Subaru of Troy

I recently (Sept. of 2020) purchased a 2020 Outback XT and the process was efficient, reasonable and the salesman Zach, was very helpful/professional. The time spent to complete the paperwork was very min and the process was efficient, reasonable and the salesman Zach, was very helpful/professional. The time spent to complete the paperwork was very minimal and as close to “hassle-free” as it gets in my experience. More

So, here’s an interesting story for those of you who are bored and like to read. 6 months ago I purchased a used truck from Carbone Subaru of Troy. Less than 48 hours of owning my truck it developed a nois bored and like to read. 6 months ago I purchased a used truck from Carbone Subaru of Troy. Less than 48 hours of owning my truck it developed a noise in the rear axle. I promptly returned the vehicle to the dealer for repair. Weeks go by as I’m being told “due to the virus we are short staffed so things are taking longer than expected” Understanding the gravity of Covid I patiently wait, weeks turn to months and zero communication from Carbone Subaru of Troy. I made continuous attempts to get updates. I tried numerous phone calls and an endless stream of emails with minimal result. 3 months later and at my wits end I became increasing less tolerant of the run around. I was finally contacted by the used car manager. I was given a laundry list of lame excuses as to why it has taken over 3 months. I come to learn they simply forgot, forgot? Seriously? They forgot ? Seems more like ignored . ya can’t make this stuff up. With the manager now involved, I’m promised fast results, not surprised, I had to wait another 2 weeks. I finally get my truck back nearly 4 months later. With the promise this will never happen again. 3 months pass and my truck throws a “check engine” light. I hook up my code reader and get 3 codes which I jot down. I contact the manager (on his personal cell number) as I was unable to reach their self proclaimed “award winning service” department. I finally get an appointment and make arrangements to drop my truck off, with the promise of a better experience. Boy oh boy was I wrong! Nearly a week later and several phone calls they still dint return my calls. Once again I reach out to the general manager. I am immediately contacted by a service manager who informs me the truck is now not throwing the codes and there is nothing they can do dispite the fact I had given them the codes. He stated they had driven the truck and no light came on. Fed up with the xxxxxxxx I tell him I’m coming for my truck. To my surprise when I pull into the lot there is my truck sitting exactly where I left it exactly how I parked it (purposely diagonal in the spot) They never test drove or even looked at it. I was furious! I walked in demanded my keys and drove off. In less than a half mile the light popped on! They never even bothered. Moral to the story, don’t ever go to Carbone Subaru of Troy unless you wish to be carBONED by a dealership that cares more for the bottom line than their customers. UPDATE: weeks later there has been ZERO attempts to fix this The lack of action says it all More

My experience leads me to believe I was a victim of a bait and switch. I was told they had the exact interior and exterior of the make and model I was looking for, made an appointment for the next aftern bait and switch. I was told they had the exact interior and exterior of the make and model I was looking for, made an appointment for the next afternoon, received a call around noon asking me to confirm my appointment, got there at 2:30 and was first told they couldn’t find it in inventory and was then told it was sold. They of course offered me one in another color, which struck me as the plan all along. I also heard another customer told that the car they had come to see had been sold. I had driven almost two hours to get there. I wouldn’t do business with these guys unless you had it all nailed down and documented before you showed up. Even then there’s not much you can do if they don’t keep up their end of the deal, so I suggest you look elsewhere. More

Jake and Keven you guys are awesome. I love my new Forrester. I would definitely send anyone looking for a vehicle to Carbone. Thank you!! Forrester. I would definitely send anyone looking for a vehicle to Carbone. Thank you!! More