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Subaru of Troy
Troy, NY
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 178 reviews
March 06, 2020
Thank you Sohail, Fred and Mark. Sohail you did a great Thank you Sohail, Fred and Mark. Sohail you did a great job explaining everything about the car. Mark your the best! And Fred thank you for all your Thank you Sohail, Fred and Mark. Sohail you did a great job explaining everything about the car. Mark your the best! And Fred thank you for all your help! We love our new Subaru Outback More
by SKeysor
February 23, 2020
BUYER BEWARE . This dealership lacks Honesty and Integrity and is not interested in a long term customer relationship. Do NOT purchase an extended warranty policy . This dealership lacks Honesty and Integrity and is not interested in a long term customer relationship. Do NOT purchase an extended warranty policy from MARK PAONE, Business Manager at Carbone Subaru of Troy. He lied and misrepresented the policy coverage in order to make a sale. After speaking with GWC Warranty Corporation, I learned that NONE of the promised coverage was part of the plan he sold me. I canceled the policy the next day and over 1 month later, I am STILL waiting for the refund check of $2,338 that was promised last month, despite that GWC Warranty Corporation has confirmed processing the refund check back to the Carbone Dealership last month. Despite many phone calls, voicemails and emails, I have received no response back from Mark Paone. HORRIBLE EXPERIENCE. AVOID THIS DEALERSHIP. More
by jldrue
Employees Worked With
Mark Paone
February 03, 2020
Recall Visit I was at the dealership this AM to have my one year old Ascent checked for a possible transmission [ recall ] problem. I was planning to just drop I was at the dealership this AM to have my one year old Ascent checked for a possible transmission [ recall ] problem. I was planning to just drop the car off but service advisor Ken Abel said that the car could be checked in probably only one hour. ...Not only was there no transmission problem but my Starlink was updated while I was there and a state inspection all done in one hour ! [ I thought that the inspection was not due to the end of Feb.] I so appreciate their noting the inspection problem and completing everything so quickly for NO charge ! Thank you Ken ! This is my 3rd Subaru - a great car as always - More
by dunn.ellen
Employees Worked With
Ken Abel
January 26, 2020
Great staff excellent service couldn’t ask for more except the good coffee. Thanks for the good work like the vehicle does awesome in the snow except the good coffee. Thanks for the good work like the vehicle does awesome in the snow More
by Qurk
January 23, 2020
Had a great car buying experience here! Our salesman Zack was very helpful and nice. The whole staff was very helpful. I would definitely recommend them. was very helpful and nice. The whole staff was very helpful. I would definitely recommend them. More
by irishhippiegirl
Employees Worked With
Zack ??????????
January 14, 2020
Overall an excellent experience Professional, courteous well-versed staff with excellent product knowledge. I felt they took my concerns seriously and tried hard to address them. I w Professional, courteous well-versed staff with excellent product knowledge. I felt they took my concerns seriously and tried hard to address them. I would definitely buy there again! More
by FineQC1
Employees Worked With
Jacob Van Buren, Mark Paone
December 29, 2019
It was a professional car buying experience I would buy another Subaru from Carbone and especially John Julian. I feel like I paid about $450 too much, otherwise it would be 5 stars I would buy another Subaru from Carbone and especially John Julian. I feel like I paid about $450 too much, otherwise it would be 5 stars More
by mroarke
Employees Worked With
John Julian, Angelina Crisafulli
December 21, 2019
Customer Focused I only had a little time, but needed an oil change before I did some family Christmas travel. I was very pleased that the service rep. did what he cou I only had a little time, but needed an oil change before I did some family Christmas travel. I was very pleased that the service rep. did what he could to expedite matters. More
by bobmayo
Employees Worked With
Eric Terdoslavich
December 06, 2019
new car We traded in our car for a new one, we came back and picked the car after the snow storm. It was very cold at the salesman desk. You should have some We traded in our car for a new one, we came back and picked the car after the snow storm. It was very cold at the salesman desk. You should have some kind of a wind block so you don't get the cold every time the door opens. More
by mamones
December 02, 2019
Came to Carbone after negotiating with another dealer with whom I hand a long standing relationship. Carbone beat the other dealers price including the additional options. I was treated with respect and with whom I hand a long standing relationship. Carbone beat the other dealers price including the additional options. I was treated with respect and they earned my business. I am hoping the service department is better than the other dealer. More
by Cdegonz
Employees Worked With
John Julian, Angelina Crisafulli, Gary Fernet
