recommended them to others. More

The work was done as promised, on time, at the cost that they said that it would be they said that it would be More

Service department completed all requested services, found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. More

Excellent and professional staff, they were courteous, informed and my car was completed ahead of what I expected. Thank you! informed and my car was completed ahead of what I expected. Thank you! More

Check-in was very smooth, the wait time was minimal, and I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. More