Subaru of Spokane

good and bad Overall very good and fast, financing was too long waiting. I was pleased with the overall operation, place was clean, missed a few things in the deta Overall very good and fast, financing was too long waiting. I was pleased with the overall operation, place was clean, missed a few things in the detail shop, my seatbelts where filthy, like they missed seeing the stains from previous owners hands, other than that and a bunch of pine tree pitch on the paint, it was okay More

Good overall. The transaction took longer than expected, possibly because of the situation at the Port of Vancouver, Washington, which led to a bottleneck situation The transaction took longer than expected, possibly because of the situation at the Port of Vancouver, Washington, which led to a bottleneck situation at the dealership. Salesman was professional and quite informative regarding important features on the car I bought. A very busy day. More

Aaron Hauer is the definition of incredible customer support Words cannot describe how much Aaron Hauer of Subaru of Spokane did to help me throughout my entire process...but I will do my best to explain...from Words cannot describe how much Aaron Hauer of Subaru of Spokane did to help me throughout my entire process...but I will do my best to explain...from the initial communication all the way through the end and to this day, Aaron has answered my gazillion questions with the utmost detail. His level of customer service is something that I honestly have never seen before. From the initial quote of the car I wanted to tracking an exact inbound 2015 Ice Silver Legacy 3.6R (only one of two in the entire Northwest), to dealing with the 3 week delay (out of his control -- it was due to construction at the port/distribution location), Aaron was always there for me to provide status updates. No matter the day or time, Aaron was available to answer my questions. He even took time on his days off to assist me, that is simply incredible. I want to thank Aaron for his professionalism and overall support and service throughout this transaction. Thanks to him I am a new happy and completely satisfied Subaru owner, and even after the deal was complete, he has made himself available to answer my questions and point me in the right direction since I live 300 miles away. Aaron went above and beyond the extra mile to coordinate the shipment of my car and everything logistical and I truly appreciate his service. Like I said, I can go on and on, but words can't truly describe how helpful he has been for me over these past 1-2 months. If you are interested in a Subaru and are open to working with the Spokane location regardless of where you live (I live in Seattle which as mentioned is 300 miles away), I wholeheartedly recommend working with Aaron Hauer, who will take care of you as a customer. Thanks again Aaron for everything! You are the man! More

Drew was awesome! Couldn't be happier with our decision! Drew is a great client advisor and was unbelievably helpful. We will definitely come back and see him the next Couldn't be happier with our decision! Drew is a great client advisor and was unbelievably helpful. We will definitely come back and see him the next time we are in need of a vehicle! More

The service person was honest about the work on my car The Subaru dealership of Spokane rates an A for the service personnel's honesty. I was told my car needed a couple large money items done. When the The Subaru dealership of Spokane rates an A for the service personnel's honesty. I was told my car needed a couple large money items done. When the mechanic got under the car and saw that I could wait awhile longer I was told when I picked up my car that the bill would be half the amount since I don't need part of it fixed yet. I was relieved and impressed by that. Thank you. More

A very positive experience We used Costco's car buying service and were very happy with the price and the easy process. Sam Lagrou was a delight to work with -- no pressure, w We used Costco's car buying service and were very happy with the price and the easy process. Sam Lagrou was a delight to work with -- no pressure, well informed and gave us what I thought was an honest assessment of the plusses and minuses of a Legacy. We took a look at the other dealership in town but came back to Sam when we were ready to buy. When the car arrived it had some very minor rock chip damage that he pointed out and the dealership fixed for free, damage that I probably would have overlooked. All in all, a very positive experience. More

Forester Purchase I was contacted by Mr Steve Blue after I put out an Internet inquiry. He answers all my and my wife's questions over several days of shopping. When we I was contacted by Mr Steve Blue after I put out an Internet inquiry. He answers all my and my wife's questions over several days of shopping. When we did finally make it to the Spokane dealership, Steve was there to greet us, worked with us immediately and made sure everything went as we had been discussing. He got us a good value for our trade and kept his word on all promises. We got a great car for a great price. Thanks! More

Much to our surprise we bought a new 2015 Outback Limited We had test driven other manufacturers vehicles and were leaning towards one of the luxury cars. Then to be fair to ourselves, we tried out the Outbac We had test driven other manufacturers vehicles and were leaning towards one of the luxury cars. Then to be fair to ourselves, we tried out the Outback. The first day we had Eric McMahon who is a real go getter and pitched us a deal that was hard to ignore. We left to think about it overnight and even test drove another luxury car the following morning. When we came back, Eric was tied up so we were directed to Steve Blue. Steve is more laid back and moved at our pace, did a thorough job of pointing out features of the outback while doing another test drive. After returning from the test drive the price was agreed upon and we did as much paperwork as we could before heading to dinner and a good night's rest. That gave them the time to detail the car and installed an accessory that we wanted. The following day we showed up, finished everything and drove away with our new Venetian Red Outback Limited. We enjoyed our experience at Subaru of Spokane and enjoy the car even more. Thanks, Steve More

Basic oil change Everyone there is always happy and has a smile. Even when they are stressed out, they always keep a positive attitude. They always make me feel welc Everyone there is always happy and has a smile. Even when they are stressed out, they always keep a positive attitude. They always make me feel welcome and that I am important. They also fully explain everything that was done to my car and what they recommend. Very professional and I will highly recommend Subaru More

HAPPY CUSTOMER WE MEET STEVE BLUE AND WAS VERY HAPPY ON THE WAY HE HELPED US GET OUR FORESTER. HIGHLY RECOMMED GOING THERE TO ANYONE. STEVE WANT OVER ALL THE CARS F WE MEET STEVE BLUE AND WAS VERY HAPPY ON THE WAY HE HELPED US GET OUR FORESTER. HIGHLY RECOMMED GOING THERE TO ANYONE. STEVE WANT OVER ALL THE CARS FICTURES SO WE WOULD UNDERSTAND ALL THE NEW FUNCTIONS THIS CAR OFFERS THANKS STEVE FOR TAKING THE TIME? More