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Subaru of Utica - Service Center

Utica, NY

4.7
466 Reviews
Call Service Center (315) 624-7774

466 Reviews of Subaru of Utica - Service Center

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April 09, 2024

Always great customer service. Between the tech and the rep, they weee both Friendly and helpful. More

by MOYER.JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Subaru of Utica responded

Thanks for the shoutout, Jennifer! We hope to see you again. Safe travels!

April 09, 2024

The staff is friendly and knowledgeable. Wait time is very accurate. Always a good experience! More

by JACKIEM222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It’s Tyler Davis, not Davos.
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Apr 11, 2024 -

Subaru of Utica responded

Thanks, Jackie! We appreciate your feedback and hope you will choose us again in the future.

April 08, 2024

They are always awesome. Very helpful and can usually get you in and out. Love the videos they send and the texts.keeps you informed. More

by TRACEYG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Apr 08, 2024 -

Subaru of Utica responded

We're glad to know you've had consistently great experiences with us at Subaru of Utica! We appreciate your feedback on our video and text updates. Thanks for the review, we look forward to serving you again in the future!

April 08, 2024

Great experience every time i come ! Everyone is so friendly b if you have to wait the waiting room is very comfortable More

by MSHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Subaru of Utica responded

We're glad to know you've had consistently great experiences at Subaru of Utica! We always aim for a comfortable and friendly environment. Thanks for your support!

April 08, 2024

Dealership takes great care of the cars that come through. Although service is sometimes slow they always do a great job. More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 08, 2024 -

Subaru of Utica responded

JV, thanks for your feedback! We're glad to know you trust Subaru of Utica with the care of your car. We'll definitely work on our speed while maintaining quality service and look forward to earning 5 stars from you next time!

April 08, 2024

Great Experience buying our 3rd Subaru. Attention to customer service is superior to other dealerships I have dealt with in the past. I would recommend to anyone. More

by TWOOD9
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're delighted to know you had a great experience buying your third Subaru from us! We strive for superior customer service and appreciate the recommendation. Safe travels in your new car!

April 07, 2024

My car was done fast, the whole experience was painless! I worked with Vincent both times I was there and he was excellent. More

by IMANIAODOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're glad to know your experience with Vincent at Subaru of Utica was a smooth one! Thanks for sharing, and we look forward to assisting you again in the future.

April 07, 2024

Amazing customer service very professional I can honestly say they put the customer first! Explain every detail of your situation beginning to end! My number one place to go for buying a new/used car to th More

by AMCREDMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're so glad to know that you had an amazing experience with us at Subaru of Utica! Our team is always here to provide detailed and professional service. Thanks for making us your number one choice, we look forward to serving you in the future!

April 07, 2024

Vincent did a great job. So friendly, professional and helpful. Explain everything to us and made us feel comfortable More

by MARINO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli La
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Apr 08, 2024 -

Subaru of Utica responded

Marino, it's fantastic to know that Vincent provided you with such a positive experience at Subaru of Utica. We will be sure to pass on the compliment. It will make his day! We appreciate your feedback and look forward to assisting you in the future!

April 07, 2024

My service appointment went smoothly and my wait was extremely comfortable and pleasant. The work went as planned and everything was explained clearly. More

by JENNIEET24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

Jennie, we're glad to know your service appointment at Subaru of Utica went smoothly and everything was explained clearly. We aim for comfortable experiences like yours! Don't hesitate to reach out should we be able to be of assistance in the future.

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