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Subaru of Utica - Service Center

Utica, NY

4.7
467 Reviews

467 Reviews of Subaru of Utica - Service Center

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March 27, 2024

My visit for routine service on my 2020 Outback was wonderful. From the moment I was greeted by Vinnie until the work was all completed I had no concerns at all. The confidence I have in Vinnie's rec More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Subaru of Utica responded

Your trust in us is greatly appreciated, and we look forward to seeing you for your next visit!

March 26, 2024

I totally dislike filling out surveys and wish you would discontinue them. If it’s possible to opt me out, please do so. More

by CMF072
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

We appreciate your feedback and understand that surveys may not be everyone's cup of tea. We'll take note of this for future interactions with you at Subaru of Utica. Thanks for reaching out!

March 25, 2024

they are very kind, explain things completely and make sure you know what repairs and servicing you re agreeing to. they also have price estmates right up front. More

by GERALYN.CARACAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

Geralyn, it's great to know that you found our team at Subaru of Utica helpful and transparent. We always aim for clear communication with all our customers. Thanks for the review!

March 25, 2024

The service visit for my 2020 Subaru Legacy went very smoothly. My car was serviced in a timely manner. I was called to confirm that I agreed to some extra work that was done. The person in the billin More

by LALW55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We appreciate you taking the time to share your feedback! We always aim to keep our customers informed and satisfied with their experience. Thanks for sharing!

March 25, 2024

Every person in the service department is kind and helpful! I love this service department! More

by DCOXLECATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
Mar 26, 2024 -

Subaru of Utica responded

Thank you for taking the time to share you experience! We will be sure to share your compliments. Drive safe and we hope to see you again.

March 25, 2024

Vincent was very friendly and informative about the 60k service on my Subaru. He made sure that I was aware of what the service entailed. He answered all of my questions and was able to answer them quickl More

by TUCKERPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to provide you with the necessary information and help guide your service decisions. We understand concerns about cost, but we always strive for top-quality work on every vehicle. Thanks so much for sharing your experience!

March 25, 2024

They are alot of help service was good I can always count on to get the job done More

by SERGIOCOLLADO718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Ortizo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello, Justin Malagese, Jarred Kraszewski, Jonson Moreland
Mar 25, 2024 -

Subaru of Utica responded

Thank you for your business and feedback! We are always happy to see you, Sergio. Stay safe on the road and we hope to see you again.

March 24, 2024

Vincent did a great job checking me in and following the progress of the work.on my vehicle. More

by JG.MACGREGOR8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We aim for clear communication and are so glad this was your experience. We are grateful for your feedback and we hope to see you again.

March 24, 2024

Subaru of Utica was attentive to the matters I needed looked at. I look forward to future service there. More

by DANIEL.GOEWEY.60
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPhearson, Sean in Finance, Dan Perkins
Mar 25, 2024 -

Subaru of Utica responded

Daniel, we're glad to know that our team at Subaru of Utica was able to assist you effectively. We look forward to seeing you for your future service needs!

March 24, 2024

Good and fast service. Helpful and made sure to explain everything that was done to my vehicle. More

by CHEESIENASCARCHICK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

Wonderful review! We hope you will considering coming to see us again. Drive safe.

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