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Subaru of Utica - Service Center

Utica, NY

4.7
423 Reviews
Call Service Center (315) 624-7774

423 Reviews of Subaru of Utica - Service Center

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January 02, 2025

Utica Subaru provides great communication to its customers when my car was in for service. Enjoyable experience. More

by DHSTARKWE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2024

Very kind and listened to my concerns. Knowledgeable about the part that my car needs. More

by ONEBULBQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Subaru of Utica responded

Thank you for your review. We hope you'll stop by and see us again at Subaru of Utica soon. Happy New Year!

December 23, 2024

Service was good. I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Th More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Subaru of Utica responded

That's great to hear! We love knowing that Vincent, Joanne, and the team took excellent care of you. We look forward to welcoming you back to Subaru of Utica!

December 21, 2024

I love that this dealership actually does a video of your inspection and sends it to you while you wait. More

by ENVOY9111969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Subaru of Utica responded

Thank you for the five stars. We love being able to offer the video feature so you're kept informed along the way. We're glad you're satisfied with your visit to Subaru of Utica and looking forward to welcoming you back!

December 21, 2024

The service area is very clean and very nicely laid out. The process of dropping off my car was easy and very professional thank you. Joan at service was easy to work with checking in and especially at chec More

by BEDWARDS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with us! We're delighted to hear that our Subaru of Utica service area met your expectations and that Joan provided excellent assistance. We appreciate the feedback and look forward to serving you again in the future!

December 14, 2024

Very accommodating and great personnel to interact with. Would give good reviews to anyone asking about the dealership. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Subaru of Utica responded

Thank you for the kind words about Subaru of Utica! We're pleased to hear that our team made your experience a positive one. We appreciate your support and recommendation!

December 13, 2024

Very professional. Everything was explained thoroughly. A very pleasant experience. The work was completed in a timely manner. More

by PHERRING1144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're so glad to hear that everything was explained thoroughly and completed promptly. We appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

Fast Service. Updates while waiting and friendly staff. Nice waiting area . I'm on my fifth Subaru and just love them. Great in the SNOW! More

by RACHEL STEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Subaru of Utica responded

We're absolutely honored to have helped you find your FIFTH Subaru! It's reassuring to know that when it snows, you're going to be much safer. 🚗🌨 If you need anything during the holiday season or further down the road, Rachel, you know where to find us! The Subaru of Utica team is here for ya.

December 04, 2024

I have been dealing with Subaru of Utica for several years now. The service department conducts their business in the most professional manner. I have every confidence that my car is serviced and re More

by STOCKTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're very glad to hear that our service department consistently meets your expectations with professionalism and high standards. We look forward to serving you for many more years!

November 30, 2024

Quick response Friendly workers Clean waiting area with nice snacks Detailed explanation of service performed More

by RONALDPRESITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Subaru of Utica responded

Ronald, we appreciate your great feedback and especially glad to hear you enjoyed your visit with our team. We look forward to serving you again soon at Subaru of Utica!

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