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Subaru of Troy

Troy, NY

3.1
177 Reviews
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800 Hoosick Rd

Troy, NY

12180

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Showing 177 reviews

January 04, 2019

Dead battery under warrantee I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names of employees--all were courteous and helpful.
January 04, 2019

I had to buy this car! This is the second car I have gotten at Carbone Subaru, and this was a fun and easy experience. My wife, daughter and I all enjoyed dealing with Bill More

by Editor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Magee
Jan 09, 2019 -

Subaru of Troy responded

Congratulations on your new vehicle! We sincerely value your business and hope to see you again soon! Thank you!

December 28, 2018

Great experience. We have now traded 2 vehicles in at Carbone Subaru. Both times, the team has been very helpful and has given us great deals. Their service department More

by Elx2834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hoagland, Paul McGrath
December 27, 2018

fast and easy my girlfriend and i came in to get a new car, got exactly what we wanted. left the same day after only a few hours. very friend More

by jmac021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john julian, Mark Paone
Dec 28, 2018 -

Subaru of Troy responded

Thank you, jmac021! We're glad we could meet your expectations!

December 20, 2018

Imprezas Great service from Bill! We would recommend carbine and bill to anyone looking for a new Subaru. Thank you from community care physicians! Mel More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Magee
Dec 21, 2018 -

Subaru of Troy responded

Thank you, Melissa! We're so happy we could help, and we appreciate your recommendation.

December 18, 2018

Fast and simple Very helpful came in for just an oil change and was advised on safety concerns and potential issues down the road with the vehicle. Service was fast a More

by MasterCyax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James new express advisor not on list
Dec 21, 2018 -

Subaru of Troy responded

Thanks, MasterCyax! We're glad we could help!

December 12, 2018

Jeff and Bob = Carbone Supermen! Purchased my Subaru Outback here, and the salesman, Jeff, went ABOVE & BEYOND in helping me to complete the paperwork and get me into my brand-new car More

by jessw81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob (?) in Service
Dec 21, 2018 -

Subaru of Troy responded

Thank you, jessw81! We're glad we could go above and beyond your expectations!

December 05, 2018

In and out in 30 min. Spoke with salesman at this time also. Absolutely love the drive in for service . Keeps things moving along, at least it appears that way, to the customer. Would recommend this to any serv More

by jan50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, in service.
Dec 21, 2018 -

Subaru of Troy responded

Thank you, Jan! We're glad everything was completed so quickly!

December 04, 2018

As a first time buyer at this dealership, it was a great ex. As I arrived ,mid day, I was greeted by the first salesman that I saw,Sohail William. He asked questions to understand what I needed and took me to th More

by Happy customer 1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohail William
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Subaru of Troy responded

Thank you! We're happy to hear about your great experience.

November 27, 2018

Easy, fast purchase with trade-in We wanted to drive in (at lunch time) with an old car and drive out that same afternoon with a new car, and we did. Jimmer was very helpful with findi More

by scottv
Recommend Dealer
Yes
Employees Worked With
Jimmer Kisselburgh
Dec 21, 2018 -

Subaru of Troy responded

Thank you, Scottv! We're always happy to help, so let us know if you need anything else.

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