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Subaru of Utica - Service Center

Utica, NY

4.7
467 Reviews
Call Service Center (315) 624-7774

467 Reviews of Subaru of Utica - Service Center

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March 24, 2024

Vincent was welcoming and explained the recommended repairs clearly and without any pressure to be completed. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to provide clear explanations and a pressure-free experience at Subaru of Utica. Thanks for sharing your feedback!

March 24, 2024

I have always had good experiences at the Subaru dealership. Very good and helpful service people also. More

by CCLARK1947287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Subaru of Utica responded

We're glad to know you've consistently had good experiences with us at Subaru of Utica. Our team is always here and ready to help! Thanks for the review!

March 23, 2024

They were very friendly and welcoming. We were taken very good care of and even spent time visiting with our salesman from September. He took the time to spend time with us. We think S More

by VNHENNIS
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli
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Mar 25, 2024 -

Subaru of Utica responded

W glad to know you felt welcomed and well taken care of at Subaru of Utica. We appreciate your suggestion about the "Dog tested. Dog approved" products - that's a fun idea! Thanks for sharing your experience with us.

March 23, 2024

Thank you Nick! Informative polite knowledgeable! Worked with me to get on line and couponed in! More

by JANHINMAN1
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Subaru of Utica responded

We will be sure to pass on your compliments to Nick. It will make his day! Drive safe and we hope to see you again.

March 23, 2024

Brad G my salesman who is always available to answer and help me with questions. More

by SLILLI334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Subaru of Utica responded

Brad will be glad to hear that he helped make your experience easy and well explained. We hope to see you again. Enjoy your new vehicle!

March 22, 2024

My service experience was outstanding due to the professional and gracious support from Service Advisor Tyler Davis and Service Tech Adam. More

by VIOLA.MURDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Subaru of Utica responded

Nothing beats hearing from a valued Subaru of Utica guest that their service experience was outstanding. Knowing their efforts earned such kind praise will mean a lot to both Tyler and Adam. Thank you, Viola, for trusting the team with your automotive needs and leaving us the kind feedback. Safe travels and we'll see you again next visit.

March 22, 2024

I love going here they are phenomenal people and always so nice and understanding 10/10 More

by SUGARMOON1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Subaru of Utica responded

We love having you here at Subaru of Utica, and phenomenal feedback like yours truly brightens the team's day. Thank you so much for continuing to trust us with your time and business. Travel safe and we'll be ready with the same nice and understanding service you've come to expect whenever it's time for your next visit.

March 21, 2024

Joanne was very helpful and a credit to the company. Deserves a raise! Great service. More

by PERKS1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Subaru of Utica responded

Joanne is a valued part of our Subaru of Utica team and we're lucky to have her, and we know she'll love hearing her assistance earned such kind commendations. Thank you for working with us to care for your vehicle and leaving the thoughtful feedback. Safe travels and we'll be ready with the same great service when it's time for you to next visit.

March 21, 2024

Excellent service from start to finish. Will be returning for future services Thank you Kim More

by KIMMCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonson Moreland
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Mar 21, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, Kim, and we're proud to hear you'll be back to see us again following a thoroughly excellent service experience. Thank you very much for your feedback and trust in the team with your car care needs. Safe travels and we'll see you again next time.

March 20, 2024

Joanne Palmer is outstanding she explains everything and she has great customer service. You can tell she really enjoys her job and she does it very well. Everyone is very nice. More

by BTHMRGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Subaru of Utica responded

Joanne always aims to help our Subaru of Utica guests enjoy informative, exceptional customer service and learning of your feedback will mean a lot to her. Thank you for the kind words and trust in us with your automotive needs. It's our pleasure to have provided you nice assistance throughout and we look forward to working with you again down the road.

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