Subaru of Troy

Informed and personal service This was my first visit to Carbonne Subaru dealership. Jake, my sales agent was extremely courteous, informed and professional. I went back with more This was my first visit to Carbonne Subaru dealership. Jake, my sales agent was extremely courteous, informed and professional. I went back with more questions and each time I was able to test drive car(s) to hone down my choice to the driving features, color and interior. He even personally went to Syracuse to pick up the car. All my questions were answered and Jake never pressured me into a decision. When I drove off with my car I felt I bought the car I wanted and not what someone talked me into. I appreciated that respect! More

Happy All the interests and wants that I wanted in my new car were addressed thoughtfully by the Carbone dealership. The service I received was most profes All the interests and wants that I wanted in my new car were addressed thoughtfully by the Carbone dealership. The service I received was most professional. More

Strange encounters Vehicle wasn't detailed, deal wasn't clearly defined and paperwork never mailed as promised. Interest rate changed without being told. Registration fe Vehicle wasn't detailed, deal wasn't clearly defined and paperwork never mailed as promised. Interest rate changed without being told. Registration fee wasn't included as was told it was. Weird sales strategies.... More

Easy hassle free I walked in late on a Saturday from having visited a Subaru dealer in Bennington where I had a negative experience. I full on expected to have the run I walked in late on a Saturday from having visited a Subaru dealer in Bennington where I had a negative experience. I full on expected to have the run around again. What I found instead was a salesmen (Paul); who actually listened to my needs. I said I wanted a white outback limited which you did not currently have on lot. He found one in Utica for me, which had also been sold that day. He then found me one in Glens falls. He made everything super easy and hassle free for me. More

Edmund I was extremely pleased with the service and guidance Mr Meadows provided during the leasing of two vehicles. He listened to my personal requirements I was extremely pleased with the service and guidance Mr Meadows provided during the leasing of two vehicles. He listened to my personal requirements for a car. More

Customer service over and above expectations Allison Raymond knows her cars very well and did an excellent job acquainting me with the capabilities, as well as any questions I might have about t Allison Raymond knows her cars very well and did an excellent job acquainting me with the capabilities, as well as any questions I might have about the vehicle. At the completion of the sale, Allison walked with me to the car to assist with setting up some of the sceens and other technology features I was unfamiliar with. That was most appreciated. More

Best experience buying a car Needed a car for my daughter and thought a Subaru would be a good safe choice. Carbone delivered with a great price and pleasant experience. WIll defi Needed a car for my daughter and thought a Subaru would be a good safe choice. Carbone delivered with a great price and pleasant experience. WIll definitely be a repeat customer at Carbone. More

Recall service Brought car in due to a recall. Service completed very quickly even though there was a long line of cars in front of me when I arrived. I did have Brought car in due to a recall. Service completed very quickly even though there was a long line of cars in front of me when I arrived. I did have an appointment. More

Personnel where very attentative. There was a recall on my 2017 Subaru Outback which was taken care of along with my vehicle inspection and service. I expected to be there a couple of There was a recall on my 2017 Subaru Outback which was taken care of along with my vehicle inspection and service. I expected to be there a couple of hours and it was less than that. I just like the way the personnel at Carbone treats their customers along with the explanation of all that was done to my car. I lease my vehicles and definitely will be leasing another next year with Carbone. More

Very accomodating and polite like going there pleasant convenient knowledgeable I will get my next car there everyone seems nice clean not annoying free coffee and polite like going there pleasant convenient knowledgeable I will get my next car there everyone seems nice clean not annoying free coffee More