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Subaru of Troy

Troy, NY

3.1
177 Reviews
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800 Hoosick Rd

Troy, NY

12180

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Showing 177 reviews

October 09, 2019

Warranty Disputes among Subaru dealerships On road trip to CA, my Forester needed repairs but back in NY the problems returned. Carbone delayed fixing it 3 weeks causing unnecessary problems. More

by don't get car serviced there
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marc Rosebeck
October 07, 2019

For my first time financing a car, I'm so thankful I came here! They got me into exactly what I wanted, without breaking my budget! More

by Ashley S
Recommend Dealer
Yes
Employees Worked With
William Magee, Mark Paone
Oct 07, 2019 -

Subaru of Troy responded

Thank you for the great review, Ashley! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2019

Subaru lease This is the second time we leased with Nora. She was very helpful and answered all my questions. She remembered me from 3 years ago and knew what my More

by cb
Recommend Dealer
Yes
Employees Worked With
Norah Frenyea
Oct 04, 2019 -

Subaru of Troy responded

Hello, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2019

The service was friendly. Jeff Meadows was very knowledgeable about the cars and the service Subaru offed. I would highly recommend him to others. Judy More

by Judy
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Subaru of Troy responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 22, 2019

Unexpected work in a reasonable time So it was my first time taking my first car that i just purchased 3 weeks ago for service it wasn’t a normal oil change or anything my TPMS light was More

by Andrew S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J Keator
Sep 23, 2019 -

Subaru of Troy responded

Thank you for the great review, Andrew! We sincerely value your business and look forward to your next visit!

August 12, 2019

fast and friendly I have only done oil changes, tire rotations, recall radio item, plus one inspection. However the appointment process is easy. I get in and out in a More

by Triguy1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don' t recall the servcice guy but nice younger man, Norah Frenyea
Aug 14, 2019 -

Subaru of Troy responded

Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! Take care!

August 09, 2019

No pressure no hassle, honest as far as I can tell. Was looking to get a used Outback, and he managed to find one in Carbone's massive used inventory that had all of the features I was looking for and t More

by jopotzner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Julian
Aug 12, 2019 -

Subaru of Troy responded

Wow, we're glad you had such a wonderful experience with us! Thank you again, and have a fantastic day!

August 07, 2019

Thank you! Paul and the Carbone team made it easy to purchase my first car, took the time to clearly identify every step of the process, and searched statewide t More

by ak859349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McGrath
Aug 07, 2019 -

Subaru of Troy responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 06, 2019

Regular Servicing It was fast and friendly! I had a 9 am appointment for an oil change and inspection. Even with adding a tire rotation, my car was done in a little ov More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, John
Aug 07, 2019 -

Subaru of Troy responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you again soon!

August 01, 2019

New car purchase Joe Keator was friendly and courteous throughout the process of buying my new car. He answered my questions professionally and thoroughly. Joe Keato More

by new car,pam
Recommend Dealer
Yes
Employees Worked With
J Keator, Mark Paone
Aug 02, 2019 -

Subaru of Troy responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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