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Subaru of Utica - Service Center

Utica, NY

4.7
467 Reviews

467 Reviews of Subaru of Utica - Service Center

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April 01, 2024

Good service experience. Fast., friendly, and cooperative people to work with, Rge video was very informative More

by RWROBLEWSKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot recall service person but he was a credit to your sraff
Apr 01, 2024 -

Subaru of Utica responded

We're pleased to hear you had a positive service experience at Subaru of Utica! It's great that our team was able to provide fast and friendly assistance. Thanks for stopping by!

April 01, 2024

Justin was wonderful. He made the entire process simple, quick, and enjoyable. Thank you for helping me get the exact car I wanted! More

by Jtarbs21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
Apr 01, 2024 -

Subaru of Utica responded

Congratulations on your new ride! It's awesome to hear Justin made the experience a breeze at Subaru of Utica. Safe travels!

March 30, 2024

This dealership is well maintained and the staff are always personable and knowledgeable. We will continue to do business with Carbone of Utica More

by LRLLAQUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPhearson -5; Sean Wilkerson -5
Apr 01, 2024 -

Subaru of Utica responded

Thanks for being a wonderful part of the Subaru of Utica family! It's always a pleasure to assist you!

Apr 02, 2024 -

LRLLAQUAY responded

Subaru of Utica continues to keep in touch with us; Valon called to ask how we were getting along in our new car. He answered a couple of our questions, and allowed that if we needed any other information to give him a call. Thanks, Valon!

March 30, 2024

I have been driving for over 50 years and this was by far the best auto service visit I ever had. I particularly appreciated how quickly and accurately the problems were diagnosed and how carefully the serv More

by TKELLY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Davis
Apr 01, 2024 -

Subaru of Utica responded

We're honored that your service visit at Subaru of Utica was the best you've had! It's great to see our team accurately diagnosed and explained everything. We appreciate the five-star review!

March 30, 2024

Very helpful and accommodating. Paul was very easy to work with. Would have liked more communication about my finance rate ! More

by JBTOD
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Subaru of Utica responded

We appreciate your feedback and are glad to know that our team was helpful. We'll take note of the communication regarding finance rates for future improvements. Thanks!

March 29, 2024

This dealership is very clean and the sales people are very friendly and most efficient . More

by MAMAROGINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Subaru of Utica responded

Thanks for taking the time to share! We hope to see you again.

March 29, 2024

Mike Green was great. He was attentive, and very understanding about my needs, and helped me immensely! More

by RKISENSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Subaru of Utica responded

We appreciate the kind words about Mike! The team is always happy to help at Subaru of Utica!

March 29, 2024

I am impressed with what a thorough job Vincent did, and how well he explained everything to me. More

by SKLLOYD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Subaru of Utica responded

Thanks for the shout-out to Vincent! We'll be sure to pass this along to him. See you next time at Subaru of Utica!

March 28, 2024

Best service ever. Got me right in, directed me to the waiting room with free coffee and healthy snacks. Kind, courteous treatment. I am a widow and this is my first ca More

by KKK9765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
Mar 28, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience at Subaru of Utica! It's our pleasure to provide kind, courteous service and make sure your visit is comfortable. Enjoy the free mug and don't hesitate if there's anything else we can assist with in future!

March 27, 2024

Vincent was very helpful in explaining a situation I was having with the high beams and did it in such a manner that I did not feel like an idiot. More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Subaru of Utica responded

Susie, we're glad to know Vincent was able to assist you with your high beams issue! We always aim for our customers to feel comfortable and informed. Thanks for the review!

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