Subaru of Troy

easy experience A dealership is made up of it's employees, and all that I dealt with were the best. No hard sell! Information was clear and patience was evident to o A dealership is made up of it's employees, and all that I dealt with were the best. No hard sell! Information was clear and patience was evident to one hard of hearing. Have been a long time Suburu owner and seldom have had any issues with sales. More

Very Smooth We first got our price over the internet for the vehicle we were interested in from Courtney. Then we dealt with John at the dealership for test drive We first got our price over the internet for the vehicle we were interested in from Courtney. Then we dealt with John at the dealership for test drive and then finalized the deal quickly. Upon picking up the car John went over all the features. More

Jeff Meadows is an exceptional salesman. He was the determining factor in my decision to purchase from Carbone Subaru. Buying a new car is not my favorite activity but Jeff made it pleasant. determining factor in my decision to purchase from Carbone Subaru. Buying a new car is not my favorite activity but Jeff made it pleasant. More

Car Purchase/Trade I only worked with Jeff is what I wanted but he worked with others to make the transaction, but again I just worked with Jeff, which was great for me. I only worked with Jeff is what I wanted but he worked with others to make the transaction, but again I just worked with Jeff, which was great for me. More

Working w/ Allison is always a joy! Mark has been very helpful and kind as well. It all happened pretty quickly and it’s been great! Going from my 2011 Forester to this 2014 Crosstrek is a great step up helpful and kind as well. It all happened pretty quickly and it’s been great! Going from my 2011 Forester to this 2014 Crosstrek is a great step up! Thanks More

Car purchase Stopped into to look at a used car. One hour later, deal was sealed and we were on our way. Picked up car next day and car was immaculate and, again Stopped into to look at a used car. One hour later, deal was sealed and we were on our way. Picked up car next day and car was immaculate and, again, in and out within an hour! Salesman, Sohail, was great to work with! More

New car Sohail was great not pushy in buying car. He showed me what was there I told him I would call him and decide what I wanted. I did call him and now I h Sohail was great not pushy in buying car. He showed me what was there I told him I would call him and decide what I wanted. I did call him and now I have a new Subaru!! More

Service on 2016 Forester Friendly, knowledgeable service. Accurate diagnosis of problems, speedy resolution for all of them. When a necessary part wasn't immediately available Friendly, knowledgeable service. Accurate diagnosis of problems, speedy resolution for all of them. When a necessary part wasn't immediately available, was offered a free loaner car so I didn't have to wait. More

Sold a car with defective tires I was in a major car accident two months ago where a car with no brakes hit me and totaled my car. I had to replace my vehicle and went to Carbone. I' I was in a major car accident two months ago where a car with no brakes hit me and totaled my car. I had to replace my vehicle and went to Carbone. I'm not that knowledgeable about cars so I took them at their word that the car was in good condition. 2 months later I started having trouble with the tire pressure and took it back to Carbone to see what was wrong. Before inspecting my car the technician told me that if there was a hole on the outer edge of the tire that it couldn't be plugged and the entire tire should be replaced. After inspecting my tire the technician said there were multiple nails in the tire. There was also a plug placed in the outer wall. They claimed it is illegal to do this, but also sold it to me in that condition. Then the technician said all four of my tires were tread bare and all needed to be replaced. I figured since I had just bought the car they would cover the costs but they told me the cost would be $680. I was upset that they were considering charging me because I had just purchased the car and their technicians supposedly inspected it before handing it off to me. So either they didn't inspect the condition of the tires or they didn't care. I have 2 sons a 4 month old and a 2 year old so vehicle safety is very important to me, not to mention still getting over the trauma of my recent accident. I can't believe that a dealership would sell me a car that was unsafe and then charge me to fix the problem. At the very least they could have recognized the mistake and taken responsibility for it and tried to make it right. I left the dealership feeling like they cared more about getting more money out of me for the tires rather than my family's safety or the cars that are on the road. More

Dependable, Friendly and knowledgeable Eric T was absolutely amazing at explaining everything that was wrong with my car and what was needed to correct the problems. I will definitely be br Eric T was absolutely amazing at explaining everything that was wrong with my car and what was needed to correct the problems. I will definitely be bringing my outback to Carbonne Subaru for all my future needs. More