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Subaru of Utica - Service Center

Utica, NY

4.7
466 Reviews

466 Reviews of Subaru of Utica - Service Center

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April 07, 2024

Vincent was Extremely friendly and very professional. Very Knowledgeable, made the process easy and quick. Great Smile as well!! More

by BLONDIENYMETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

Your smile makes us smile! Thank you for taking the time to share your experience. We will be sure to pass on your compliments to Vincent. Drive safe!

April 06, 2024

Always friendly and explains what is to be done. Very efficient and professional. Nice to deal with. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

We always aim for efficiency and professionalism in all that we do and are so glad to hear this was your experience! We hope to see you again.

April 05, 2024

Just had my car serviced. That experience was great. I was given a review of Subaru by a friend who said they left during the buying process because they were so turned of More

by MICHELEJONES82.MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic was our Sales person I believe.
Apr 05, 2024 -

Subaru of Utica responded

Thanks for sharing your feedback with us about your recent service visit, Michele. We appreciate your business and look forward to seeing you again down the road.

April 05, 2024

Excellent service from a great dealership. Service staff friendly and helpful. I am happy to have bought my forester here More

by DKITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know their names but all excellent
Apr 05, 2024 -

Subaru of Utica responded

We're delighted to know you had an excellent experience with our service staff at Subaru of Utica. We're always happy to assist you and your Forester!

April 05, 2024

My experience was very easy. I waited for my vehicle and it was not a very long wait. Vincent was very attentive and they even washed my vehicle. More

by Ptinker27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

It's great to know that Vincent and the team at Subaru of Utica made your visit an easy one. We're always here for you!

April 04, 2024

Pleasant, professional and got me out in a timely manner. Very happy with the service I got. More

by CRAZYBAKER8
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Subaru of Utica responded

We're very happy to hear it, and thank you for allowing us to care for your vehicle at Subaru of Utica. It was our pleasure to to to provide you pleasant, professional and timely service and your compliments mean a lot to the team. Safe travels and we'll see you next visit!

April 04, 2024

Always professional and dealership is very clean . Easy and efficient to make appointments… pricing high but I guess that’s because it’s a true Subaru shop More

by LCROGHAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Subaru of Utica responded

Thanks for the five-star review! We're happy to provide the top-notch service you deserve at Subaru of Utica. We'll pass your feedback along to the team.

April 03, 2024

Always get great service at Subaru of Utica. Video inspection is extremely helpful. Appointments can be made over the phone or online. More

by gcomstock5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Subaru of Utica responded

We're happy to hear you consistently receive great service at Subaru of Utica! Thanks for continuing to trust our team with your vehicle's care!

April 03, 2024

Great place to get work done on a Subaru. Good service department. Sometimes hard to get through on phone. More

by MK-L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Subaru of Utica responded

We appreciate your feedback and are glad to know you're satisfied with our service department at Subaru of Utica. We'll definitely work on improving the phone line situation for a better experience next time! Safe travels.

April 01, 2024

Good service experience. Fast., friendly, and cooperative people to work with, Rge video was very informative More

by RWROBLEWSKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot recall service person but he was a credit to your sraff
Apr 01, 2024 -

Subaru of Utica responded

We're pleased to hear you had a positive service experience at Subaru of Utica! It's great that our team was able to provide fast and friendly assistance. Thanks for stopping by!

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