Subaru of Troy

Dishonest and disappointing would be the concise way to sum up my last visit to Carbone. It will take much longer to give the full details. I had previously bought 3 new cars from this dealership and this sum up my last visit to Carbone. It will take much longer to give the full details. I had previously bought 3 new cars from this dealership and this would have been my 4th. We worked with salesman Jimmer Kisselburgh and he was terrific! That's about the only good thing I have to say about the experience. We received an email stating Carbone would give me a trade-in value of $35,000 to $39,000 for my 2020 Outback with 12,000 miles. After contacting other dealers, we gave Carbone the last shot at it and they came in at $35,300 for my car. At the time (May) there was a promotion on the Subaru site giving $500 off a new car. We mentioned this and were told that they couldn't put it on the financial sheet then because we didn't have the actual car, therefore no VIN. We were told we would get the extra $500 when the car came in. Not believing them, we asked for it in writing. About 8 weeks later, June 30, we get a call from Jimmer stating the car had arrived and they'd like to finish the deal that same day. So I change my plans, clean out my car and go there. We waited quite a while for the sales manager. Once we got in his office I signed a lot of paperwork and the last part was the financials. We noticed the $500 was not taken off and he had no idea what we were talking about. Jimmer comes in and tells the sales manager he remembered the conversation and we showed them the email. So then they call in Aram, the finance manager, who Jimmer worked with when we ordered the car. He asked us if we had a code or coupon, which we did not. Jimmer called Subaru and got nowhere. Aram, VERY arrogantly said he would split the difference and give us $250 off. That wasn't going to work for us because they had promised $500, so we said no deal. Earlier, all of the insurance information was changed and the plates had already been moved over to the new car. All of that had to be reversed. It was a complete waste of several hours. For $250, Aram and Carbone have lost a repeat customer. I love my Outback and will likely buy several more in my lifetime. The 3 previous purchases went very smoothly and we felt we were dealt with honestly and fairly. Not this time! I emailed Paul Lynch, the GM, and have not received a response. I called his office today and left a message. All of this reflects so poorly on them and I would think he'd like to know about it. I looked on their website and don't see the car available so they likely already sold it which is great for them in the short term, but will that buyer end up purchasing 3 more vehicles from Carbone? Who knows, but it proves that loyalty means nothing these days. BEWARE OF DISHONEST PRACTICES AT THIS DEALERSHIP. Others have stated the same thing, so this isn't a fluke. More

While our sales woman was very pleasant, when purchasing a new car the management failed to present to us, or acknowledge, their own published favorable offer as a starting point for negotiations. This is t a new car the management failed to present to us, or acknowledge, their own published favorable offer as a starting point for negotiations. This is the third car that we have purchased from this dealer and we were treated fairly in the past, but, while they have kept the Carbone name, this dealer is now under new ownership and management and, obviously, does not proceed in anywhere near a professional manner that respects good business practices. More

Do not lease from Carbone if you intend to the buy the car. Carbone and/or Chase, the finance company, hid an exhorbitant rental fee on a page in the paperwork that conveniently wasn’t given to me. They car. Carbone and/or Chase, the finance company, hid an exhorbitant rental fee on a page in the paperwork that conveniently wasn’t given to me. They claim no interest is being charged but hide the fees elsewhere. More

Carbone made a mistake in calculating the sales tax for a 2022 Crosstrek. It was a $1600 mistake. They informed me of this 45 minutes before I was picking up my new car. They expected me to pay for their mis 2022 Crosstrek. It was a $1600 mistake. They informed me of this 45 minutes before I was picking up my new car. They expected me to pay for their mistake. When I said it's not fair I pay for their mistake, they made no attempt to make things better. The sales manager refused to do anything to rectify this issue. I would have been ok with almost any concession…he offered NOTHING! I walked away from the deal. The next day, they offered me ONE free oil change. …a $70 oil change for a $1600 mistake. I respectfully declined. Will never do business with them again. More

Having been to a few dealerships recently I was pleasantly surprised.I was met at the door by Brandon,who took the time to show me what was available and what would suit my needs.I was able to get pleasantly surprised.I was met at the door by Brandon,who took the time to show me what was available and what would suit my needs.I was able to get the deal done even after changing vehicles when the original was still in transit.I was treated with honesty and integrity I had not expierienced prior to going to Carbone.GREAT JOB .I would recommend Carbone to anyone in search of a new or preowned vehicle. More

Ok readers, bear with me. Yes this is a lengthy review, however it is absolutely imperative that you read it all! I'd give Carbone Subaru 10 out of 5! This company fully re Yes this is a lengthy review, however it is absolutely imperative that you read it all! I'd give Carbone Subaru 10 out of 5! This company fully restored my faith in car dealerships! I fully read all the reviews prior (laughed at the car-boned one), and was a little nervous about trying them out (I was 2 hours away!!). I asked everyone about the bad reviews, they all ensured me they were under new management. I've heard that before, but kept an open mind. I 100% see the hard work they have put into being what I felt is the BEST CAR DEALERSHIP EVER. though every step of my new car buying process was a true pleasure! NO JOKE. Each person was friendly, professional, funny, personable and KIND (all things you wouldn't expect from salesmen!). Brandon helped me find my new car. It was so refreshing to talk to him because he didn't talk over me, talk down to me, or act like I was a helpless girl who doesn't know jack about cars (SO many salesmen do this- it's so frustrating too). He listened to what I wanted and delivered every. single. thing! I also worked with Cullen the sales manager. He was an absolute joy, very quick to respond, helpful, professional, kind, funny and the good kind of quick wit. Has a great personality and drives a hard bargain, but ultimately I truly felt like I got the better end of the deal (again, how many car buying experiences do you actually feel you get this!?). He went above and beyond to make sure I got everything I needed (even sent me shiny new lug nuts!). One piece of advice: try and get him to let you use his coveted fancy pen :) Linda the receptionist was very sweet and friendly, I called a bunch of times and she always happily transferred me (till I practically got everyone elses phone numbers haha). I got the pleasure of working with Mark in finance (again... seriously who says that?! ME! I NOW DO). He was very fast, thorough, personable and friendly. This was my 10th car. My last one put me in tears (never EVER go to Berlin City Kia- read my review first). These wonderful folks seriously made me happy and excited to buy my new car (which is by far my FAVORITE so far!). I made sure to meet with the big boss Paul, and tell him what I thought, because all too often people only write the bad reviews, I sure have. I want it to be 100,000% clear that this place ROCKS! I don't need a new car for hopefully a looong time, but when I do, you can bet I am going to give them my money lol! I didn't have to write this. I wasn't paid to write this. I chose to. That is how happy they all made me. So happy that I wrote this novel of a review. Please go and check them out. If you don't want a Subaru, ask them to find what you want! Have a trade in? They are so helpful! More

I was very pleased with the service I received. I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken ca I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken care of promptly. More

It was a positive experience. Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour More

My salesman Sohail William was kind, courteous and made sure i was completely satisfied with my purchase. sure i was completely satisfied with my purchase. More

While I always went to them for all our new car services Their service prices are very high. We had an oil and filter change done for $70 in November and then it was over $100 in December. When I asked why Their service prices are very high. We had an oil and filter change done for $70 in November and then it was over $100 in December. When I asked why the 40% increase they said it was because that’s what the surrounding service centers were charging. I would think they would base it on actual cost with a standard markup, not on a price fixing scheme. We won’t be back for basic services. More