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Subaru of Troy
Troy, NY
177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 177 reviews
November 27, 2018
Prompt service I came in for warranty work and brakes. They were prompt in getting to my car and thorough in their communication. I felt they were honest with me ab I came in for warranty work and brakes. They were prompt in getting to my car and thorough in their communication. I felt they were honest with me about what really needed to be done and were polite as well. I was able to drop off and pick up my car at my convenience, also. More
by Trombonist
Employees Worked With
Bob
November 26, 2018
Nice Place to buy a car from Worked with Joe who is very knowledgeable about Subaru vehicles. Got a good deal and car was prepped and ready to go when promised! I had several tech Worked with Joe who is very knowledgeable about Subaru vehicles. Got a good deal and car was prepped and ready to go when promised! I had several technical questions on the car that were promptly answered via text by Joe, even weeks after I bought the car!! More
by bill12
Employees Worked With
Joe
November 20, 2018
Exceptional Came into the dealership and was expecting to see Allison. While waiting for Allison, "Doc" walked by and smiled and said a few words. Long story shor Came into the dealership and was expecting to see Allison. While waiting for Allison, "Doc" walked by and smiled and said a few words. Long story short, Allison was busy and I asked if I could talk to "Doc" who seemed cheery and friendly. Got together with Doc and because of his knowledge of the vehicles, AND HIS PATIENCE, after many hours of vacillation, I drove home in my brand new Subaru Legacy and haven't stopped loving it since! Doc is an exceptional salesperson - no pressure but gets the job done. More
by Sparky
November 20, 2018
Carbone is the best without a question! Sales staff was great facility is top notch. Side not dealership could use a beer vending machine for long waits! without a question! Sales staff was great facility is top notch. Side not dealership could use a beer vending machine for long waits! More
by Moose81345
Employees Worked With
Fred Diamond, Mark Paone
November 20, 2018
Rating the dealership Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got t Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got there they told me that they hadn't ordered the parts . Then after waiting for about 4hrs l easy sent home ! 4 days later the car was repaired. I am disturbed that it took that long for a simple repair job. More
by Paparocker123
Employees Worked With
Mark Rosebeck
November 05, 2018
Exemplary service experience I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of th I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of the work. The car worked well when I retrieved it and was immaculate. More
by Larry
Employees Worked With
Don’t remember names
November 03, 2018
No hassle upfront listening and answering your questions This buying experience was truly none pressured upfront honesty.All concerns listened to and answered nothing hidden or miss spoken.I love my new car. This buying experience was truly none pressured upfront honesty.All concerns listened to and answered nothing hidden or miss spoken.I love my new car. More
by Jeffthechef
Employees Worked With
John julian
October 20, 2018
great customer service and quality of work The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was short and enjoyed the coffee and tv while waiting for vehicle work to be completed.Looking forward to returning when next service interval comes up. More
by Guilderland24
Employees Worked With
Chris Cadell
October 17, 2018
Purchasing certified used car made easy No pressure from sales rep, showed me several cars, explained features, mileage and service history to make informative choice with trade in. Profess No pressure from sales rep, showed me several cars, explained features, mileage and service history to make informative choice with trade in. Professional salesman showed empathy in what I wanted out of a certified used car, best value for my dollar. More
by Certified
Employees Worked With
September 24, 2018
Scheduled Service + I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the problem would be addressed. I was treated respectfully and the staff was very friendly. I have dealt with this dealership previously and would recommend them to anyone looking for a great dealership. Thank you. More
by Subaru13
Employees Worked With
Chris Caddell, Richard Petri
