Subaru of Spokane

Excellent to be able to do almost all of my purchase online. Price was fair, service was excellent, and I expect to be back for my next purchase! online. Price was fair, service was excellent, and I expect to be back for my next purchase! More

This purchase was a pleasure from the first phone call. I have purchased many vehicles in my life and I have never worked with a better salesman or a better dealership. Excellent experience from top to bot I have purchased many vehicles in my life and I have never worked with a better salesman or a better dealership. Excellent experience from top to bottom. More

To say that I am livid with my interaction with this dealership is an understatement, at best. I have copied my email to the service manager below, but I will be giving more backstory for additional con dealership is an understatement, at best. I have copied my email to the service manager below, but I will be giving more backstory for additional context. I was taking a road trip from Omaha, Nebraska to Seattle, Washington. Roughly 5 hours from my destination, my car had thrown a check engine code (P0117 for low voltage to the coolant temperature sensor). Car was also showing that the engine was overheating. Pulled over and saw that there was coolant leaking from the driver's side of the radiator. Had the car towed to the closest dealer (Subaru of Spokane) to have them diagnose the problem. They said there was a hole in the radiator which was causing the leak. I was charged $1,000 for a radiator replacement and coolant flush, which I reluctantly paid. I continue on with my road trip, not even 2 days later the car is now having the same issue as before with the same engine code. This occurred on Sunday, so the service department was not open. I had to buy coolant from parts stores to make sure I had a consistent supply as a workaround to get me down the road back home. I had gotten the car to a Subaru dealer in Boise, Idaho, where I then called Subaru of Spokane to inform them what happened and how they were going to make this right. Their service department had inspected the car and stated they could not find any external coolant leak, and Subaru of Spokane had claimed that this was not caused by their labor and would not be covering the cost for additional repairs. I had initially took my frustration out on the service advisor that was assisting me. For that, I do apologize. I then spoke with the service manager who reiterated that they would not be covering any additional repair costs because the department at the other dealer was not able to replicate the issue, stating that "your car is just overheating". Even now as I am typing this, there is still coolant leaking from the driver's side of the vehicle, which you can see evidence of in the photos attached. This is not acceptable, especially after the money I had paid you guys to have this issue resolved. You guys either created a new problem, or your diagnosis was improper. I should not be left to just pay for this and take it for what it is. Subaru of Spokane, all am I am asking is that you guys make this right... "Austin, I've attached a couple photos as evidence of the coolant leak that you guys are refusing to take responsibility for. As you can see in the first photo, there are blue stains from dried coolant on the driver's side valve cover. This was taken right before I had left the service center at the Subaru dealer in Boise, Idaho. The second photo was taken roughly 30 minutes after I had stopped to let the engine cool and refill the upper reservoir on the passenger side of the engine with more coolant. I had stopped to fill up with gas and, sure enough, blue coolant was leaking from the driver's side of the engine (as you can see in the photo). My car was not overheating at this time either. To say that this is expected behavior after a radiator replacement is ridiculous and asinine. As I mentioned during our phone conversation, I personally do all of the work on my vehicles and it was not doing any of this until after the labor that you guys did. I am not taking no for an answer on this matter. Something needs to be done by you guys. This is not OK. -Nathan" More

Dealership was welcoming and understanding being that I had no credit. Steven aided in the purchase and made sure to explain what everything in the vehicle did. Discussed msrp etc with it being my first ti had no credit. Steven aided in the purchase and made sure to explain what everything in the vehicle did. Discussed msrp etc with it being my first time purchasing a vehicle. More

We enjoyed the service. We were also very glad for the water and tea station. We were also very glad for the water and tea station. More

We appreciate Subaru of Spokane for the friendly and fast customer service to us! We especially want to draw attention to our sales associate, Steven Blue. He went above and beyond in order to find us a sp customer service to us! We especially want to draw attention to our sales associate, Steven Blue. He went above and beyond in order to find us a specific vehicle. In addition he went the extra mile to accommodate our trade in vehicles. He took the time to give us personalized instruction and to pick up one of our trade-in vehicles in order to allow us to get to our local rodeo on time to enjoy an evening with our new Subaru Forester - Wilderness edition! More

Steve Blue was awesome, he helped me tremendously. I thank him for my best experience I thank him for my best experience More

Nice experience buying a car with Steve and Spokane Subaru. Everybody was friendly, helpful, and efficient. Thank you! Subaru. Everybody was friendly, helpful, and efficient. Thank you! More

Best car buying experience we’ve ever had! Evertything went fairly quickly with no games or unnecessary back and forth games. They were honest and kind with wonderful customer service. Will de Evertything went fairly quickly with no games or unnecessary back and forth games. They were honest and kind with wonderful customer service. Will definitely be buying our next car here again! More

My experience with Spokane Subaru was very positive. Steve Blue took care of us throughout the entire purchase process. Steve even took time to explain all the functions of our new car. Thank you. Steve Blue took care of us throughout the entire purchase process. Steve even took time to explain all the functions of our new car. Thank you. More