Subaru of Troy

Smooth, professional service from start to finish We were lucky to work with Carbone to purchase our first ever Subaru Forester. Norah Frenyea was knowledgeable about the products, patient with our q We were lucky to work with Carbone to purchase our first ever Subaru Forester. Norah Frenyea was knowledgeable about the products, patient with our questions, never pushy or rushed, and responsive by phone and email. She spent much time setting up our car phone and destination features, along with explaining how everything worked (multiple times, if needed); Mark Paone was thorough and clear with the paperwork, and generously acknowledged our fathers' military service (WWII and Korea) in finalizing the deal. There was one glitch: an incorrect VIN number on the paperwork required us to return to the dealer to re-sign the forms. But it was corrected quickly. We look forward to continuing our association with Carbone and highly recommend it to others. More

Thumbs Up! This was my first encounter with Carbone, Troy. Right from the beginning of this sale, I found everyone to be friendly, honest and helpful. I'll be ba This was my first encounter with Carbone, Troy. Right from the beginning of this sale, I found everyone to be friendly, honest and helpful. I'll be back! More

Smooth and easy The sale was smooth and fair deal. Norah was friendly and listened to my needs. I’m happy with the purchase and I like my car. I rocommend Norah an The sale was smooth and fair deal. Norah was friendly and listened to my needs. I’m happy with the purchase and I like my car. I rocommend Norah and her team at Carbone Subaru More

Excellent is the best word for me. Everyone was wonderful. Allison Raymond made a big difference. From the time we got out of car to the finsl purchade. Her smile and friendliness made me feel relaxed. She Allison Raymond made a big difference. From the time we got out of car to the finsl purchade. Her smile and friendliness made me feel relaxed. She knew you product so well. She just made my decision easy. She also tslked to me as if she was a team at dealership. She made it seem as if your dealership was doing right by her so they would care for me. It was just not a sale. I liked that part. Thanks. More

A Happy Encounter I have always felt uncomfortable when buying a car on my own. It was so different this time. Jeff Meadows greeted me with a smile in the lot and I have always felt uncomfortable when buying a car on my own. It was so different this time. Jeff Meadows greeted me with a smile in the lot and reassured me he would help me. Ultimately, he helped me find the car I am happy with and comfortable with the terms on the trade of my old car and my lease. I would recommend Jeff to anyone I know, Marsha Sinzheimer More

New Forester Joe Keator was absolutely amazing to work. I recommend that everyone go see him for any of their automotive needs! He is a true asset to your company. Joe Keator was absolutely amazing to work. I recommend that everyone go see him for any of their automotive needs! He is a true asset to your company. Polite and personable to the enth degree!, More

Real simple and everything explained well Great experience, real professional and a very clean facility. Was really impressed.My salesman Jeff Meadows was very knowledgable and professional wh Great experience, real professional and a very clean facility. Was really impressed.My salesman Jeff Meadows was very knowledgable and professional who made the buying experiece nice. More

Easy experience! 'Doc' was our salesman and he was great. Not pushy and easy to get in touch with over the phone. After signing our lease deal, the car we wanted came 'Doc' was our salesman and he was great. Not pushy and easy to get in touch with over the phone. After signing our lease deal, the car we wanted came in from another dealership in Utica <1 week. More

Fast and a enjoyable experience Would recommend this dealership to everyone, they are outstanding. Brand new facility, love the new service waiting area, friendly and accommodating. Would recommend this dealership to everyone, they are outstanding. Brand new facility, love the new service waiting area, friendly and accommodating. The dealership just has a wonderful vibe to it. More

Awesome experience Totally enjoyed my experience with this dealership. Can not say enough about Allison my salesperson she was the best. Thank you for making my purchase Totally enjoyed my experience with this dealership. Can not say enough about Allison my salesperson she was the best. Thank you for making my purchase a quick and easy process. More